TrustRadius Insights
SquareTalk's Matrix is a powerful platform for call management that has impressed users with its user-friendly interface and excellent …
Overview
What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote…
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What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’…
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Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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Squaretalk Lynx Demo
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Squaretalk Lynx Demo MOS
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Squaretalk Demo
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Product Details
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- Tech Details
What is Squaretalk?
Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere.
Squaretalk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SquareTalk's Matrix is a powerful platform for call management that has impressed users with its user-friendly interface and excellent export capabilities for Excel users. According to highly satisfied users, this software has proven to be a valuable tool for increasing business revenue. Not only is it recommended by staff and teams within organizations for its simplicity and cost-effectiveness, but it also helps businesses become more efficient and productive by integrating multiple programs into one platform for call management.
During the evaluation process, users have been particularly impressed with SquareTalk's quick response times and efficient demos. The Matrix software is highly configurable and user-friendly, making it a clear and compatible software solution for sales professionals. Call Center managers also find it to be a reliable tool that simplifies their workload and provides reliable reports.
Innitel's Predictive Dialer has also garnered positive feedback from users. It has proven to be a reliable solution for daily calls to clients, saving time and money. The dialer is fast, smart, and backed by an excellent customer service team. Users appreciate the intuitive interface packed with useful functions and the friendly support team that is always ready to assist.
Overall, SquareTalk's Matrix and Innitel's Predictive Dialer have become essential tools for call centers, providing easy access to clients, seamless integration with various systems, increased productivity, and real-time management of sales reps. These products offer the best value for money in the field and streamline the sales process, giving businesses a competitive edge in a competitive market.
Seamless Integration with External Applications: Several users have praised the platform for its ability to integrate with other external applications using workflow. This feature has been appreciated by multiple reviewers, who find it valuable in streamlining their business processes.
Easy Deployment and Management: Many users have found the system easy to deploy and manage. This user-friendly aspect of the platform has been highlighted by numerous reviewers, emphasizing its convenience and efficiency in setting up and maintaining the system.
Customizable Admin Dashboard: The customizable admin dashboard has received positive feedback from several users. They appreciate the flexibility offered by this feature, allowing them to personalize their dashboard according to their specific needs and preferences.
Export Functionality Limitation: Some users have mentioned that they were unable to export selected columns in the call history, indicating a limitation in functionality that has been experienced by multiple reviewers.
Steep Learning Curve for Advanced Features: Several reviewers have found some of the advanced features and functionalities to be complex and requiring more time to learn, suggesting a steep learning curve associated with these aspects of the platform.
Occasional Technical Issues with Call Conversion: A few users have reported experiencing two brief moments when the system failed to convert their calls, indicating occasional technical issues that have been encountered by a small number of reviewers.
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