Name: STARFACE
Author: STARFACE

Help Desk

Web and Video Conferencing

Customer Support

Learning Management

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Blockchain Analysis

Cloud Management

Cloud Storage

Composable Infrastructure

Container Security

Data Center Backup

Data Integration

Electronic Data Interchange (EDI)

Enterprise Printing

Event Monitoring

Fraud Detection

Function as a Service (FaaS)

Industrial IoT

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Security Service

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Secure Web Gateway

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Creative Management

Customer Advocacy

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Dialer

Sales

Application Security

Cloud Security Posture Management

Security

Card Management

Clinical Data Management

Donor Management

Text Analysis

Warranty Management

Vertical-Specific

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STARFACE is a VoIP telephone system offered by STARFACE GmbH that aims to meet the communication needs of businesses across various industries and professions. According to the vendor, STARFACE offers a range of solutions suitable for small startups, mid-sized companies, and large enterprises. Industries such as IT companies, call centers, professional services (including law firms, accounting firms, and consulting firms), healthcare providers, education institutions, and many others can benefit from the features and functionalities provided by STARFACE. The product includes physical IP telephone systems for local operation, a SIP trunk service called STARFACE Connect, integration options with third-party software, a range of optional modules, and built-in security features. Additionally, STARFACE offers online meeting capabilities, seamless integration with current CRM and ERP systems, and highlights of call lists. The product also enables making calls from the MS Teams interface.

## Key Features

**Physical IP Telephone Systems for Local Operation**: According to the vendor, STARFACE offers a range of hardware appliances that serve as IP telephone systems for businesses. The appliances support ISDN, VoIP, and analog calling, and can be easily integrated into existing hardware.

**STARFACE Connect SIP Trunk**: STARFACE Connect is a SIP trunk service that allows businesses to link their VoIP telephone system to the public phone network. According to the vendor, it enables full landline service and offers low rates for calls with high voice quality. It ensures compliance with strict data privacy guidelines by providing professional and secure hosting in German data centers.

**Integration in Third-Party Software**: STARFACE offers integration options to systematically implement selected features of the telephone system with third-party software. According to the vendor, interfaces can be set up to link STARFACE with various preexisting ERP or CRM systems, enabling improved collaboration, faster customer service, and access to client databases while phoning.

**The STARFACE Modules**: STARFACE offers a range of optional modules to enhance and expand the functionality of the telephone system. Modules include features such as announcement before answering, time-controlled redirection, executive secretary, and memo to me. Premium modules offer advanced functionalities like call hunting hotline, iQueue waiting line, and user-specific call blocking.

**BUILT-IN SECURITY**: According to the vendor, the STARFACE cloud solution is designed to be 100% secure, ensuring confidential and private conversations. It complies with GDPR regulations and is hosted in German data centers for added security.

**ONLINE MEETINGS**: STARFACE provides a complete remote work package for reliable communication anywhere. According to the vendor, it includes an integrated video conferencing solution, allowing for ad-hoc or scheduled video conferences with screen sharing and chat functions. External participants can join meetings without registration.

**NO MATTER WHERE**: STARFACE is designed to be an ideal solution for working from home, traveling, or the office. According to the vendor, it is compatible with different devices and operating systems, enabling seamless communication and collaboration across various locations.

**SEAMLESS INTEGRATION**: STARFACE is designed to smoothly integrate with current CRM and ERP systems, eliminating the need to migrate to different software. According to the vendor, it offers an open architecture and includes CRM and ERP interfaces for easy integration.

**HIGHLIGHTS OF THE CALL LISTS**: STARFACE introduces new call list functionality for collaboration in call groups. According to the vendor, the "Accepted from" feature shows the member who accepted an incoming call, and missed calls can be marked as "called back" to prevent duplicate contact. Call notes and important information can be stored in a comment field.

**MAKING CALLS FROM THE MS TEAMS INTERFACE**: STARFACE integrates UCC functionalities into the MS Teams interface, creating uniform communication standards by integrating MS Teams users. According to the vendor, the integration can be activated for selected users, allowing for seamless communication between STARFACE and MS Teams.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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