Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

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### Knowledge Base Development
Users consistently highlight Stonly's knowledge base development as a standout feature, praising its flexibility and ease of use. The ability to create multiple formats of articles and guides, embed videos, and organize content efficiently has garnered positive feedback. However, some users have expressed concerns about the lack of customization options and the potential for information duplication within the platform. Despite these minor drawbacks, Stonly's knowledge base development capabilities are generally well-received for their effectiveness in creating interactive and user-friendly guides.

### Content Creation and Management
Users generally praise Stonly for its intuitive content creation and management features. The platform's ability to create multiple formats of articles and guides efficiently is highlighted as a strong point. Users appreciate the ease of linking guides within each other, reducing the need for duplicate content and enhancing the user experience. Despite some minor frustrations, such as limitations on media attachments and a learning curve for customizing guides, users acknowledge Stonly's continuous improvement and potential for further development in content creation and management.

### Help Center Optimization
Users across various reviews consistently praise Stonly's help center optimization features. They appreciate the ease of setting up new guides, user tours, and organizing the knowledge center. The image editor is highlighted as a valuable tool for creating tutorials efficiently. Additionally, users find the platform user-friendly and appreciate the available options for building custom workflows. Stonly's interactive guides are commended for enhancing the quality of the user experience by allowing clients to navigate through relevant content efficiently. The platform's ability to streamline processes internally, such as pre-qualifying requests and pre-filling information, is also well-received. Users value the support provided by the Stonly team, emphasizing their responsiveness and assistance in utilizing the platform effectively.

### Customer Onboarding
User consensus seems to be that customer onboarding is a strong point of Stonly. Reviewers appreciate the simplicity and effectiveness of Stonly's onboarding process, highlighting features like guided tours, in-app announcements, and interactive guides. While some users faced initial challenges in familiarizing themselves with the platform, overall, Stonly's customer onboarding capabilities have been instrumental in reducing training time, improving user satisfaction, and enhancing the overall onboarding experience. The tool's ability to provide step-by-step instructions, video tutorials, and customizable triggers for onboarding and tours has been particularly praised for empowering users to navigate the platform independently and efficiently.

### Customer Experience Enhancement
Users consistently highlight Stonly's customer experience enhancement features as a key strength of the platform. The intuitive user interface, coupled with the responsive and skilled customer support team, contributes to a positive experience for both customers and support agents. Stonly's ability to simplify information flow, provide interactive guides, and offer self-serve support options is well-received by users, enabling them to address customer queries efficiently and effectively. Despite some minor concerns about support response times and guide creation complexities, the overall consensus is that Stonly excels in enhancing the customer experience through its user-friendly tools and proactive support approach.

### Self-Service Solutions
Users consistently praise Stonly's self-service solutions capabilities, highlighting the platform's effectiveness in guiding customers to success and offering valuable resources. The intuitive nature of Stonly's self-service tools has been commended for simplifying troubleshooting processes, streamlining customer interactions, and enhancing overall user experience. Customers appreciate the ease of creating and accessing self-service guides, which have proven instrumental in reducing support inquiries and improving scalability. Stonly's self-service solutions have been instrumental in empowering users to self-serve efficiently and ensuring a smooth onboarding process for new customers.

### Internal Training and Support
Users consistently praise Stonly's internal training and support capabilities, highlighting the platform's effectiveness in organizing training content for both internal and external stakeholders. The intuitive interface and user-friendly design make it easy for various departments to create and access training materials without the need for extensive programming skills. Stonly's ability to streamline troubleshooting processes and provide real-time guides for support agents has been particularly beneficial in improving customer interactions and reducing support team workload. Additionally, users appreciate the platform's features such as step-by-step guides, product tours, and integrated contact forms, which contribute to a more efficient and consistent training experience for both internal teams and external users.

