Sugar Sell (SugarCRM) Reviews

194 Ratings
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Score 7.4 out of 100

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Reviews (1-5 of 5)

Peter Fletcher | TrustRadius Reviewer
May 30, 2018

SugarCRM - 10 out of 10

Score 10 out of 10
Vetted Review
Verified User
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Support Rating

9
Generally excellent, but not perfect. The support team responds quickly and they have a P1 / P2 / P3 ticket classification system. I personally wish that there was a P4 for product enhancement requests, but Sugar does not handle enhancement requests via this channel.

Also, like all support organizations, they have a tendency to close tickets too quickly. If customers do not respond to messages, they automatically close the ticket even if the issue has not been completely resolved.
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Marc Prince | TrustRadius Reviewer
July 22, 2016

Sugar is the sweeter CRM

Score 8 out of 10
Vetted Review
Verified User
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Support Rating

7
When we run into a problem is not the garden variety the SUgar support team sees day to day, so it takes some extra effort on their part. We rarely require a scripted, cookie cutter, answer.
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Tom Kreiner | TrustRadius Reviewer
June 03, 2013

SugarCRM - Easy, Yet Powerful and Customizable Contact Management Solution

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

7
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
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Anonymous | TrustRadius Reviewer
June 04, 2016

Good for reporting, not so great for integration with marketing for small businesses

Score 3 out of 10
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Support Rating

5
With SugarCRM, you really have to do it yourself. Support can give examples of how to do things, but ultimately it's up to you. With such a complex program, be prepared to sink some considerable FTEs into this effort.
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Anonymous | TrustRadius Reviewer
December 07, 2013

SugarCRM: The Perfect, Customizable Sales Tool

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
Our SugarCRM support staff is fantastic and definitely better than any other support staff I've used. They are fantastic and will always give me an idea of how long something will take but will often have the request completed within the day. They're extremely respectful and are always willing to show me how the resolved the issue so I can become even more self-reliant going forward.
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Feature Scorecard Summary

Customer data management / contact management (25)
7.9
Workflow management (22)
7.8
Territory management (19)
7.5
Opportunity management (20)
8.2
Integration with email client (e.g., Outlook or Gmail) (21)
7.2
Contract management (20)
6.8
Quote & order management (18)
7.7
Interaction tracking (23)
7.0
Channel / partner relationship management (18)
7.6
Case management (17)
6.4
Call center management (13)
7.7
Help desk management (12)
7.1
Lead management (17)
8.1
Email marketing (17)
6.7
Task management (20)
7.8
Billing and invoicing management (12)
7.0
Reporting (18)
7.5
Forecasting (19)
8.2
Pipeline visualization (20)
7.5
Customizable reports (21)
8.2
Custom fields (23)
8.4
Custom objects (20)
7.6
Scripting environment (14)
7.7
API for custom integration (20)
7.8
Single sign-on capability (16)
8.7
Role-based user permissions (19)
8.9
Social data (13)
8.8
Social engagement (11)
8.7
Marketing automation (14)
7.8
Compensation management (8)
8.8
Mobile access (15)
7.2

About Sugar Sell (SugarCRM)

Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything.

Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

Sugar Sell (SugarCRM) Integrations

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Sugar Sell (SugarCRM) Technical Details

Operating Systems: Unspecified
Mobile Application:No