Sugar Sell (SugarCRM) Reviews

194 Ratings
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Score 7.4 out of 100

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Reviews (1-3 of 3)

Marc Prince | TrustRadius Reviewer
July 22, 2016

Sugar is the sweeter CRM

Score 8 out of 10
Vetted Review
Verified User
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Implementation Rating

9
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Tom Kreiner | TrustRadius Reviewer
June 03, 2013

SugarCRM - Easy, Yet Powerful and Customizable Contact Management Solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

9
The software was very easy to install. You needed to have some basic infrastructure in place to start. For us, we needed to have a working Microsoft IIS web environment and Microsoft SQL Server installed. We added the PHP extensions to IIS through the install executable that is freely available on the web. Once the infrastructure was in place, it was simply a matter of copying the SugarCRM application into place and opening the web site. The application walked you through the install, step by step. You answer some basic questions about your environment, and the installation handled the rest.
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Feature Scorecard Summary

Customer data management / contact management (25)
7.9
Workflow management (22)
7.8
Territory management (19)
7.5
Opportunity management (20)
8.2
Integration with email client (e.g., Outlook or Gmail) (21)
7.2
Contract management (20)
6.8
Quote & order management (18)
7.7
Interaction tracking (23)
7.0
Channel / partner relationship management (18)
7.6
Case management (17)
6.4
Call center management (13)
7.7
Help desk management (12)
7.1
Lead management (17)
8.1
Email marketing (17)
6.7
Task management (20)
7.8
Billing and invoicing management (12)
7.0
Reporting (18)
7.5
Forecasting (19)
8.2
Pipeline visualization (20)
7.5
Customizable reports (21)
8.2
Custom fields (23)
8.4
Custom objects (20)
7.6
Scripting environment (14)
7.7
API for custom integration (20)
7.8
Single sign-on capability (16)
8.7
Role-based user permissions (19)
8.9
Social data (13)
8.8
Social engagement (11)
8.7
Marketing automation (14)
7.8
Compensation management (8)
8.8
Mobile access (15)
7.2

About Sugar Sell (SugarCRM)

Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything.

Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

Sugar Sell (SugarCRM) Integrations

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Sugar Sell (SugarCRM) Technical Details

Operating Systems: Unspecified
Mobile Application:No