Name: Cisco Hosted Unified Communications Services
Rating: 10 (6 reviews)
Author: Cisco

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Dropshipping

Intellectual Property (IP) Management

Enterprise

Accounting

Expense Management

Financial Research

Online Trading

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

AIOps

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Fraud Detection

IT Alert Management

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

M2M Application Development

Managed Private Cloud

Managed Public Cloud Infrastructure

Mobile Data Security

Network Performance Monitoring

Product Implementation Services

Requirements Management

Sensitive Data Discovery

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Conversion Rate Optimization

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Marketing Attribution

Marketing Automation

Online Reputation Management

Personalization Engines

Product Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales Forecasting

Sales

Cloud Access Security Brokers

Security

Church Management

Digital Forensics

Hospital Management

Hotel Management

Insurance Claims Management

Mental Health

Vertical-Specific

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NetFortris (discontinued)

Discontinued Products

Skype for Business / Lync (discontinued)

GoTo Connect

GoTo (formerly LogMeIn)

RingEX

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Cisco offers hosted unified communications as a service.

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

Cisco Hosted Unified Communications Services

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Likelihood to Recommend

Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 65,225 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

Alcatel-Lucent OmniSwitch

Skype (discontinued)

Collab OneContact CC

Microsoft 365

Technical Consultant

Cisco Hosted Unified Communications Services 2016-09-02 05:40:40

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Contact center

Centralized management

Home

Unified Communications as a Service (UCaaS) Solutions

We are exploring Cisco Hosted Unified Communication Services (HCS) as a product for SMB and corporate clients (starting from 200 extensions), linking Cisco solutions capabilities (offering SIP trunk connections to the SBCs of IP Centrex platforms) with IP Centrex platforms. Cisco HCS solves the issue of having a centralized SIP platform where one can register Cisco phones, and not just the SMB series. The platform is very scalable and can offer a license number variation. The platform can allow for the implementation of Cisco portfolio using a solution with a reduced OPEX/CAPEX.

VoIP best practices
UC and IM
Centralized management and provisioning
Reduced OPEX/CAPEX in the implementation
Security and integration with other UC platforms using SIP (Except Lync)

Integration with contact center plaforms
Integration with other UC platforms
Lower the tennant size and clusters capacity
Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
The licensing is perpetual, the only associated cost with the licenses are SWSS.
Desktop sharing isn't a functionality.
Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

Collab OneContact, Skype for Business, Cisco CallManager and Cisco Contact Center

Cisco Hosted Unified Communications Services

Overview

What is Cisco Hosted Unified Communications Services?