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Statuspage

Statuspage

Overview

What is Statuspage?

Atlassian Statuspage provides status updates for shared cloud resources to users, eliminating duplicate support tickets and displaying uptime status.

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Learn from top reviewers

Great tool to manage up-time and incident communication

Rating: 10 out of 10
June 9, 2022
IncentivizedVetted ReviewVerified User
We use Statuspage to show current up-time along with communicating incidents to our customer base.
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Verified user
Vice-President
Statuspage5 years of experience

Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!

Rating: 10 out of 10
March 11, 2020
IncentivizedVetted ReviewVerified User
Statuspage is used by our support and engineering teams to let our customers know of scheduled maintenance windows and unexpected downtime. We love the functionality of postin...
Continue reading
Verified user
Manager
Statuspage2 years of experience

StatusPage for Internal and External Service Status Updates

Rating: 10 out of 10
June 13, 2017
IncentivizedVetted ReviewVerified User
StatusPage is used by our organization to send internal notifications on degradation or interruption in services. We can update the status of services, components of those ser...
Continue reading
Verified user
Engineer
Statuspage3 years of experience
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Pricing

View all pricing

Hobby

$29

Cloud
per month

Startup

$99

Cloud
per month

Business

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

RigD Statuspage high level demo

YouTube
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Product Details

What is Statuspage?

Statuspage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One key use case of this product is to easily communicate disruptions and outages to clients. Users can proactively keep their clients informed about possible outages and issues, allowing them to set expectations and maintain customer satisfaction. By providing a customizable and easy way for customers to see the current status of the application, the product helps users ensure that customers are aware of any issues or outages happening with their products. Users have significantly reduced support calls and angry customer calls by using the product, as it provides clear information on downtime communication and maintenance.

Another important use case of the product is to centralize communication tools and save time. The status page helps engineering teams provide insights into the status of system features and services, reducing the time spent on managing emails and allowing users to focus on other tasks. Users benefit from not having to develop a separate tool for communicating maintenance and service interruptions, as the product integrates with various communication channels such as Slack. Moreover, the product allows for a hosted status page outside of the user's own products to prevent downtime, helping project an image of trust and transparency. With fast access to check system health and identify areas that need fixing, users have cut down the time it takes to complete tasks by nearly half.

Helpful Templates: Users have found the templates feature in Statuspage helpful for quickly writing up common incidents. Several reviewers have mentioned that these pre-made templates save time and provide a standardized format for communicating with clients during service outages.

Easy Integration and Customization: The easy integration and customization options offered by Statuspage have been appreciated by users. Many reviewers have mentioned that they were able to seamlessly integrate Statuspage with their existing systems, and customize it according to their specific needs.

Rich Assortment of Integrations: Users like the rich assortment of integrations available in Statuspage, which makes it easier for them to keep track of all incidents. Some reviewers have mentioned that these integrations allow them to receive real-time updates from various sources in one central place, enhancing their ability to manage customer notifications effectively.

Limited Customization Options: Some users have expressed frustration with the limited customization options available in Statuspage.io. They feel that there are limitations in page customizations, especially at lower subscription levels, and wish for more ways to customize the layout of the product.

Expensive Pricing: Several reviewers have mentioned that they find Statuspage.io to be expensive, particularly as their business grows. They feel that the pricing is not competitive compared to other status page providers and it becomes less attractive when considering the cost.

Lack of Advanced Features: Users have noted a lack of advanced features in Statuspage.io. They mention that the feature set is not too great and would like more value and functionality from the product. Some users even compare it unfavorably to competitors like PagerDuty who offer more features for similar purposes.

Users commonly recommend the following when it comes to the software for centralized app monitoring:

  1. Take the time to properly set up the tool: Several users suggest investing time in configuring the software correctly before using it. This step is seen as crucial for maximizing its effectiveness and efficiency.

  2. Check integration options: Before making a purchasing decision, users recommend checking which other products the software integrates with. Understanding its compatibility with existing tools can ensure a seamless workflow and avoid any potential issues.

  3. Consider cost and pricing model: Some users advise considering the cost and pricing model of the software, as it may not scale well with business needs. Taking into account the long-term cost implications and evaluating alternatives can help make an informed decision.

Overall, users find the software useful for managing communication, daily tasks, and customer interactions. They suggest giving it a try but emphasize the importance of proper setup and assessing its integration capabilities and cost-effectiveness.

