Name: Stratifyd
Rating: 8.2 (10 reviews)
Author: Stratifyd, Inc.

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Emissions Management

Online Notary

Enterprise

Accounting

Anti-Money Laundering (AML)

CTRM

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Authorization

Cloud Storage

Component Content Management

Data Deduplication

Data Governance

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

M2M Application Development

Managed Print

Managed Private Cloud

Managed Public Cloud Infrastructure

Network Performance Monitoring

Output Management

Relational Database Management Systems

Sensitive Data Discovery

Service Virtualization

User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Cleansing

Data Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Sales Engagement

Sales

Data Loss Prevention

Security Information and Event Management (SIEM)

Security

Banking

Car Rental

Church Management

Home Health Care

Intelligent Document Processing

Retail Execution

Vertical-Specific

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### Customer Feedback Management
Users appreciate the comprehensive view provided by Stratifyd, enabling them to monitor customer feedback across various channels and demographics. The platform's capability to predict customer emotions and NPS based on demographic data has been noted as a valuable feature. Additionally, the real-time insights and categorization of customer feedback data have been beneficial in understanding the voice of the customer and its impact on financial results.

### Sentiment and Text Analytics
Users have expressed appreciation for Stratifyd's text analytics and sentiment analysis features, highlighting the tool's ability to provide detailed insights into customer feedback and sentiment. Some users have praised the simplicity of the interface and the ease of generating reports for making informed decisions based on analyzed data. However, there are concerns about the consistency of models when analyzing non-English languages, indicating room for improvement in this aspect. Despite some drawbacks, users generally acknowledge the tool's potential for enhancing customer sentiment monitoring and analysis across various digital channels.

### Decision Support Tools
Users unanimously praise Stratifyd's decision support tools for simplifying and enhancing the decision-making process within their organizations. The tool's ability to analyze complex multivariate data and provide detailed reports has been instrumental in helping users avoid potential pitfalls and make informed decisions based on objective data. Stratifyd's decision support tools have proven to be a valuable asset in evaluating various scenarios and factors that impact business outcomes, allowing users to approach decision-making with clarity and confidence.

Users have made several recommendations for getting the most out of the platform. First, investing in training staff is seen as necessary to fully benefit from the platform. Users suggest getting trained well before using the product and emphasize the importance of being clear about needs and bringing lots of questions and quick learners.

Second, users advise talking to a customer representative for assistance with the product. They recommend getting on a phone call with the company as soon as possible to address any questions or concerns.

Third, users recommend clearly defining needs before implementing the product. They stress the importance of understanding specific requirements to ensure a successful setup and usage experience.

Overall, these recommendations highlight the significance of training, seeking assistance from customer representatives, and clearly defining needs as key factors in maximizing the benefits of using the platform.

Comprehensive and customizable CX dashboards: Users appreciate the comprehensive and customizable nature of the CX dashboards provided by Stratifyd. Many reviewers find them data-rich, automated, and customizable, allowing them to quickly distill customer experiences and tell their stories.

Easy creation of taxonomies and extraction of insights: Reviewers find it easy to create taxonomies within Stratifyd's platform, enabling them to extract valuable insights that can identify root causes and pain points. Several users have praised this feature for its simplicity and effectiveness.

Quick summarization of voice-of-customer feedback: Many users value the quick summarization of hundreds of voice-of-customer feedback offered by Stratifyd. This functionality helps them identify trends within their data set efficiently, providing a clear understanding of customer sentiments.

Stratifyd has enabled users to efficiently analyze large volumes of qualitative data, allowing them to dedicate more time to member stories and finding solutions. According to users, gaining a deeper understanding of customer feedback at a more detailed level has resulted in improved buy-in and trust from partners and executives. The tool's capabilities have significantly reduced the time and effort required to review, classify, summarize, and analyze hundreds of Voice of Customer entries. It has proven invaluable for analyzing online consumer reviews and verbatim data from consumer research, enabling teams to quickly extract insights for product improvement. Users have found that Stratifyd provides an objective way to analyze a large amount of data, factors, and variables, thereby improving the decision-making process within their organizations. Additionally, the detailed reports generated by Stratifyd based on analyzed data have helped users avoid making incorrect decisions based solely on their own criteria, leading to improved company performance. The AI dashboard view has been widely praised for its outstanding design and functionality, enhancing the overall client experience. Moreover, Stratifyd has been valuable for monitoring customer sentiment and comments across major retailers. By reducing manual effort and processes, it has resulted in cost savings, improved employee morale, enhanced auditability, and reduced operational risk. Users have also leveraged Stratifyd to analyze customer feedback across digital channels and combine it with structured financial data to understand the impact of customer experience on financial results. They have been able to identify customer issues by analyzing the frequency of certain topics, enabling proactive measures to address them. In addition, Stratifyd has proven effective in NPS customer feedback and sentiment analysis, providing valuable insights for improving customer satisfaction. The speed and accessibility of insight generation have significantly improved with the use of this product. Users benefit from the categorization of customer feedback data as well as real-time insights provided by Stratifyd. Overall, it offers a comprehensive and efficient way to analyze the Voice of the Customer. Although not continued, Stratifyd would have been a valuable tool for solving sentiment analysis problems and predicting customer emotion and NPS, particularly when dealing with specific demographic groups. Furthermore, users have found it effective in text analytics and root cause analysis. The product has been utilized to create dashboards for visualizing performance, as well as integrating and automating SLA reporting to improve customer experiences. It has been instrumental in effectively managing and consolidating VOC for Ally, with ease of use being a key factor. Additionally, Stratifyd has been used to display industry-specific dashboards for member firms. With Stratifyd's capabilities in prioritizing tasks and actions across departments as well as optimizing processes through automation and integration of SLA reporting, organizations can generate different topics for analysis. This ensures that all relevant departments have access to valuable insights and can collaborate effectively. The comprehensive and efficient analysis of customer feedback offered by Stratifyd has greatly contributed to improving overall customer experiences. By identifying trends and patterns in customer feedback, organizations can proactively address issues and make data-driven decisions to enhance customer satisfaction. With its ability to handle large volumes of data in real-time, Stratifyd enables businesses to gain valuable insights quickly and make timely improvements.

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Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Stratifyd

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

FinovateFall 2019 / Stratifyd

Likelihood to Recommend

Stratifyd provides a data analytics platform. Founded in 2015, Stratifyd is headquartered in Charlotte, NC.

Stratifyd, Inc.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Salesforce Sales Cloud

Qualtrics XM for Strategy and Research

Alvaria Quality

Qualtrics XM for People Teams

AwsQuality

Stratifyd 2022-03-02 14:06:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Learning curve

Statistical analysis

Excellent platform

Work tool

User interface

Standard templates

New members

Artificial intelligence

Google analytics

Social media platforms

Decision making

Works extremely well

Services team

Data import

Excel files

Easy of use

Manual processes

Home

Customer Experience Management Software

We used it to display dashboards about different Reports in different industries for all Member Firms. To prioritize tasks and actions on a daily, weekly, monthly basis. Optimize different tasks on the fly. Customize process flows by adding and removing actions. Generate different topics. Perform miltiple analysis for the different departments.

Topic generation
Customizing process flows
Slice & dice data

User interface
Text analytics
Segmentation setup

Data slice and dice
Customizing data models
Multiple analysis

Multiple analysis
Slice & dice of data
Customizing data models

AwsQuality Salesforce Services, Qualtrics EmployeeXM, Alvaria Quality (formerly Aspect Quality Management)

Stratifyd

Overview

What is Stratifyd?