Strikedeck Reviews

9 Ratings
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Score 7.6 out of 100

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Reviews (1-4 of 4)

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July 06, 2021
Justin Little | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Usability

9
I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
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July 01, 2021
Maha Sharabinth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Usability

9
The UI is great and usability is not an issue. There are no complex workflows or screen to go through. Once Strikedeck is setup properly by the Admin team, the use of Strikedeck is pretty straightforward for the end user. By setting appropriate values in the customer record the dashboards will get updated to reflect the changes. There is no concern of usability with Strikedeck although it may be lacking some features.
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May 19, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Usability

9
Strikedeck is [an] easy system to use. We did not have to subject the team to detailed training to start using the product. Simple introduction session was good enough. The custom reporting module is something [that] needs some training to get used to but otherwise, the system is intuitive and easy to use.
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May 19, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

9
Strikedeck has very little to be concerned or worried about. The fact that its cloud based is another bonus since everything is moving that direction it seems like. It helps our company deliver on promises we make and ensuring we aren't losing customers to other related companies who do use these software.
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Feature Scorecard Summary

Role-based user permissions (3)
9.0
API (3)
8.0
Integration with Salesforce.com (3)
9.7
Integration with Marketo (1)
10
Integration with Eloqua (1)
9
Product usage (4)
9.0
Help desk / support tickets (3)
8.0
NPS surveys (4)
8.5
Sponsor tracking (2)
9.0
Customer profiles (4)
7.5
Automated workflow (4)
8.5
Internal collaboration (4)
8.0
Customer health scoring (4)
9.2
Customer segmentation (4)
9.0
Customer health trends (4)
8.0
Engagement analytics (4)
7.5
Revenue forecasting (2)
9.0
Dashboards (4)
8.8

What is Strikedeck?

Strikedeck, a Medallia company is a secure SaaS platform that helps the user build and operate an effective, efficient, and scalable customer engagement program. It is a purpose-built Customer Success platform that equips CSMs with the necessary tools to create a customer-centric culture around a product , enabling more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health.

Strikedeck enables Customer Service teams to transform customer communications with out of the box playbooks and workflows for common events in the customer lifecycle. It enables users to segment customers and delivers service that is appropriate to the needs of each segment. The platform enables businesses to measure, manage, and monetize the customer experience they deliver by creating a 360-degree view of the customer by seamlessly weaving together customer data from a multitude of sources – CRM, Marketing Automation, Finance, Billing, Contracts, Support, and Product Usage.

The vendor states that Strikedeck presents the fastest time to value in the industry, and typically deploys in 6-8 weeks. With Strikedeck Fast, a delivery model that allows customers to see first value and data in a live instance in as little as a day, the solution delivers incremental value while simultaneously driving adoption.

Categories:  Customer Success

Strikedeck Features

Customer Data Extraction / Integration Features

Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails

Customer Success Management Features

Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation

CSM Reporting & Analytics Features

Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate

Security Features

Has featureRole-based user permissions

Platform & Infrastructure Features

Has featureAPI
Has featureIntegration with Salesforce.com
Has featureIntegration with Marketo
Has featureIntegration with Eloqua
Additional Features
Has featureOnline help, Support ticket, Customer Journey Analytics & NPS widgets
Has featureCustomizable Dashboards, Customer Lifecycle Visibility
Has featurePolygloth Data Model

Strikedeck Screenshots

Strikedeck Integrations

Strikedeck Competitors

Strikedeck Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Strikedeck Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
80%
Enterprises (> 500 employees)
20%

Strikedeck Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Strikedeck Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:USA
Supported Languages: English

Frequently Asked Questions

What is Strikedeck's best feature?

Reviewers rate Integration with Salesforce.com highest, with a score of 9.7.

Who uses Strikedeck?

The most common users of Strikedeck are from Mid-size Companies and the Computer Software industry.