It's being used across the core of our business for the recovery of our data center products. In addition to contracting for subscribed IT platforms and storage, we also have place multiple racks of network and replication gear on SunGard's floor.
In the event of a data center disaster, we would declare with Sungard and move our production processing to their facility.
- Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
- Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
- Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities
- Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
- Limited expertise in Solaris (Sun) regarding their managed services offerings.
- Often times a laborious process to engage someone to do hands/feet work.
Sungard seems to be well-suited for those companies still doing traditional disaster recovery - replicating data (or shipping tapes), building out the servers/mainframe/AS400, restoring data/databases, then loading the applications and testing. We have limited exposure to their cloud offerings.
For the most part, they can also take on or assist in the initial builds of client environments - we used them for building the OS only.
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