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Score 10.0 out of 100


What is SugarSync?

SugarSync is a cloud storage and backup solution designed for small businesses.
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Recent Reviews

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Popular Features

View all 13 features
  • Access control (8)
  • Device sync (8)
  • File search (8)
  • File organization (8)

Video Reviews

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100 GB


per month

250 GB


per month

500 GB


per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $7.50 per month
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Features Scorecard

File Sharing & Management


Cloud Storage Security & Administration


Cloud Storage Platform

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Product Details

What is SugarSync?

SugarSync is a cloud storage and backup solution designed for small businesses.

SugarSync Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SugarSync is a cloud storage and backup solution designed for small businesses.

SugarSync starts at $7.5.

Reviewers rate Audio files and Document collaboration and Access control highest, with a score of 10.

The most common users of SugarSync are from Small Businesses (1-50 employees).
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Reviews and Ratings




(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
October 08, 2021

Best Free Cloud Storage

Score 10 out of 10
Vetted Review
Verified User
Since I started my new workplace, here in my present academic institution in 2015 I have been along with my many colleagues experiencing cloud applications for syncing between different departments. At first, we were only with Dropbox, but we were not satisfying due to its changeability. My institution generally manages many promotions for student admission every year and due to this reason, my institution's department needs to use different combinations of software and hardware. Here, syncing is a very much crucial factor among other departmental devices while hosting a meeting with teachers and guardians as well. As we need to work with the same docs from different parts of the institution, when it comes to SugarSync, I usually overlook memorizing to transfer the file and necessary docs because they exist in any department. It is very terrible being forgotten to download the previous up-to-date necessary info while it is needed. It is also very much tough to collaborate with office colleagues with existing files when anyone is out of the office engaged in personal works. Here, to remove the barrier of communication and to be synchronized with colleagues, SugarSync can contribute an important role, allowing us to stay in our comfort zone keeping all the works in the cloud up-to-date.
  • They’ll give you free storage and you can purchase it for about $5 a month for probably more than enough storage than you’ll ever need.
  • SugarSync is free to try, they give you 5 gigabytes right out of the box and of course, you can add storage by getting your friends to sign up.
  • What happens with SugarSync, you don’t create a new SugarSync folder that’s shared. Instead, you manage and share your existing folders, determine which ones on your devices you want to share, and then enable sharing from that.
  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
Samantha Crawford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
SugarSync automatically backs up all drives, folders or files I select, and it also keeps up to 5 copies or recent changes. It gives me peace of mind when saving anything to my computer.
  • Automatic backup.
  • Speed.
  • Reliability.
  • No cons so far!
SugarSync is great for anyone needing background date cloud backup, it is not good for those with a lot of data to back up as it costs more depending on the amount of storage you have.
Customer service is amazing, they are always fast to respond and very helpful.
Tom Ball | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
We used SugarSync for years - and loved it. We could easily sync multiple folders across our computers - and it all just magically worked... Until it got buggy, we discovered that support was non-existent. Entire folders disappeared. Entire folders suddenly duplicated - giving two copies each of "2,000" files... It was bought out a bit before - I can only wonder if it got turned into a cash cow - with no investment in support/quality. Moving away was not as bad as I expected and we now use OneDrive instead - slightly more complex in that you have personal "private" folders, work "private" folders - and shared folders. The shared files are very well integrated with Microsoft Teams etc.
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
  • Customer support appeared non-existent
  • Product got very buggy - losing / duplicating folders at random
As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
December 07, 2017

My reliable backbone

AnnA Lundgren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
SugarSync saves the day!

Since I started the business in 2011 I have been using software for syncing between units. First I had only Google Drive but it was at that point too unreliable. We create campaigns and websites for Swedish companies and therefore we have to use different hardware and browsers. So I have 2 PCs, one Mac, Android tablet, phone and carry different combinations to my customer meetings.