### Technical Support and Troubleshooting
Users consistently praise Stonly's technical support and troubleshooting capabilities. They highlight the user-friendly interface that simplifies the troubleshooting process, leading to decreased handling time and more consistent customer experiences. Stonly's ability to create interactive troubleshooting guides and flows has significantly reduced guesswork for support agents and enabled quicker issue resolution for customers. Additionally, the integration of videos and the organization of multi-option guides have proven effective in reducing support tickets and enhancing the overall support experience. Customers appreciate the ease of use and the efficiency gained from Stonly's technical support and troubleshooting features.

### User Engagement and Feedback
Users consistently highlight Stonly's exceptional user engagement and feedback features, emphasizing the ease of setup and the variety of engagement tools available. The platform's ability to enhance user onboarding processes and gather valuable feedback through NPS surveys is widely appreciated. Stonly's support team's responsiveness and dedication to user success further contribute to the positive user experience surrounding user engagement and feedback functionalities.

### Guided Tours and Interactive Flows
Users consistently praise Stonly's guided tours and interactive flows functionality. The interactive guides and flows provided by Stonly are lauded for their user-friendly interface, intuitive design, and ability to streamline troubleshooting processes. Customers appreciate the ease of creating step-by-step guides without the need for coding knowledge, as well as the customizable options that align with brand aesthetics. While some users mention minor drawbacks such as challenges in permissions structure and the need for additional features like XPATH support, overall, Stonly's guided tours and interactive flows are seen as valuable tools for enhancing customer experience and facilitating self-service support.

### Product Adoption Strategies
Users consistently highlight Stonly's product adoption strategies as a key driver in enhancing user engagement and accelerating the onboarding process. The step-by-step guides, Hotspots, and pills provided by Stonly have proven instrumental in reducing ramp time for new hires and boosting the adoption of marketing resources within sales operations. Customers have reported a notable increase in NPS scores, a decrease in tech support tickets, and an overall uptick in user adoption since implementing Stonly's product adoption strategies. The simplicity of setup, proactive support from the team, contextualized knowledge base, and integrations with Zapier and Segment have further solidified Stonly's reputation for effective product adoption strategies.

### New Feature Implementation
Users are particularly impressed with Stonly's new feature implementation capabilities, highlighting its ease of use and quick setup process. They appreciate the platform's ability to link guides efficiently, reducing the need for duplicate content and enhancing the overall user experience. While some users find room for improvement in areas like pricing estimation and analytics insights, the majority acknowledge Stonly's effectiveness in implementing new features and guiding users through product updates. The continuous development of new features by Stonly is also well-received, showcasing the platform's commitment to enhancing its new feature implementation functionality.

### Sales and Marketing Support
Users across the reviews consistently highlight Stonly's sales and marketing support capabilities as a key strength of the platform. They appreciate how Stonly enables the creation of end-to-end call guides with process logic, facilitating quick access to reference materials for guiding customer evaluations. The ability to hyperlink internal and external resources within Stonly's platform has proven invaluable in ensuring that sales and marketing collateral, Sharepoint documents, and case studies are readily accessible to support the sales process effectively. Additionally, users find Stonly's support for single sign-on (SSO) to be a significant advantage from a security standpoint. The platform's ease of use and ability to streamline sales processes have garnered positive feedback, with users recommending Stonly for both internal and external knowledge base needs.

### Customization and Integration
Users consistently highlight Stonly's customization and integration capabilities as key strengths of the platform. The ability to easily integrate Stonly with various tools and systems, such as Salesforce, Front app, Zendesk, Segment, and Zapier, has been particularly lauded. Additionally, users appreciate the flexibility to customize user articles, embed external content like Google Docs and YouTube videos, and create personalized guides with custom URLs. While some users express minor concerns about real-time integration with certain tools, overall, Stonly's customization and integration features are viewed positively for enhancing user onboarding, self-serve tools, and overall user experience.

Difficult Navigation: Many users have found the navigation of the system to be time-consuming and difficult to get used to. They have mentioned that it takes a while to understand how to navigate both the user-facing interface and the admin side of the knowledge base. Some users also feel that certain design choices in terms of navigation can be improved.