Reviews

(1-3 of 3)
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Great tool to manage up-time and incident communication

Rating: 10 out of 10
Incentivized
June 09, 2022
Verified User
Vetted Review
Verified User
Statuspage
5 years of experience
Use Cases and Deployment Scope
We use Statuspage to show current up-time along with communicating incidents to our customer base.
Pros and Cons
  • Shows our current up-time across a number of components.
  • Easy to manage an incident and get communication out to our customer base.
  • Ability to look at historical up-time.
Likelihood to Recommend
It is a perfect tool for managing up-time and incident communication. It is great for current customers and lets prospects see our level of transparency. It is not well suited for managing individual communication or incidents that impact a few clients.
Statuspage Feature Ratings
Project Management (7)
25.714285714285715%
2.6
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
100%
10.0
Workflow Automation
80%
8.0
Mobile Access
N/A
N/A
Search
N/A
N/A
Visual planning tools
N/A
N/A
Communication (8)
12.5%
1.3
Chat
N/A
N/A
Notifications
100%
10.0
Discussions
N/A
N/A
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
N/A
N/A
Versioning
N/A
N/A
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • Helps organize communication to our clients during an incident.
  • Demonstrates our level of transparency to prospects.

Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!

Rating: 10 out of 10
Incentivized
March 11, 2020
Verified User
Vetted Review
Verified User
Statuspage
2 years of experience
Use Cases and Deployment Scope
Statuspage is used by our support and engineering teams to let our customers know of scheduled maintenance windows and unexpected downtime. We love the functionality of posting to Twitter for example and updating our publicly facing status page for the various services and databases. We have also managed to integrate it with Slack to let key stakeholders within our business know of maintenance windows and downtime.
Pros and Cons
  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.
Likelihood to Recommend
Statuspage is a very straightforward yet reliable platform for communicating scheduled maintenance and unexpected downtime. We love the ability to automate maintenance windows and customize every aspect of the messaging. While in a situation where we have the degradation of services or downtime, the platform is easy to use, intuitive and reliable. The last thing I want is to spend a lot of time getting a message out, that time is better spent on handling interactions with customers and addressing the issue.
Statuspage Feature Ratings
Project Management (7)
81.42857142857142%
8.1
Task Management
90%
9.0
Gantt Charts
N/A
N/A
Scheduling
100%
10.0
Workflow Automation
100%
10.0
Mobile Access
100%
10.0
Search
90%
9.0
Visual planning tools
90%
9.0
Communication (8)
23.75%
2.4
Chat
N/A
N/A
Notifications
100%
10.0
Discussions
N/A
N/A
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
90%
9.0
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
25%
2.5
Versioning
N/A
N/A
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
100%
10.0
Advanced security features
100%
10.0
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
  • Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.
Alternatives Considered
We found the interface and UX of Statuspage better than the competition we evaluated. We really wanted a tool that was reliable, had solid integrations and was most importantly easy to use. Looking at the various demos we saw when evaluating which tool was best for our teams, the Statuspage one stood out as being the cleanest interface.
Support Rating
10
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
Other Software Used

StatusPage for Internal and External Service Status Updates

Rating: 10 out of 10
Incentivized
June 13, 2017
Verified User
Vetted Review
Verified User
Statuspage
3 years of experience
Use Cases and Deployment Scope
StatusPage is used by our organization to send internal notifications on degradation or interruption in services. We can update the status of services, components of those services, or entire brands, along with a detailed message of the current status. That event will then be updated at regular intervals, and updates are streamed to subscribers through email, text, or chat channels.
Pros and Cons
  • Real-time updates on service status and possible impairment
  • Flexibility to customize notifications
  • Flexibility to customize services, or parts of services which may be impaired
Likelihood to Recommend
StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance.

StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
Statuspage Feature Ratings
Project Management (7)
28.571428571428573%
2.9
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
100%
10.0
Search
50%
5.0
Visual planning tools
50%
5.0
Communication (8)
38.75%
3.9
Chat
100%
10.0
Notifications
100%
10.0
Discussions
20%
2.0
Surveys
N/A
N/A
Internal knowledgebase
90%
9.0
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (4)
5%
0.5
Access control
20%
2.0
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • StatusPage does not have a specific measurable ROI. We use StatusPage as an ad-hoc notification tool.
Alternatives Considered
I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc.

I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
Other Software Used
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