Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company

Top Rated
Score 8.6 out of 10
Top Rated
Acuity Scheduling, a Squarespace company

Overview

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Read more

Recent Reviews

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Acuity Scheduling, a Squarespace company, and make your voice heard!

Return to navigation

Pricing

View all pricing

Emerging

$14

Cloud
per month

Growing

$23

Cloud
per month

Powerhouse

$45

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Details

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Acuity Scheduling, a Squarespace company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
  • Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
  • Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
  • Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
  • Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
  • It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
  • The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
Acuity is suited for mobile beauty, spa, and massage solopreneurs, as it takes the weight off having to manage bookings, send client reminders, or have to take in-person intake forms.
For those in Europe, Acuity is also GDPR and HIPAA compliant in the United States. It also promises not to sell to your clients, unlike other scheduling tools on the market.
  • By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
  • Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
  • The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
I love troubleshooting and finding online resources, such as blog posts and YouTube videos, to resolve any issues faced. Luckily, there are a lot of how-to step-by-step video tutorials from experts. This makes it so much easier to learn how to set up and customize your booking page.
  • Synchronization with your calendar.
  • Integration with payment gateways.
  • Set up and installation.
Yes, but I don't use it
After you get over the initial learning curve of getting started, I found everything else so much easier to add, edit, and activate.
Score 10 out of 10
Vetted Review
Verified User
Acuity truly resolves the back and forth with my own clients, and it's great that prospects can just book themselves onto my calendar, no problem. I love that prospects can't book a call unless they answer a certain question/s that I require to be answered. The interface is fairly straight forward, and it loads so much faster than the other schedulers I've tried, which makes it so ideal for impatient prospects who access my booking page with their mobiles.
  • Acuity's UI flows well for my audience and it is easy to book. I LOVE that it loads very quickly, that is KEY to a good scheduler.
  • It's so easy to set up, and I can change my availability day to day without affecting the overall master hours I've set.
  • I love the feature for blocking out some times so that people book in chunks, one after the other, not scattered throughout the day.
  • The form feature that allows me to screen my audience before they book is so useful because it weeds out the ones who are not a fit for me.
  • The feature for blocking out times to appear busier is very useful as well, it does look like I have very limited ability!
  • I wish they had a lifetime plan. I'm tired of all these subscription plans.
I honestly don't see a scenario where Acuity is unsuitable if you want your audience or clients to book a session with you. It loads quickly, has great UI, is customizable, and redirects and integrates to your mailing list. It's so suitable for any online business owner really. It's suitable for anyone who wants a professional experience for their audience too.
  • It has reduced the back and forth of scheduling a call with my clients by 90%.
  • It has drastically reduced any client inquiries of when the next call will be by sending out email and text reminders.
  • It has decreased the no shows of new prospects with the text reminders and allowed those who can't make it to just reschedule the booking themselves.
The Acuity embedded calendar loads. Fast. That's KEY to everything. I don't like a slow load time because it's representative of my brand. The UI design, while not 100% yet, or as beautiful as Calendly's, is just what I need. They come up with all sorts of new, innovative ways to get clients and command authority.. and they have everything I could ever want for a good scheduler, and MORE. They've just hit every one of my needs. Also, their staff is not only friendly but very funny (even sarcastic). They are so much fun.
Yes
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Return to navigation