Strikedeck Reviews

9 Ratings
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Score 7.6 out of 100

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Reviews (1-4 of 4)

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July 06, 2021
Justin Little | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by painting a picture of client health. Using the integration points with Outlook and JIRA allows us to work on our clients from one screen.
  • Pulls in Outlook information - this allows me to understand my calendar for a specific client in any given week.
  • Pulls in JIRA information.
  • Scores client health.
  • Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
  • Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens
I think it works well in a healthcare IT sales/account management vertical simply because of its integration with our customer support system and Outlook. If set correctly, it can be very powerful. I think the note taking functionality could be scaled back to be more simple.
I do not deal with Strikedeck support, so I am not sure about their support.
Read Justin Little's full review
July 01, 2021
Maha Sharabinth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is mainly used by the Customer Success team to monitor the health of the customers who use our products. It helps to view the snapshot of the account health, log notes on cadence calls, attach play books, set the account health pulse based on the sentiment from the CSM etc. The information presented by the Strikedeck dashboard is quite useful for the management team.
  • Account snapshot on a single page
  • Ability to run various play books
  • Good integration wth Salesforce and ZenDesk
  • Setting account health status manually based on customer sentiment
  • Sending generic emails to the selective contacts and provide stats on when the email was read
  • Difficult to create product specific relationships to capture additional details at the product level. This may be possible but it wasn't setup at my workplace.
Overall it is a great product for the management of customer accounts. It provides simple dashboards with all relevant information. This sort of information is very useful for the leadership team. It does provide the ability to save queries to generate various reports based on health information. I have used Strikedeck for 2 years and due to reorgansation the company decided to move with a different product.
When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
Read Maha Sharabinth's full review
May 19, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.
  • Easy to integrate to backend ERP or CRM system.
  • Light weight and easy to use.
  • No specific training required to use the product.
  • Can be customized to accommodate specific dashboard.
  • The support team is not very responsive
  • After initial deployment, making new changes to the product takes a long time
  • The look and feel of the system is little outdated
  • StrikeDeck is very compact, you need to have more systems to support requirements like project management or deployments
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined.
The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
The support of StrikeDeck is not the best we have experienced. You have to follow up multiple times for new features or releases. The support team is not very responsive. The other challenge we face with Strikedeck is that new features and releases are not notified and we have to reach out for any updates.
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May 19, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Strikedeck as CSM to ensure we are properly caring and supporting all of our current customers. It is being used across a few of our teams to help track and maintain portfolios. Sales, project management, marketing, and accounting personnel all have access and can use. The platform works for these team members being able to stay on top of everything in one location.
  • Highly customizable
  • Integrates with many other sources
  • Responsive support group
  • Parts of the UI are tougher to navigate
  • Would generally require support since setup can be difficult
  • Cost of the integrations
Strikedeck works great for what it is meant for. Account management and customer engagement are top of the line with this software. The way it automates the workflows is super efficient. The personalized sending of surveys and emails allows you to get updated customer opinions on the fly. I could see this being harder to roll out for several reasons in a larger enterprise company.
The setup can be difficult since Strikedeck is very involved and detailed. When contacting the support great, they are hands down some of the best and helpful people I have worked with from a vendor. The customization possibilities are large and the support helps keep you in control of everything.
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Feature Scorecard Summary

Role-based user permissions (3)
9.0
API (3)
8.0
Integration with Salesforce.com (3)
9.7
Integration with Marketo (1)
10
Integration with Eloqua (1)
9
Product usage (4)
9.0
Help desk / support tickets (3)
8.0
NPS surveys (4)
8.5
Sponsor tracking (2)
9.0
Customer profiles (4)
7.5
Automated workflow (4)
8.5
Internal collaboration (4)
8.0
Customer health scoring (4)
9.2
Customer segmentation (4)
9.0
Customer health trends (4)
8.0
Engagement analytics (4)
7.5
Revenue forecasting (2)
9.0
Dashboards (4)
8.8

What is Strikedeck?

Strikedeck, a Medallia company is a secure SaaS platform that helps the user build and operate an effective, efficient, and scalable customer engagement program. It is a purpose-built Customer Success platform that equips CSMs with the necessary tools to create a customer-centric culture around a product , enabling more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health.

Strikedeck enables Customer Service teams to transform customer communications with out of the box playbooks and workflows for common events in the customer lifecycle. It enables users to segment customers and delivers service that is appropriate to the needs of each segment. The platform enables businesses to measure, manage, and monetize the customer experience they deliver by creating a 360-degree view of the customer by seamlessly weaving together customer data from a multitude of sources – CRM, Marketing Automation, Finance, Billing, Contracts, Support, and Product Usage.

The vendor states that Strikedeck presents the fastest time to value in the industry, and typically deploys in 6-8 weeks. With Strikedeck Fast, a delivery model that allows customers to see first value and data in a live instance in as little as a day, the solution delivers incremental value while simultaneously driving adoption.

Categories:  Customer Success

Strikedeck Features

Customer Data Extraction / Integration Features

Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails

Customer Success Management Features

Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation

CSM Reporting & Analytics Features

Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate

Security Features

Has featureRole-based user permissions

Platform & Infrastructure Features

Has featureAPI
Has featureIntegration with Salesforce.com
Has featureIntegration with Marketo
Has featureIntegration with Eloqua
Additional Features
Has featureOnline help, Support ticket, Customer Journey Analytics & NPS widgets
Has featureCustomizable Dashboards, Customer Lifecycle Visibility
Has featurePolygloth Data Model

Strikedeck Screenshots

Strikedeck Integrations

Strikedeck Competitors

Strikedeck Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Strikedeck Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
80%
Enterprises (> 500 employees)
20%

Strikedeck Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Strikedeck Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:USA
Supported Languages: English

Frequently Asked Questions

What is Strikedeck's best feature?

Reviewers rate Integration with Salesforce.com highest, with a score of 9.7.

Who uses Strikedeck?

The most common users of Strikedeck are from Mid-size Companies and the Computer Software industry.