Overview
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling
Time and money saver for calendaring
Almost Perfect
Perfect for online businesses!
Does the trick... but with some interface frustration
Acuity Scheduling review
Amazing bang for the buck
Acuity Scheduling is Scheduling Software that Grows with You!
Practically defined the scheduling segment
Acuity Scheduling Fills Our Unique Scheduling Needs and May Solve Yours as Well!
A cost effective way to automate meetings and bookings for small businesses and solopreneurs
An Intuitive UI and Easy to Get Employees Up to Speed
Acuity is a MUST for online small businesses!
Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
Great for solo entrepreneurs!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Emerging
$14
Growing
$23
Powerhouse
$45
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(124)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
Attribute Ratings
Reviews
(1-25 of 46)Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling
- I think it has played a huge role in our ROI as online scheduling is an expected feature in this day and age.
- Being included with Squarespace has been super helpful.
- It has taken a lot of the middleman busy work of scheduling, reminding, canceling, rescheduling, etc.
- It has kept our business model up with the times.
Time and money saver for calendaring
- We have very easily significantly scaled the number of clients we have by making it easy to schedule meetings with new clients
- It is much more professional to have a meeting scheduler than go back and forth with clients on meeting times, affecting our brand reputation positively
- It has saved countless hours of time (=money) on manually creating meetings, sending confirmation emails, etc.
Almost Perfect
- The ability to rapidly respond to my previous scheduling app dropping my account
- The ability to supply an easy URL when speaking to people about making an appointment
- My previous app was free
Perfect for online businesses!
- Minimizing no shows
- Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
- Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
- Honestly just saving me from scheduling nightmares and headaches
- Timezones! It does it for you! (I work internationally)
Does the trick... but with some interface frustration
- Saved endless time (and money) from manually scheduling post-sales appointments, which gets even more important with each new customer
- Saved endless time on contacting prospects
- Instills confidence/trust in clients
Acuity Scheduling review
- saves hours of my time each week
- flawless communication with clients
- makes us look professional
Amazing bang for the buck
- ROI - it has allowed me to stay on top of client interactions and personalize the experience more
- Organization - it has allowed me to not miss contacts or appointments that I otherwise likely would
Acuity Scheduling is Scheduling Software that Grows with You!
- Saves approximately 5 hours per week on back and forth scheduling
- Prevents nearly 100% of scheduling errors, delivering a much better customer experience
- Additional revenue capture through collecting payment before accepting booking
Practically defined the scheduling segment
- Saved time in booking appointments
- Streamlined payments
- Allowed pre booking of classes and packages
- Increased the number of sponsors calls with our children by 25%.
- Decreased the number of missed appointments by over 50%.
A cost effective way to automate meetings and bookings for small businesses and solopreneurs
- Saved me time for emailing back and forth to do bookings
- Removed some friction on the front end
- Simple and convenient way to schedule meetings
An Intuitive UI and Easy to Get Employees Up to Speed
- Absolutely massive ROI via freeing up manpower. If you're not using a scheduling app, you're throwing money away
- Clear, consistent messaging for participants ensures they're always getting accurate info and we're not stressed about an errant AM or PM
- We have a few times screwed up getting an appointment type in the right email template. If your appointment types are varied or change a lot, there's a lot of work to do to ensure reminder emails are correct.
Acuity is a MUST for online small businesses!
- It saves me tons of time from going back and forth in email.
- It saves me time from having to set up individual invoices since it can take direct payments.
Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
- Initially, it was the best assistant we ever had.
- Over the last month, I've spent 10-15 hours trying to find a solution on my own, with no support from Acuity. This will cost us in the long run.
- Since purchased by Squarespace, profits seem to be the main incentive for them and they don't work with the clients like before.
Great for solo entrepreneurs!
- I suppose it has had a positive impact because it saves me time through emails.
This is my favorite scheduling platform
- Acuity Scheduling has been quite literally a core piece of my business. Using Acuity Scheduling's appointment questionnaire function, I have been able to connect with my prospects as well as weed out those who are not genuinely invested in themselves or me deeply.
- Acuity Scheduling has been a focal point, which has brought in roughly 90% of my business revenue since I have used it for prospect appointments.
- Acuity has also allowed me to keep track of my ads and business performance so that I have been able to grow over time.
Easy and Intuitive Scheduling Solution for Small Businesses
- Hours saved - priceless
- Frustration avoided
- Better show rate due to automated reminders
- Did I mention hours saved?
Acuity Scheduling saves hours a week
- I save hours a week emailing potential scheduling options, and did not have to hire a VA.
- Clients booking my hourly service are required to complete a detailed form so I can make sure I'm a good fit for their project.
Stop waiting to implement an online scheduling feature!
- By using Acuity Scheduling in conjunction with intake forms, we were able to 100% automate the new client scheduling process and eliminate 20 phone consultations (15-30 minutes each) per year.
Acuity Scheduling Solves Problems I Didn't Even Know I Had!
- Acuity Scheduling has done nothing but boost my ROI.
A minimal, yet fully-featured scheduling app
- Less time spent emailing back and forth with clients.
- Less time spent dealing with availability issues.
Most customizable meeting scheduler on the market.
- It's saved me having to hire an assistant for this job, so probably 5-10 hours per week.
Fun + Easy Scheduling Tool!
- Easy for clients to sign up - Less back and forth
- Easy for clients to pay
Acuity is an excellent resource for the cost!
- Very low monthly cost for users!
- A lot of customization for low cost!
Acuity Scheduling Is A Must Have For Coaches & Consultants!
- I often get comments from my clients about how easy it was to schedule with me. This has usually allowed me to close a sale.
- Using Acuity Scheduling has allowed me to make the most of my time and book more clients.