Stratifyd

Stratifyd has enabled users to efficiently analyze large volumes of qualitative data, allowing them to dedicate more time to member stories and finding solutions. According to users, gaining a deeper understanding of customer feedback at a more detailed level has resulted in improved buy-in and trust from partners and executives. The tool's capabilities have significantly reduced the time and effort required to review, classify, summarize, and analyze hundreds of Voice of Customer entries. It has proven invaluable for analyzing online consumer reviews and verbatim data from consumer research, enabling teams to quickly extract insights for product improvement. Users have found that Stratifyd provides an objective way to analyze a large amount of data, factors, and variables, thereby improving the decision-making process within their organizations. Additionally, the detailed reports generated by Stratifyd based on analyzed data have helped users avoid making incorrect decisions based solely on their own criteria, leading to improved company performance. The AI dashboard view has been widely praised for its outstanding design and functionality, enhancing the overall client experience. Moreover, Stratifyd has been valuable for monitoring customer sentiment and comments across major retailers. By reducing manual effort and processes, it has resulted in cost savings, improved employee morale, enhanced auditability, and reduced operational risk. Users have also leveraged Stratifyd to analyze customer feedback across digital channels and combine it with structured financial data to understand the impact of customer experience on financial results. They have been able to identify customer issues by analyzing the frequency of certain topics, enabling proactive measures to address them. In addition, Stratifyd has proven effective in NPS customer feedback and sentiment analysis, providing valuable insights for improving customer satisfaction. The speed and accessibility of insight generation have significantly improved with the use of this product. Users benefit from the categorization of customer feedback data as well as real-time insights provided by Stratifyd. Overall, it offers a comprehensive and efficient way to analyze the Voice of the Customer. Although not continued, Stratifyd would have been a valuable tool for solving sentiment analysis problems and predicting customer emotion and NPS, particularly when dealing with specific demographic groups. Furthermore, users have found it effective in text analytics and root cause analysis. The product has been utilized to create dashboards for visualizing performance, as well as integrating and automating SLA reporting to improve customer experiences. It has been instrumental in effectively managing and consolidating VOC for Ally, with ease of use being a key factor. Additionally, Stratifyd has been used to display industry-specific dashboards for member firms. With Stratifyd's capabilities in prioritizing tasks and actions across departments as well as optimizing processes through automation and integration of SLA reporting, organizations can generate different topics for analysis. This ensures that all relevant departments have access to valuable insights and can collaborate effectively. The comprehensive and efficient analysis of customer feedback offered by Stratifyd has greatly contributed to improving overall customer experiences. By identifying trends and patterns in customer feedback, organizations can proactively address issues and make data-driven decisions to enhance customer satisfaction. With its ability to handle large volumes of data in real-time, Stratifyd enables businesses to gain valuable insights quickly and make timely improvements.