Limited Customization Options: Users express a desire for more flexibility when it comes to customizing the layout and adding images within guides. They would like to have more control over the design elements, such as changing fonts, colors, and overall layout. Additionally, they wish for advanced customization options that go beyond basic styling.

Steep Learning Curve: Several users have mentioned that there is a learning curve associated with using the software. Training someone on how to effectively use all features and functionalities can be challenging at first. However, once users become familiar with the system, they find it easier to create and customize guides.

Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.

Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.

Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.

Users have found Stonly to be incredibly helpful in creating and maintaining all their ERP instructions in one place. The customizable Knowledge Base site and different types of triggers for onboarding and tour guides have been particularly useful features. Stonly has simplified the flow of information, adding value to the customer experience and guiding pre-sale customers through decision-making processes. Additionally, Stonly has played a crucial role in change management, feature rollouts, and troubleshooting, saving time and resolving issues efficiently. Users have reported fast support in resolving configuration issues and scaling customer support. Overall, Stonly is an easy-to-use tool that provides valuable information to new hires, improves the support experience, and decreases the need for live chat. It has become a go-to place for up-to-date information, reducing the burden on support teams while offering a user-friendly and engaging support experience.

When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.

Growth

Free

Freshdesk

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

KM Professional

KM Enterprise

Verint Knowledge Management

Stonly

Knowledge Management

Introducing triggers   Stonly

This video shows how Stonly can help agents being more productive and providing better answers to customers

Stonly - Freshdesk demo

The Community History Archives Stonly Demo

Likelihood to Recommend

Introducing the Stonly Knowledge Base

Stonly has reimagined the knowledge base to make it powerful and present. Where traditional knowledge bases are full of articles - like a user manual - Stonly’s KB is full of interactive, step-by-step guides that are a more effective way to share information. And the Stonly knowledge base can be embedded or displayed by widget in any application or platform, so it is perfectly present anywhere and everywhere your customer needs guidance.

Heap

Kibana

Stonly 2022-06-29 09:59:19

Tettra

Mixmax

Spoke

Gist

Dashly

Frill

Stonly 2022-07-05 19:28:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Knowledge Management Systems

At my company, we use Stonly to help integrate onboarding guides directly into our application, without needing to build something custom. For example, when we release a new feature, we want the user's to see this feature and get a guided tour on how to use it and point them in the right direction if they have any questions or concerns. Normally, we would need to build this out on our own and we would need engineers to create custom components for each feature. But with Stonly, it's much easier to do so by including their code and allowing content and product team members to handle the rest.

SDK
Documentation and developer experience.
Creating onboarding guides are super simple.
Widgets on our help center are helpful and don't require much effort to create.

More features around tracking and understanding our users.
Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.

Widgets to show on our support center.
Capability with modern frameworks / web applications.
Being able to change things in Stonly, without needing to change our application (since Stonly is instant and our code is shipped every two weeks).

Improved time to market for supporting documents.
Provided a way for our content team to be autonomous.
Helped us think more outside the box on how we tell user's about our new features.
Helped migrate outdated users to our new applications.

I am in the process of evaluating customer support tools to find something that will work well for our website. I initially discovered Stonly because of their knowledge base system, but am super impressed by all their other offerings as well. Its seems likes its a very robust and complete system. I love that they also offer onboarding, tool tips and widgets. I often wondered why most of the onboarding tools lacked comprehensive education options once the customer was onboarded. It seems like the obvious next step. With this in mind, i’m excited that Stonly offers they features. I also like that it offers triggers and analytics. The analytics is especially useful in getting a system on how people are using the resources. Finally, being able to view both flows and funnels is really helpful for finding potential bottlenecks.

Tool tips
Triggers
Widgets
Knowledge base

Still getting started, so that has yet to be determined.

Stonly

Overview

What is Stonly?