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Sugar Sell (SugarCRM) Reviews

194 Ratings
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Score 7.4 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
December 07, 2013

SugarCRM: The Perfect, Customizable Sales Tool

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read this authenticated review

Sugar Sell (SugarCRM) Scorecard Summary

Likelihood to Recommend (194)
7.4
Likelihood to Renew (26)
8.2
Usability (2)
8.3
Availability (1)
10.0
Performance (1)
10.0
Support Rating (10)
6.3
In-Person Training (1)
9.0
Online Training (1)
8.0
Implementation Rating (6)
9.0
Product Scalability (1)
9.0

Feature Scorecard Summary

Customer data management / contact management (25)
7.9
Workflow management (22)
7.8
Territory management (19)
7.5
Opportunity management (20)
8.2
Integration with email client (e.g., Outlook or Gmail) (21)
7.2
Contract management (20)
6.8
Quote & order management (18)
7.7
Interaction tracking (23)
7.0
Channel / partner relationship management (18)
7.6
Case management (17)
6.4
Call center management (13)
7.7
Help desk management (12)
7.1
Lead management (17)
8.1
Email marketing (17)
6.7
Task management (20)
7.8
Billing and invoicing management (12)
7.0
Reporting (18)
7.5
Forecasting (19)
8.2
Pipeline visualization (20)
7.5
Customizable reports (21)
8.2
Custom fields (23)
8.4
Custom objects (20)
7.6
Scripting environment (14)
7.7
API for custom integration (20)
7.8
Single sign-on capability (16)
8.7
Role-based user permissions (19)
8.9
Social data (13)
8.8
Social engagement (11)
8.7
Marketing automation (14)
7.8
Compensation management (8)
8.8
Mobile access (15)
7.2

About Sugar Sell (SugarCRM)

Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything.

Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

Categories:  Contact Management,  Customer Relationship Management (CRM)

Sugar Sell (SugarCRM) Integrations

Sugar Sell (SugarCRM) Competitors

Sugar Sell (SugarCRM) Technical Details

Operating Systems: Unspecified
Mobile Application:No