Name: Stentle
Author: Stentle

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Stentle is an omnichannel customer engagement platform that aims to optimize the sales process and enhance the overall shopping experience. It is specifically designed for retail chains, shopping malls, and professionals in the retail industry, including retailers, franchisees, shop assistants, brands, and shopping districts.

## Key Features

**A STORE WITH NO LIMIT**: Stentle offers solutions and tools that go beyond the digital and physical realms to create a seamless and unique customer experience. It focuses on customer recognition, immediate payments, and real-time data to enhance the overall shopping journey.

**GROW UP YOUR NETWORK, GROW UP YOUR STORE**: Stentle provides a digital platform that puts the customer at the center of the retail experience. It offers a toolkit and services to help brands, companies, and retailers deliver personalized and fluid customer experiences. Retailers can efficiently manage upselling, simplify checkout processes, and effectively handle orders and stock.

**Just Commerce**: Stentle's Just Commerce is a cloud solution specifically designed for chain stores, shopping malls, and shopping districts. It offers a seamless experience for customers to discover products, make purchases, and book appointments online. For retailers, it provides features to facilitate upselling, simplify the checkout process, and efficiently manage orders and stock.

**Store Empowerment**: Stentle's platform is built around the needs of both customers and retailers. It integrates various paths, channels, and touchpoints to create unique and relevant interactions both inside and outside the shop. Retailers are empowered with tools and real-time data to personalize the customer experience.

**Real-Time Data**: Stentle enables retailers to monitor customer behaviors and preferences in real-time. The platform provides valuable data that helps retailers adjust strategies and make the customer's time in the store more enjoyable. Retailers can leverage this data and the available tools to personalize the customer experience.

**A Reliable Platform that Talks to Everyone**: Stentle's cloud platform, delivered as Software as a Service (SaaS), forms the foundation of its solutions. It is a highly customizable and reliable platform that can manage large volumes of customers and products. The platform seamlessly integrates with any system using APIs, making it an ideal choice for creating tailored solutions.

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ENTERPRISE

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Stentle

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What is Stentle?