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sticky.io

sticky.io
Formerly LimeLight CRM

Overview

What is sticky.io?

sticky.io (formerly LimeLight), headquartered in San Francisco, offers their subscription business management platform supporting ecommerce transactions and recurring billing along with customer management, payment gateway, and fraud protected transacting.

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Recent Reviews

TrustRadius Insights

Customers have reported sticky.io to be a helpful and responsive tool for managing their business. Although some users have encountered …
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Lime Light CRM for DM

10 out of 10
April 11, 2019
Incentivized
If you are looking for an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows …
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Pricing

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What is sticky.io?

sticky.io (formerly LimeLight), headquartered in San Francisco, offers their subscription business management platform supporting ecommerce transactions and recurring billing along with customer management, payment gateway, and fraud protected transacting.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is sticky.io?

sticky.io Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customers have reported sticky.io to be a helpful and responsive tool for managing their business. Although some users have encountered issues with updates that caused problems and required rollbacks, the overall experience with the software has been satisfactory. While navigation can be time-consuming and certain features may have limitations, customers appreciate the knowledge and friendliness of the customer support team. One of the key benefits of using sticky.io is its ability to facilitate business scaling and revenue growth. By addressing pain points such as accurate reporting and driving the bottom line, the platform has proven to be an invaluable asset for businesses. With its centralized shopping cart and subscription billing engine, sticky.io outperforms other platforms in terms of functionality. Users find it easy to sell products, track sales, and test campaigns, maximizing revenue for subscription-based businesses. Additionally, sticky.io offers card processing and CRM capabilities, as well as robust subscription and customer management tools. Its campaign flexibility, risk management analytics, and seamless integration with external providers further enhance its value. The CRM feature is highly regarded for its intuitive interface, multi-user support, and compatibility with other software solutions. Moreover, the cloud-based nature of sticky.io's CRM allows for convenient access from anywhere with an internet connection. Start-up companies looking to efficiently train multiple users for product launches have found this software particularly beneficial in streamlining their operations and achieving their goals.

Good Customer Support: Users have praised the support team of Sticky.io, mentioning that they have had a positive experience working with them for years. They appreciate the helpfulness and responsiveness of the support team.

Ease of Use and User-Friendliness: Sticky.io was described as making the user's work life much easier. They appreciated the ease of use of the program and the availability of customer service whenever they encountered an issue.

Comprehensive Reporting and Analytics: The integration of Sticky.io with the user's website was seamless, and the platform provided crucial analytics that helped them organize current campaigns and strategize for future campaigns. Users also found it simple to set up alerts and daily reports with Sticky.io, as well as export large amounts of orders with critical filters easily.

Expensive Pricing: Some users have mentioned that the software is expensive and they feel that it has become even more costly over time. They believe that the value provided by the software does not justify its high price.

Lack of Note Taking Features: Several reviewers have expressed frustration with the note-taking capabilities of Sticky.io. They find it inconvenient that there is no separate tab or dedicated area for multiple users to leave notes, and searching for notes per line item or going to a different view can be time-consuming and affect productivity.

Issues with Canceling Accounts and Changing Dates: A common complaint among users is the difficulty in canceling user accounts or changing recurring dates. If users accidentally click the back button after completing these tasks, their changes are undone and revert back to the original data, resulting in billing errors. Users have suggested implementing a confirmation prompt when clicking the back button to prevent this issue.

Users highly recommend the LimeLight system for small businesses selling electronically and managing customer accounts. They find it worth the investment of time due to its effectiveness in streamlining operations. LimeLight is particularly ideal for online retail stores offering subscription or recurring products, providing specialized features tailored to this business model. Furthermore, users recommend LimeLight for managing and maximizing revenue from subscription offers, especially for businesses looking to scale from $0 to significant revenues. Its capabilities make it a valuable tool in supporting revenue growth strategies.

Reviews

(1-1 of 1)
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April 11, 2019

Lime Light CRM for DM

Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different viewers to review client accounts. The software can integrate with other software. The CRM is cloud-based and allows for agents/administrators to have access wherever an internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how-tos with screenshots for reference. This would be a good option for start-up companies that want to train multiple users quickly for a product launch.
  • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
  • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
  • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
  • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
  • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
  • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
  • Customizable Reporting
  • Automatic Reminders
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