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Strikedeck (discontinued)

Strikedeck (discontinued)

Overview

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform…

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Recent Reviews
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Popular Features

View all 16 features
  • Product usage (5)
    9.4
    94%
  • Customer health scoring (5)
    9.4
    94%
  • Customer profiles (5)
    8.6
    86%
  • Automated workflow (5)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by…

Entry-level set up fee?

  • Setup fee optional
    Optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.6

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.4
Avg 8.5

Customer Data Extraction / Integration

Customer data extraction / integration

8.7
Avg 8.6

Customer Success Management

Customer Success Management

8.7
Avg 8.2

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.8
Avg 8.1
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Product Details

What is Strikedeck (discontinued)?

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.

Strikedeck (discontinued) Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Sponsor tracking
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo
  • Supported: Integration with Eloqua

Strikedeck (discontinued) Screenshots

Screenshot of Customer 360 with CustomizationScreenshot of Cohort Analysis and SegmentationScreenshot of Workflow Automation & PlaybooksScreenshot of TasksScreenshot of CalendarScreenshot of Engagement & UsageScreenshot of Screenshot of Cohort AnalysisScreenshot of One-click integrations

Strikedeck (discontinued) Competitors

Strikedeck (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA
Supported LanguagesEnglish

Frequently Asked Questions

Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.

Gainsight CS, Totango, and Get Amity (discontinued) are common alternatives for Strikedeck (discontinued).

Reviewers rate Integration with Salesforce.com highest, with a score of 9.6.

The most common users of Strikedeck (discontinued) are from Mid-sized Companies (51-1,000 employees).

Strikedeck (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)80%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(9)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Regan Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
StrikeDeck is the repository for all customer information that is used by our Customer Success Directors. At a single glance, our CSDs can see all pertinent data on a customer (health score, NPS, outstanding support tickets, revenue, etc.) We use StrikeDeck to implement standard playbooks and manage tasks associated with those playbooks. It is also where we keep notes on customers and are able to share information with others within the organization even if they are not StrikeDeck seat holders. We use it to help maintain standards and create efficiencies.
  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive
  • The interface is not always intuitive - It requires a fair amount of training to be proficient
If you have multiple sources of customer data (usage data in one system, customer details in a separate CRM, separate NPS data, etc). If you are looking for an efficient way to implement playbooks and automate tasks.
Customer Data Extraction / Integration (2)
100%
10.0
Product usage
100%
10.0
Help desk / support tickets
100%
10.0
Customer Success Management (7)
54.28571428571429%
5.4
NPS surveys
N/A
N/A
Sponsor tracking
N/A
N/A
Customer profiles
100%
10.0
Automated workflow
80%
8.0
Internal collaboration
N/A
N/A
Customer health scoring
100%
10.0
Customer segmentation
100%
10.0
CSM Reporting & Analytics (4)
50%
5.0
Customer health trends
100%
10.0
Engagement analytics
100%
10.0
Revenue forecasting
N/A
N/A
Dashboards
N/A
N/A
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
Platform & Infrastructure (4)
25%
2.5
API
N/A
N/A
Integration with Salesforce.com
100%
10.0
Integration with Marketo
N/A
N/A
Integration with Eloqua
N/A
N/A
  • It has a return base on less wasted time tracking useful information on customers
  • Reduces wasted time on tasks that can be automated
I don't find the interface intuitive. I had to get training to understand how to do what I wanted to do. If it is a function I don't use often, I have to spend time trying to figure it out
The Customer Success support is outstanding. Regular meetings, responsive, knowledgeable, helpful, etc. Can't say enough!
Ria Cruz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Strikedeck was a customer success tool we used to track the health of our customers who use our services. Strikedeck pulled our data from Salesforce to provide a snapshot view of account health, log call notes, and perform playbooks.
  • Account snapshots.
  • Good integration with Salesforce.
  • Very customizable.
  • The knowledge base with content and videos is still work in progress.
  • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
  • It was confusing to use.
Strikedeck is a good CS tool if you are using it for basic things like standard health scores. Things often did not work as I thought they should -- the surveys cannot be easily customized, language cannot be easily accommodated, playbooks cannot be edited once launched. Setting up custom rules for journey stages is not straightforward. I did not think the application was user-friendly. Support was okay, but not consultative, and I created from scratch most of the time. My requests were sent "to engineering" and I never hear about them again.
Customer Data Extraction / Integration (2)
75%
7.5
Product usage
90%
9.0
Help desk / support tickets
60%
6.0
Customer Success Management (7)
71.42857142857143%
7.1
NPS surveys
90%
9.0
Sponsor tracking
N/A
N/A
Customer profiles
80%
8.0
Automated workflow
80%
8.0
Internal collaboration
80%
8.0
Customer health scoring
90%
9.0
Customer segmentation
80%
8.0
CSM Reporting & Analytics (4)
70%
7.0
Customer health trends
80%
8.0
Engagement analytics
60%
6.0
Revenue forecasting
60%
6.0
Dashboards
80%
8.0
Security (1)
90%
9.0
Role-based user permissions
90%
9.0
Platform & Infrastructure (4)
40%
4.0
API
70%
7.0
Integration with Salesforce.com
90%
9.0
Integration with Marketo
N/A
N/A
Integration with Eloqua
N/A
N/A
  • Basic standard health scores.
The lower price was why we went with Strikedeck over Gainsight or Totango.
Strikedeck is confusing to use. The application is not as user-friendly as I would have liked.
Support response time was okay, but they were not very consultative in their approach. Their knowledge center might be better now, but it was lacking when I used Strikedeck.
July 06, 2021

