Name: Super Receptionist
Author: Knowlarity

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Generative AI

File Sharing

Objectives and Key Results (OKR)

VoIP

Enterprise

Accounting

Online Trading

Payment Orchestration

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Engagement

Employee Performance Management

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Database DevOps

Database Management

Enterprise Backup

Fraud Detection

Hadoop-Related

High Availability Cluster

IT Service Management (ITSM)

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Remote Monitoring and Management

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Cross-Channel Campaign Management

Email Marketing

Local Listing Management

Marketing Automation

Presentation

SMS Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Lead Generation Services

Sales Gamification

Sales

Cloud Access Security Brokers

Video Surveillance

Security

Digital Forensics

Estate Planning

Home Health Care

Insurance Claims Management

Military and Defense

Vertical-Specific

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Users recommend considering other solutions on the market and comparing them before choosing Super Receptionist. They believe it is important to explore alternative options to ensure that Super Receptionist meets their specific needs and requirements.

Many users think Super Receptionist is a great product for taking their business to the next level. They appreciate the features and capabilities offered by Super Receptionist, which help them enhance their business operations and customer experience.

Several users suggest giving Super Receptionist a try, as they believe it is one of the best options available in the market. They find the product reliable and efficient in handling their communication needs, such as call forwarding, virtual assistants, and call analytics.

Additionally, users highlight that Super Receptionist is available in most countries without the need for local address proof. This global accessibility makes it convenient for businesses operating internationally or expanding into new markets.

Furthermore, many users find Super Receptionist to be an easy-to-use product. They appreciate its user-friendly interface and intuitive features that allow them to seamlessly manage their calls and communications without any technical difficulties.

• UI may not be up to par: Many users have noted that the user interface is not intuitive or modern.
• Audio quality and latency issues: Some customers have experienced audio issues such as poor voice quality, static noise, and latency problems when using Super Receptionist.
• Limited customer support: Some customers have expressed dissatisfaction with Super Receptionist's customer support team. Others have had positive experiences, so overall reviewer opinion is mixed.

Super Receptionist is a reliable and cost-effective cloud telephony service that helps businesses grow by providing virtual numbers to manage calls and monitor, track and train agents involved in calling operations. The user interface could be more modern, but it still helps users provide good customer service. The product offers features such as IVR and lead management which are beneficial for customers. Additionally, its affordability allows customers to connect with their clients and staff members in other countries at low rates. 

On the downside, some users have reported difficulty navigating the UI, particularly the logs page, due to lack of intuitive design. In addition, voice quality and latency can sometimes be an issue, although downtime is rare. Overall, Super Receptionist offers great value for money for companies looking for efficient solutions to manage their customer service or calling operations.

Super Receptionist is a cloud telephony service that provides businesses with virtual numbers for call routing. It has features to monitor, track and train agents involved in calling operations, as well as reports and integrations with major CRMs. Customers have had positive experiences with its affordability and ability to connect them with their clients or staff members in other countries at cheaper rates than standard phone lines. The product also offers a host of additional beneficial features such as instant and seamless connectivity, call recording, tracking the number of dials, bulk SMS feature, IVR on the cloud, lead management, and call monitoring.

However, customers have noted some drawbacks that could be improved upon. They report issues with the UI. Additionally, they mention voice quality issues and latency as another area that could use improvement, although downtime is rarely an issue. Finally, the support team also receives criticism from users, although others speak well of customer support. In conclusion, Super Receptionist helps streamline customer support operations while providing good value for money overall; however, it can still benefit from improving certain areas like UI design and audio quality for an optimal user experience.

• Affordable and reliable: Users have praised Super Receptionist for its affordability and reliability. The product helps streamline customer support operations at a good price point, and is rarely ever down. 
• Easy to use: People appreciate how easy it is to set up and integrate with other software products.
• Quality features: Super Receptionist offers various useful features such as IVR, lead management, call monitoring, call recording, tracking dials, and more.

Super Receptionist is a telephony and VoIP software solution from Knowlarity Communications.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

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Knowlarity

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Super Receptionist?