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storEDGE by Storable has been praised by users for its ability to streamline the storage software process, making it easier to fix any …
Overview
What is storEDGE by Storable?
The storEDGE Management Suite is a streamlined facility management software.This management suite is designed to address the pain points of the self storage industry. Some key features include: a user-friendly interface, built-in CRM capabilities, smart reporting and analytics, freedom to…
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What is storEDGE by Storable?
The storEDGE Management Suite is a streamlined facility management software.This management suite is designed to address the pain points of the self storage industry. Some key features include: a user-friendly interface, built-in CRM capabilities, smart reporting and analytics, freedom to work with…
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- Tech Details
What is storEDGE by Storable?
The storEDGE Management Suite is a streamlined facility management software.This management suite is designed to address the pain points of the self storage industry. Some key features include: a user-friendly interface, built-in CRM capabilities, smart reporting and analytics, freedom to work with preferred vendors, and a 100% cloud-based system that can be used anytime and anywhere. The vendor’s value proposition is that their solution is intuitive, modern and appropriate for the user’s business needs.
storEDGE by Storable Features
- Supported: 100% cloud-based technology
- Supported: Streamlined interface
- Supported: Phone and lead integration
- Supported: Support for your employees
- Supported: Smart reporting for your facilities
- Supported: Easy-to-use tenant portal
storEDGE by Storable Screenshots
storEDGE by Storable Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
storEDGE by Storable has been praised by users for its ability to streamline the storage software process, making it easier to fix any mistakes that may arise. With its efficient management of RV storage facilities, the software handles various tasks such as bookings, gate access, and billing. Users appreciate the complete SMS integration and website functionality that allows them to have everything from their website to merchant services and tenant insurance in one place.
One key business problem solved by storEDGE is the streamlining of communication with tenants. The software enables users to easily communicate with tenants through online move-ins, notifications, and account management features. Additionally, the ability to send text messages directly from their accounts has proven valuable for assisting with past due payments and improving customer communication. Another business problem addressed by storEDGE is maintaining a strong line of communication with both current and potential tenants. The automatic reminders and notifications provided by the software help users stay in touch with customers, increasing engagement and improving overall customer satisfaction.
While storEDGE offers many benefits to its users, some challenges have been encountered as well. These include issues with customer service, particularly regarding tech support and account management. Users have reported miscommunication about platform allowances and difficulties in obtaining clear answers about product features and upgrades. Additionally, there have been delays in getting assistance with updating or redoing websites for some users, resulting in extended wait times and a lack of information about their position in the queue.
Overall, storEDGE provides effective solutions for managing storage facilities and addressing key business problems related to communication with tenants and enhancing customer relationships. The software's streamlined processes, complete integration capabilities, and automated reminders contribute to an improved storage software experience for users.
Easy Navigation: Users find storEdge extremely easy to navigate, making it recommendable to others. The software's intuitive interface allows users of different skill levels to quickly learn and use the platform.
Convenient Dashboard: The dashboard of storEdge is praised for its convenience, as it provides everything users need with just a click away. This contributes to the overall ease of use of the software, allowing users to efficiently manage all aspects of their storage business.
Reliability and Customer Satisfaction: Many users have been using storEdge for multiple years with few issues and positive customer experiences, indicating the software's reliability and high level of customer satisfaction. This long-term usage demonstrates that storEdge consistently delivers on its promises and meets users' needs effectively.
Inconvenient Address Entry: Some users have expressed frustration with the need to enter the complete home address of credit card holders when selling retail to non-tenants. They suggest that it would be more convenient if the software only asked for the zip code.
Deteriorated Technical Support: Several users have reported a decline in technical support since the acquisition of Easy Storage Solutions by Storable. They mention experiencing lost tickets and long wait times for responses, which has negatively impacted their overall experience with the software.
Poor Customer Service: Numerous users have described customer service as poor, with excuses being given instead of solutions. Dissatisfied with their support experiences, these users are considering alternative options.
Users have made several recommendations based on their experiences with the software. The most common ones include conducting thorough research on the SMS before making a decision. Users believe that it is important to gather as much information as possible about the software before committing to it. This recommendation highlights the need to understand its features, capabilities, and limitations.
Another recommendation is to be aware of what is included in the package deals. Users advise potential buyers to carefully review the package deals offered by the software. They emphasize the importance of understanding what is included in these deals, such as additional services, support options, or any hidden costs.
Additionally, some users suggest giving the software a try for its ease of use but being cautious about limited support. They mention that the software has a user-friendly interface and is easy to use. However, they caution that limited support may be a potential drawback, indicating that assistance or troubleshooting resources might not be readily available.
It's worth noting that while some users recommend the software for specific purposes like contacting people for past due's, others mention that it is still a relatively new product that may have some issues and kinks to work out.
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Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
October 30, 2019
Add an efficient technological edge to storage with storEDGE.
storEDGE is currently used across our organization to manage our storage organization. This allows us to automate a number of functions saving our time and resources. Our renter base really appreciates the feeling of increased communication and awareness of their account status in comparison to other operator's models. It allows us several forms of communication in a centralized platform that is also stored for quick future reference. The greatest asset being storEDGE's team in the form of input, feature requests, problem-solving, etc.
- Intuitive User Interface.
- Great customer support.
- Automated processes.
- The utilization of a referral system within the software.
- A more consistent outcome with automated delinquency stages from storEDGE to mail to the post office to the renter.
- Having an API built out with some of the real estate based task managers.
- The ability to subtract security deposits in delinquency mailings for compliance with various State Lien Laws.
- A real-time look at the status of facilities is invaluable to our organization.
- Great tracking of delinquencies from the start through the auction process.
- As previously iterated, an integrated task management system would make the software the best.
This is the only storage software I've utilized.