Strikedeck review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by painting a picture of client health. Using the integration points with Outlook and JIRA allows us to work on our clients from one screen.
  • Pulls in Outlook information - this allows me to understand my calendar for a specific client in any given week.
  • Pulls in JIRA information.
  • Scores client health.
  • Next steps: I want one field where I can write myself a narrative of what's happening with a client and what my next steps are.
  • Integration seems janky... sometimes things get erased randomly or integration points on specific account seem to break down... big bummer when this happens
I think it works well in a healthcare IT sales/account management vertical simply because of its integration with our customer support system and Outlook. If set correctly, it can be very powerful. I think the note taking functionality could be scaled back to be more simple.
Customer Data Extraction / Integration (2)
45%
4.5
Product usage
90%
9.0
Help desk / support tickets
N/A
N/A
Customer Success Management (7)
61.42857142857143%
6.1
NPS surveys
60%
6.0
Sponsor tracking
N/A
N/A
Customer profiles
60%
6.0
Automated workflow
80%
8.0
Internal collaboration
70%
7.0
Customer health scoring
80%
8.0
Customer segmentation
80%
8.0
CSM Reporting & Analytics (4)
55%
5.5
Customer health trends
70%
7.0
Engagement analytics
70%
7.0
Revenue forecasting
N/A
N/A
Dashboards
80%
8.0
Security (1)
N/A
N/A
Role-based user permissions
N/A
N/A
Platform & Infrastructure (1)
90%
9.0
API
90%
9.0
  • It's helped us understand which clients are declining in health which has led to high client retention.
Salesforce did a better job tracking tickets and invoicing and was easier to enter a next steps field with my narrative. Otherwise, Strikedeck's dashboards and customer profile pages are incredibly helpful in understanding my client at a high level.
Microsoft Office 2016 (discontinued), Adobe Acrobat Reader DC, Tableau Online
I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
I do not deal with Strikedeck support, so I am not sure about their support.
Maha Sharabinth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is mainly used by the Customer Success team to monitor the health of the customers who use our products. It helps to view the snapshot of the account health, log notes on cadence calls, attach play books, set the account health pulse based on the sentiment from the CSM etc. The information presented by the Strikedeck dashboard is quite useful for the management team.
  • Account snapshot on a single page
  • Ability to run various play books
  • Good integration wth Salesforce and ZenDesk
  • Setting account health status manually based on customer sentiment
  • Sending generic emails to the selective contacts and provide stats on when the email was read
  • Difficult to create product specific relationships to capture additional details at the product level. This may be possible but it wasn't setup at my workplace.
Overall it is a great product for the management of customer accounts. It provides simple dashboards with all relevant information. This sort of information is very useful for the leadership team. It does provide the ability to save queries to generate various reports based on health information. I have used Strikedeck for 2 years and due to reorgansation the company decided to move with a different product.
Customer Data Extraction / Integration (2)
90%
9.0
Product usage
90%
9.0
Help desk / support tickets
90%
9.0
Customer Success Management (7)
71.42857142857143%
7.1
NPS surveys
100%
10.0
Sponsor tracking
N/A
N/A
Customer profiles
60%
6.0
Automated workflow
80%
8.0
Internal collaboration
80%
8.0
Customer health scoring
90%
9.0
Customer segmentation
90%
9.0
CSM Reporting & Analytics (4)
62.5%
6.3
