Name: storEDGE by Storable
Rating: 10 (3 reviews)
Author: Storable

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Org Chart

Payment Facilitation

Privacy Policy Generators

Project Portfolio Management

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

Employee Performance Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Container Management

Endpoint Encryption

File Sync and Share

Fraud Detection

HTML Editors

High Availability Cluster

IT Asset Management

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Phishing Detection and Response

Remote Monitoring and Management

Software Defined Storage (SDS)

System Monitoring

Traffic Switching

Unified Endpoint Management (UEM)

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Graphics

Headless CMS

Market Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Secure Access Service Edge (SASE)

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Intelligent Document Processing

Investment Portfolio Management

Retail Analytics

Vertical-Specific

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### Customer Service Quality
Users consistently express dissatisfaction with storEDGE by Storable's customer service quality. The reviews highlight recurring issues such as long wait times, unresponsive support, and difficulty in getting timely resolutions to inquiries. Customers report instances of poor phone customer service, with representatives being unhelpful, rude, and even mocking. Additionally, there are complaints about lack of follow-up on escalated concerns, leading to a sense of frustration and lack of confidence in the support provided. The overall sentiment regarding customer service quality with storEDGE by Storable appears to be negative, with users experiencing challenges in receiving prompt and effective assistance when needed.

### Technical Support
Users consistently express frustration with storEDGE by Storable's technical support services. Complaints include long wait times, lack of timely responses to tickets and emails, and difficulties in getting issues resolved efficiently. There are reports of miscommunication, lack of organization, and inconsistency in the information provided by different support representatives. Users have highlighted instances where they had to repeatedly explain the same issue and received conflicting responses from different tech support agents. The overall sentiment regarding technical support from storEDGE by Storable appears to be negative, with users feeling that the support services have declined in quality since the company's mergers.

### Issue Resolution Efficiency
Users consistently express frustration with storEDGE by Storable's issue resolution efficiency. The reviews highlight a pattern of long wait times, lost tickets, delayed responses, and inconsistent support experiences. Customers report having to repeatedly explain issues, encountering unhelpful responses, and facing challenges in getting timely and effective resolutions. The lack of organization, communication, and follow-through in addressing problems seems to be a prevalent issue, leading to dissatisfaction and a perception of poor issue resolution efficiency within the platform.

### Website Management
The overall sentiment regarding storEDGE by Storable's website management functionality appears to be mixed. Users appreciate the ease of website design and integration with SiteLink, allowing for minimal upkeep and administration tasks. The ability to customize website content and create different permission levels for users is seen as a positive feature. However, there are reported issues with website columns not updating promptly and confusion surrounding certain platform features and ownership responsibilities. Despite some challenges, storEDGE by Storable's website management capabilities seem to offer a balance of convenience and complexity for users in the self-storage industry.

### User Experience
Users also report challenges with the website and SiteLink integration, citing confusion around responsibilities and ownership. Issues with columns not updating properly and delays in website changes are noted, impacting the overall user experience. Despite some functionality working as designed, users encounter difficulties with timely updates and communication regarding product features and upgrades. The lack of clarity and delays in addressing website updates contribute to a sense of uncertainty and frustration among users.

Users have made several recommendations based on their experiences with the software. The most common ones include conducting thorough research on the SMS before making a decision. Users believe that it is important to gather as much information as possible about the software before committing to it. This recommendation highlights the need to understand its features, capabilities, and limitations.

Another recommendation is to be aware of what is included in the package deals. Users advise potential buyers to carefully review the package deals offered by the software. They emphasize the importance of understanding what is included in these deals, such as additional services, support options, or any hidden costs.

Additionally, some users suggest giving the software a try for its ease of use but being cautious about limited support. They mention that the software has a user-friendly interface and is easy to use. However, they caution that limited support may be a potential drawback, indicating that assistance or troubleshooting resources might not be readily available.

It's worth noting that while some users recommend the software for specific purposes like contacting people for past due's, others mention that it is still a relatively new product that may have some issues and kinks to work out.

storEDGE by Storable has been praised by users for its ability to streamline the storage software process, making it easier to fix any mistakes that may arise. With its efficient management of RV storage facilities, the software handles various tasks such as bookings, gate access, and billing. Users appreciate the complete SMS integration and website functionality that allows them to have everything from their website to merchant services and tenant insurance in one place.

One key business problem solved by storEDGE is the streamlining of communication with tenants. The software enables users to easily communicate with tenants through online move-ins, notifications, and account management features. Additionally, the ability to send text messages directly from their accounts has proven valuable for assisting with past due payments and improving customer communication. Another business problem addressed by storEDGE is maintaining a strong line of communication with both current and potential tenants. The automatic reminders and notifications provided by the software help users stay in touch with customers, increasing engagement and improving overall customer satisfaction.

