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SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have …
Starting at $7.50 per month
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What is SugarSync?
SugarSync is a cloud storage and backup solution designed for small businesses.
Recent Reviews
Popular Features
- Access control (8)10.0100%
- Device sync (8)10.0100%
- File search (8)9.090%
- File organization (8)9.090%
Pricing
100 GB
$7.49
Cloud
per month
250 GB
$9.99
Cloud
per month
500 GB
$18.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month
Product Demos
SugarSync Demo
YouTube
SugarSync Mobile Device Management Demo
YouTube
SugarSync Upload demo
YouTube
Features
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Product Details
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- Tech Details
- FAQs
What is SugarSync?
SugarSync Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SugarSync is a cloud storage and backup solution designed for small businesses.
SugarSync starts at $7.5.
Reviewers rate Audio files and Document collaboration and Access control highest, with a score of 10.
The most common users of SugarSync are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have found it particularly useful in managing multiple hardware and browsers, allowing them to access the same files on any device. The ability to save files in the cloud with SugarSync ensures that users always have access to their files as long as they have an internet connection.
For businesses that work with code, SugarSync is commonly used for grouping sync and backup, ensuring stability and current development releases between coders. Additionally, small businesses without remote servers can benefit from SugarSync's remote access feature, enabling them to access important documents from anywhere using their phone.
In the post-production industry, SugarSync serves as a reliable backup assurance for multi-million dollar project files and select assets. However, some users have reported difficulties with daily file syncing, often requiring forced syncing. While some users appreciate the concept of SugarSync and its remote file access functionality, others have encountered mixed success and encountered challenges with customer support.
Although many users have recommended SugarSync to others, there have also been instances where free accounts were closed, resulting in data loss for some users. As a result, some individuals have switched to alternatives like OneDrive, finding it more reliable and better integrated with other Microsoft products.
Academic institutions and departments also utilize SugarSync to sync files across different devices and collaborate with colleagues seamlessly. However, administering the software can sometimes be challenging, requiring a restart of the syncing process if files become out of sync.
Overall, user feedback suggests that while SugarSync offers convenient cloud-based solutions for file management and accessibility, it is important to be aware of potential issues such as daily syncing problems and occasional difficulties with customer support.
Syncing Feature: Users have praised the syncing feature of SugarSync, with several reviewers mentioning that it works perfectly between PC and MAC. They appreciate how easy it is to set up and how it looks consistent on both platforms. This seamless syncing process has allowed users to avoid the need for learning new ways of using the software.
Cloud Syncing: Many users have appreciated the ability to sync their files to the cloud and access them from any device. They find this particularly useful in case of a crisis, as they can quickly log in and send required files to clients from any laptop, Android, or iPhone. The convenience of having their files accessible from anywhere gives them peace of mind.
Stability and Reliability: Reviewers have consistently praised the stability of SugarSync. They mention that it is rare for them not to be able to find a file, attributing any difficulties in locating files mostly to their own mistakes rather than any issues with the software itself. Overall, users find that SugarSync's syncing process works seamlessly and requires minimal attention from them.
Limited customer support: Several users have expressed their dissatisfaction with the lack of customer support provided by SugarSync. They have described it as non-existent and frustrating.
Bugs in the software: Some users have reported experiencing bugs in the SugarSync software. These bugs include issues like losing or duplicating folders randomly, which can cause inconvenience and frustration for users.
Difficult account cancellation process: A number of users have criticized SugarSync for its dishonest business practices, specifically making it difficult for customers to cancel their accounts. Users have mentioned that they faced challenges while trying to cancel their accounts, and some even claimed that they were charged for unused services.
Users of SugarSync have provided several recommendations based on their experiences with the cloud storage service. The three most common recommendations are as follows:
- Consider the cost: While users acknowledge that SugarSync is fast and secure, many find the high cost to be a significant drawback. Some reviewers specifically highlight the difficulty of recommending SugarSync, especially for small companies or individuals with budget constraints. They suggest exploring alternative options that may be more affordable.
- Utilize backup options: Several users recommend using SugarSync for independent file backup and syncing files across multiple devices. However, they caution against relying solely on SugarSync and emphasize the importance of having regular backups in case of any technical issues or data loss.
- Explore simpler alternatives: Another common recommendation is to try other web-based systems for file sharing instead of SugarSync. Some users believe that there are simpler and more user-friendly options available in the market. They suggest considering these alternatives before committing to SugarSync. It is important to note that these recommendations represent the opinions and experiences of individual users and should be considered along with other factors when evaluating SugarSync as a cloud storage solution.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
December 07, 2017
My reliable backbone
SugarSync saves the day!
Since I started the business in 2011 I have been using software for syncing between units. First I had only Google Drive but it was at that point too unreliable. We create campaigns and websites for Swedish companies and therefore we have to use different hardware and browsers. So I have 2 PCs, one Mac, Android tablet, phone and carry different combinations to my customer meetings.
But I do need the same files! After starting with SugarSync, I have more or less been able to forget about remembering to download "that file" all "those images" because they are always there on any unit! Everybody knows how awful it is to be in a meeting having forgotten to download that old presentation the customer suddenly wants to see. And working at home or when you need a quote on the laptop that is in the office and maybe images that need to be sent during your vacation. Since SugarSync allows you to save everything in the cloud you have access to your file if you have access to the Internet.
- Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
- Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
- Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
- Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
88.33333333333334%
8.8
93.33333333333334%
9.3
100%
10.0
- Customer satisfaction and reliability. I have control over all files and can quickly send files or fix things my customer needs.
- Ease of mind. I don't have to worry about backup!
- I have my files! And that is the most important thing in my business
Easier to set up and use and more reliable!
Just much, much better.
Just much, much better.
Yes
WUALA and Google Drive.
They simple didn't sync without problems - and that made it so unreliable that the problem with using different devices became to big.
You want the syncing to be working with out having to check if it has been working.
They simple didn't sync without problems - and that made it so unreliable that the problem with using different devices became to big.
You want the syncing to be working with out having to check if it has been working.
- Product Features
- Product Usability
- Product Reputation
The fact there were positive reviews and not very many support questions.
Today there are more reviews available to analyze and I would probably simply read more comment.