But I do need the same files! After starting with SugarSync, I have more or less been able to forget about remembering to download "that file" all "those images" because they are always there on any unit! Everybody knows how awful it is to be in a meeting having forgotten to download that old presentation the customer suddenly wants to see. And working at home or when you need a quote on the laptop that is in the office and maybe images that need to be sent during your vacation. Since SugarSync allows you to save everything in the cloud you have access to your file if you have access to the Internet.
  • Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
  • Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
  • Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
SugarSync works wonders for
- people who need to access files from different units
- people that work from different offices, home or on trips
- people that have customer meetings out of office
- Anybody who want a safe cloud based backup

SugarSync might not be needed for
-people who always works at one place from one computer if another backup function is avialable
Richard Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use SugarSync as a personal solution for my business. SugarSync enables me to know my entire documents and desktop folders are always backed up as well as access my data remotely, anytime. The biggest problem it solves for me is remote access. As a small business, we don't have fancy "remote" servers to access our data from anywhere, but SugarSync allows me to access any document, at any time, simply from my phone.
  • Backs up selected folders from your hard drive (i.e. unlike Dropbox you can leave your files where they are - they don't need to be in a specific folder to sync).
  • Allows for easy mobile access; awesome iPhone applications means my files are always just a click away.
  • Runs in the background without me ever noticing.
  • I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
  • On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
SugarSync is best as an individual backup tool and remote access tool. In my opinion, SugarSync is less useful in multi-user scenarios. It is really more of a personal business solution, as opposed to a more organizational solution.
Score 1 out of 10
Vetted Review
Verified User
I have used SugarSync to keep data in sync between my mobile devices and my work laptop.
  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
  • SugarSync has dishonest business practices. They make it extremely difficult for an exiting customer to cancel their account; this leads to yearly charges for unused services (similar to the old ColumbiaHouse practices).
  • The prices for their product is high.
SugarSync is a great technology, but their dishonest business practices and weak marketing inhibited their market development to the product's real potential. Now, it is too late for them; there are many great products on the market at better prices and with greater respect towards their existing or prospective customers. It does not matter how great their product is when there are many competitors doing the same thing but with better prices and providing better services.
Score 5 out of 10
Vetted Review
Verified User
It was being used in the past, but found it can be a challenge to administer. If files got out of sycn we would have to start a process all over again Customers continue to be "confused' by cloud files and local files. This is a general comment for all cloud file sharing sync solutions.
  • Good for 5 or so employees that need to share a small amount of files
  • Keeps files synced
  • collaboration
  • How can we sync more files?
  • Easier interface for end users
  • Decrease resources
tough to use with larger organizations. Seems to work best with small firms.
Alan Matson, CCNA:S, MCP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Currently we use SugarSync to group sync and backup code developed to ensure stability and current development release between the coders. This allows us to seamlessly update code without too many out of sync revisions which is critical for our in house development.
  • Seamless syncing
  • Backup of critical data
  • Easy Colaboration
  • A free version, 30 days is sometimes not long enough to see if it is suited for a project or business.
It is well suited for our needs for collaboration and backups. It would be less suited for someone just looking for online storage for personal use.
Score 6 out of 10
Vetted Review
Verified User
SugarSync is being used as a backup assurance for my company in our post-production department. We use it to back up multi-million dollar project files and select assets daily. My initial thought on SugarSync was for it to be constantly syncing our files without much oversight required. It has not worked out as promised by SugarSync videos.

As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.

The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
  • Great for bulk backups if you do not require syncing.
  • Can give peace of mind if you do not go over your storage quota.
  • Once you go over your storage quota once, it seems that the account will not work properly with syncing.
I believe that SugarSync would work great for any person or business looking to backup a large amount of data without the need to have newer files synced. A big selling point for SugarSync is their desktop app- we do not use it. If you are looking to do backups without management, you will not use that tool often.
Score 1 out of 10
Vetted Review
Verified User
I have used SugarSync as the Sync app. I have suggested that many companies to purchase SugarSync as it was better layered than Dropbox. But SugarSync didn't want to continue with charity accounts so they closed all the free accounts including mine, which contained more than 100gb of data at the time.
  • Sync app
  • Sync with any device, even mobile devices
  • Sync quickly compared to other Sync apps
  • Let free users contine to use it, as they are the ones who spread the word about this app
  • Improve on Windows 8 app
  • Share files simultaneously
I will never ever recommend SugarSync to any of my colleagues or my fellow developers.
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