TrustRadius Insights
SupportBee has been widely praised for its ability to help businesses effectively manage customer support requests from multiple channels, …
Overview
What is SupportBee?
SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.
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What is SupportBee?
SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://supportbee.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
Product Details
- About
- Tech Details
What is SupportBee?
SupportBee Video
Introduction to SupportBee
SupportBee Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SupportBee has been widely praised for its ability to help businesses effectively manage customer support requests from multiple channels, such as email, social media, and chat, all in one centralized location. This software provides collaboration tools like internal notes and mentions, allowing teams to work together seamlessly in resolving customer issues. Users have found SupportBee to be an affordable solution that allows them to centralize multiple email accounts and automate ticket assignments based on keywords. Customers appreciate the top-tier customer service that SupportBee offers, as it has been consistently praised for its ease of use and time-saving features like quick email responses using snippets.
One of the key use cases of SupportBee is enabling businesses to document customer requests and issues, providing a historical reference and ensuring timely resolution. The software's ticketing system has helped streamline processes and prevent overwhelm by managing inquiries effectively. Moreover, SupportBee has been utilized to streamline email support in teams and provide a knowledge base for information sharing. Its customizable email addresses, even in the free version, have been a great advantage for businesses using SupportBee. Furthermore, this software has allowed customer service teams to access and manage emails from customers, improving communication and information sharing.
Another notable use case is SupportBee's effectiveness in managing queries, execution scripts, and incident reporting, which has resulted in reduced costs and improved efficiency for businesses. Users have found SupportBee to be reliable and excellent for ticketing systems as well as knowledge base systems. It offers essential features found in other support ticketing apps while providing quick and thorough customer support from the owner itself. Additionally, SupportBee has been effective as a client-facing helpdesk platform for tracking support tickets and integrating with other systems.
Notably, SupportBee addresses various problems such as filtering requests by clients, tracking ticket status, and locating specific changes for troubleshooting purposes. It has helped businesses achieve 100% service level by automatically assigning and tracking tickets and providing audit tools for monitoring and resolving issues. The software is easy to integrate with existing systems and is used across various areas of organizations and by clients to send information. Overall, SupportBee is highly regarded for its wide-ranging utility in managing customer support requests and streamlining support processes for businesses of all sizes.
Easy to use and set up: Users find SupportBee to be user-friendly in terms of both its interface and setup process. Many reviewers have stated that the software is easy to navigate and get started with.
Seamless integration into web apps: The software is praised by users for its ability to seamlessly integrate into existing web applications. This feature makes it convenient for users to incorporate SupportBee into their current systems without any hassle.
Responsive customer support: Many users appreciate the responsiveness of SupportBee's customer support team. They have mentioned that the support staff is helpful in answering questions, providing training, and addressing any issues or concerns that may arise during the usage of the software.
Performance Issues: Some users have reported experiencing occasional performance issues or delays when using SupportBee. These issues can disrupt workflow and impact productivity.
Formatting Challenges in HelpDocs: Users find the formatting in HelpDocs to be challenging, particularly when it comes to creating tables. As a workaround, some users recommend composing the document in a separate word processing program before transferring it to SupportBee.
Lack of Customization Options: Several users have expressed dissatisfaction with the limited customization options in SupportBee. They feel restricted by the inability to code their own layouts for knowledge bases, which hampers their ability to create a tailored support experience.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
January 24, 2020
A solid ticketing system to keep track of all requests related to clients and ensure they're handled
It is being used across the whole organization in various areas. It is also used by clients to send in info to us. It addresses problems such as: filtering requests by the client, filtering requests by the level of client, tracking where a particular ticket is at (is it done or not? when was it done?), it helps locate when a particular change was made to troubleshoot issues, etc.
- Filters requests by client.
- Keep track of how much "traffic" that client is causing.
- UX isn't the cleanest.
- Finding where to actually start typing responses can be confusing for new users.
91.66666666666666%
9.2
30%
3.0
N/A
N/A
- Helps ensure client requests don't go unhandled - invaluable.
- Helps ensure priority clients get priority handled.