TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/Q5/Te/ITROITGE3ONU.PNGStepShotSave time, delight your clients, personalize your services, create a library of documentation...2018-11-28T22:58:52.904ZWe utilize StepShot to create technical guides on various services we provide to our clients. It saves quite a bit of time from taking individual screenshots and creating a document, placing images of screenshots for any online process. We have used it to show how to sign into an application and update account information, make changes to a website, creating a blog post, creating a journal entry in an accounting program, etc. The list is endless.,Track sequential steps with screenshots
Create a document that you can easily annotate and give directions.
Quick and friendly customer service.,More control over the formatting of how the text and images end up in the final export.,10,This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed.
Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs.Shelle PourmanafzadehardabiliGreat locally installed product for documentation (Organizational Sustainability!) Best for technical documentation2018-12-14T17:33:15.325ZStepShot is being used to help us with our documentation and (sustainability) initiatives. We use it to create tutorials, manuals and essentially any reference materials that would be used as a guide. When our department develops a process, we use StepShot to document the explicit steps we want people to take during this process. StepShot enables us to spend more time developing great ideas and less time training others.,StepShot allows you to mark up your screenshots or captures in so many ways that you truly can "draw" out potentially confusing steps for your intended audience.
StepShot does a really good job of screen recording. Some software I have trialed ends up missing clicks or grabs the wrong area, but StepShot is very accurate, to the point that I often remove clicked screens due to redundancy.
The various output options for StepShot guides is instrumental to the way we function with this product. For some departments and materials we would need to create a PDF, others we might want the recipients to be able to provide feedback to us on, so the Word document is used. For others, we are able to send links to the newly developed material. Having this flexibility saves us time since we don't have to manipulate the output on our own.,The login area for StepShot is confusing and relatively disconnected. You must know your "Account Name" in addition to the log in, which is atypical for software and creates some confusion for new users.
The installation of the software on local PCs is an additional step that would be nice to not have to make. This requires us getting Admin authority for any computers we want to access this software. There are many screen recording technologies that do not require a local installation. However the version we use does.
The User interface of StepShot is a little dated. While this doesn't impair our usage of the product, a dated appearance gives users the impression that the company isn't keeping up with tech trends and instills a slight sense of uncertainty in regards to how relevant this software is in comparison to its competition.,10,StepShot has saved us SO much time in regards to training others on process. In the time we have been using the product, we have saved hundreds of hours in training and re-training.
StepShot helps us to enforce an environment of documentation and sustainability. By making it so easy to document a process, more people are able to contribute to this imperative initiative.,iSpring Suite,Lucidchart, InVision, Join.me, Everhour, Zapier, Infinite Campus, QualtricsVerified UserSimply the easiest way to create SOPs and tutorials2018-11-26T22:45:43.622ZStepShot guides is being used solely by me. It's used for creating standard operating procedures and tutorials. It allows you to create a step by step series of pictures of what's on your screen and where you clicked, which is perfect for guiding people through an app, a web page, or for standard operating procedures.,The annotations options are fantastic. You can adjust exactly where you want your mouse cursor to show up (if at all) and can create all images for step-by-step
It has a really nice interface, simple to use.
It's customizable - you can choose full screen, active area, etc.,The "export & publish" button is kind of tiny and tucked away. It should be more prominent. After not using it for a couple weeks, I always forget where it is.
Updates aren't as frequent. Which is fine, since I haven't come across many bugs, it would just be cool to see some added features/functionality a bit more often.
The blur looks fine in the preview mode, but when exported, it's not the best.,10,I've only got one point here, and it's that I think it's paid for itself. The amount of questions that don't need to be asked and time that can be saved justifies the price 100%.,SEMRushVerified User
Windows, Mac
StepShot
3 Ratings
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