Axiom is the best for employee and customer communications
Axiom is allowing us to better communicate with our customers and serve them in a better way, thanks to the many features and tools it …
Overview
What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote…
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What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’…
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What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Demos
Squaretalk Lynx Demo
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Squaretalk Lynx Demo MOS
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Squaretalk Demo
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Product Details
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- Tech Details
What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere.
Squaretalk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(4)Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Axiom is allowing us to better communicate with our customers and serve them in a better way, thanks to the many features and tools it has. One of my favorites is the interaction that our customers have thanks to the ivr and the phone menu, allowing them to scroll through the options we offer them.
- Its ivr is great and easy to configure, thanks to this option we have been able to serve customers more efficiently, since they choose the option they need and the software directs them to the corresponding agent.
- The system provides an interesting report of metrics, we can determine the peak hours of calls, durations and even the places where they call the most.
- It has an internal chat, where employees can communicate with each other, answering questions and streamlining the work, without having to leave our post.
- We have had some problems with routing calls to other agents. The setup of this tool has not been that easy.
- I would love it if the system could have call screening to block numbers. It would make our job easier.
- It does not have a mobile app, which keeps us always in the office and prevents us from being able to answer calls from our cell phone.
- Ivr easy to use by our customers and easy to configure, allowing callers to interact with our menu, by touch or voice.
- Internal chat to improve communications between agents, without the need to leave the workstation.
- Enables error-free, high quality recording of incoming and outgoing calls.
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- This is a software that has brought us many benefits, since we can make calls to our customers and receive them, improving communications, in addition to the fact that its tools allow us to work more efficiently and the customer notices it, by the quick response to their requests, increasing their confidence in us and increasing our sales.
February 27, 2022
Axiom has definitely improved communications in the company
We had a serious communication problem among the company's employees and with Axiom, we were able to solve it. We can make calls, video calls, and conferences between users, but also chat in real-time and send and receive documents, images, and all kinds of files. It's just what we needed for information flow between departments and employees.
- Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
- Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
- I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
- It takes a while to load the files and the heavier the file, the more complicated the task of sending them. They must be sent one at a time if they are very large.
- It has happened to me some times that I want to put my absent status in my connection and it does not change, I must insist several times.
- When the internet connection fails a little on any of the computers, the call is completely lost, the screen freezes and the program becomes heavy.
- It has a very useful task manager, where you can track and see the progress of daily activities.
- Chat very dynamic and easy to use, communications and sending files is very simple.
- The resolution of video calls and videoconferences are of high quality.
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- A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.