Customer health trends
80%
8.0
Engagement analytics
80%
8.0
Revenue forecasting
N/A
N/A
Dashboards
90%
9.0
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
Platform & Infrastructure (4)
25%
2.5
API
N/A
N/A
Integration with Salesforce.com
100%
10.0
Integration with Marketo
N/A
N/A
Integration with Eloqua
N/A
N/A
  • Customer health monitoring dashboards provide good information to the CSMs and management
  • Integration with Salesforce
  • Product specific relationships are not possible or not setup correctly by our local admin
Most of the functionalities are the same. But Gainsight has an upper hand in defining product level relationships where product specific details can be captured. If the CSM is dealing with multiple teams within an organisation then capturing product specific details is important. The customer health needs to be assessed at the individual product level as opposed to the generic customer level. When using Strikedeck, I couldn't setup customer health based on products. Apart from some basic differences, I would say both products have similar functionalities.
Gainsight Customer Cloud, Salesforce Lightning Platform (formerly Salesforce App Cloud), The Okta Identity Cloud
The UI is great and usability is not an issue. There are no complex workflows or screen to go through. Once Strikedeck is setup properly by the Admin team, the use of Strikedeck is pretty straightforward for the end user. By setting appropriate values in the customer record the dashboards will get updated to reflect the changes. There is no concern of usability with Strikedeck although it may be lacking some features.
When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.
  • Easy to integrate to backend ERP or CRM system.
  • Light weight and easy to use.
  • No specific training required to use the product.
  • Can be customized to accommodate specific dashboard.
  • The support team is not very responsive
  • After initial deployment, making new changes to the product takes a long time
  • The look and feel of the system is little outdated
  • StrikeDeck is very compact, you need to have more systems to support requirements like project management or deployments
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined.
The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Customer Data Extraction / Integration (2)
70%
7.0
Product usage
90%
9.0
Help desk / support tickets
50%
5.0
Customer Success Management (7)
91.42857142857142%
9.1
NPS surveys
90%
9.0
Sponsor tracking
90%
9.0
Customer profiles
80%
8.0
Automated workflow
90%
9.0
Internal collaboration
90%
9.0
Customer health scoring
100%
10.0
Customer segmentation
100%
10.0
CSM Reporting & Analytics (4)
80%
8.0
Customer health trends
80%
8.0
Engagement analytics
70%
7.0
Revenue forecasting
80%
8.0
Dashboards
90%
9.0
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
Platform & Infrastructure (4)
42.5%
4.3
API
70%
7.0
Integration with Salesforce.com
100%
10.0
Integration with Marketo
N/A
N/A
Integration with Eloqua
N/A
N/A
  • Helps in better forecasting of revenue & customer retention.
  • Provides Customer Success specific MIS.
  • NPS survey help gauge customer pulse.
Strikedeck is [an] easy system to use. We did not have to subject the team to detailed training to start using the product. Simple introduction session was good enough. The custom reporting module is something [that] needs some training to get used to but otherwise, the system is intuitive and easy to use.
The support of StrikeDeck is not the best we have experienced. You have to follow up multiple times for new features or releases. The support team is not very responsive. The other challenge we face with Strikedeck is that new features and releases are not notified and we have to reach out for any updates.
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