While storEDGE offers many benefits to its users, some challenges have been encountered as well. These include issues with customer service, particularly regarding tech support and account management. Users have reported miscommunication about platform allowances and difficulties in obtaining clear answers about product features and upgrades. Additionally, there have been delays in getting assistance with updating or redoing websites for some users, resulting in extended wait times and a lack of information about their position in the queue.

Overall, storEDGE provides effective solutions for managing storage facilities and addressing key business problems related to communication with tenants and enhancing customer relationships. The software's streamlined processes, complete integration capabilities, and automated reminders contribute to an improved storage software experience for users.

Inconvenient Address Entry: Some users have expressed frustration with the need to enter the complete home address of credit card holders when selling retail to non-tenants. They suggest that it would be more convenient if the software only asked for the zip code.

Deteriorated Technical Support: Several users have reported a decline in technical support since the acquisition of Easy Storage Solutions by Storable. They mention experiencing lost tickets and long wait times for responses, which has negatively impacted their overall experience with the software.

Poor Customer Service: Numerous users have described customer service as poor, with excuses being given instead of solutions. Dissatisfied with their support experiences, these users are considering alternative options.

Easy Navigation: Users find storEdge extremely easy to navigate, making it recommendable to others. The software's intuitive interface allows users of different skill levels to quickly learn and use the platform.

Convenient Dashboard: The dashboard of storEdge is praised for its convenience, as it provides everything users need with just a click away. This contributes to the overall ease of use of the software, allowing users to efficiently manage all aspects of their storage business.

Reliability and Customer Satisfaction: Many users have been using storEdge for multiple years with few issues and positive customer experiences, indicating the software's reliability and high level of customer satisfaction. This long-term usage demonstrates that storEdge consistently delivers on its promises and meets users' needs effectively.

Yardi Breeze is a real estate property management software solution, from Yardi headquartered in Santa Barbara. The solution is designed to enable users to administer all elements of managing commercial, residential, multi-family / low income, and association properties, and also includes features for managing tenants and collecting rental and lease payments, with access to the RENTcafe portal and listing service.

Breeze (Residential)

Breeze Premier (Residential)

Breeze (Commercial)

Breeze Premier (Commercial)

Breeze (Affordable Housing)

Breeze Premier (Affordable Housing)

Breeze Premier (Self Storage)

Breeze Premier (Associations)

Breeze Premier (Manufactured)

Breeze Premier (PHA)

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

Basic

Standard

monday.com

storEDGE by Storable

Real estate property management software helps property managers and real estate owners manage commercial and residential rental properties with capabilities such as online applications and lease agreements, vacancy posting, rent collection, maintenance cycles, and tenant screening.

Real Estate Property Management

Likelihood to Recommend

Support Rating

View a complete list of your storage facilities and jump between them with ease.

Hover over any piece of data, including leads, tenants, and units, for a snapshot of information.

Complete move-ins and move-outs with one simple click at the top of the screen.

Use a computer, tablet, or smart phone and enjoy complete functionality from anywhere.

Use the wonder search to look up tenants, leads, invoices, and reservations in seconds.

Use storEDGE's payment processing to quickly and securely collect payments from tenants.

Storable

RingEX

Slack

UpKeep Maintenance Management

Zoom Events & Webinars

Director of Operations

storEDGE Management Suite 2019-10-25 13:40:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Real estate

User interface

Intuitive user interface

Customer support

Automated processes

Home

Real Estate Property Management Software

storEDGE is currently used across our organization to manage our storage organization. This allows us to automate a number of functions saving our time and resources. Our renter base really appreciates the feeling of increased communication and awareness of their account status in comparison to other operator's models. It allows us several forms of communication in a centralized platform that is also stored for quick future reference. The greatest asset being storEDGE's team in the form of input, feature requests, problem-solving, etc.

Intuitive User Interface.
Great customer support.
Automated processes.

The utilization of a referral system within the software.
A more consistent outcome with automated delinquency stages from storEDGE to mail to the post office to the renter.
Having an API built out with some of the real estate based task managers.
The ability to subtract security deposits in delinquency mailings for compliance with various State Lien Laws.

A real-time look at the status of facilities is invaluable to our organization.
Great tracking of delinquencies from the start through the auction process.
As previously iterated, an integrated task management system would make the software the best.

Slack, UpKeep Maintenance Management, Zoom Video Webinar, RingCentral

storEDGE by Storable

Overview

What is storEDGE by Storable?