Name: Supsis
Author: SoftCand

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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Qualified

Qualified.com

Supsis is a live support and chatbot system developed by Supsis Live Support and Chatbot. According to the vendor, it is designed to enhance customer support and communication for businesses of all sizes, ranging from small startups to large enterprises. The product offers various features including live support, chatbot system, video call, team meeting, WhatsApp integration, Instagram integration, Telegram integration, ready content, automatic translation, visitor tracking, reporting, file transfer, smart triggers, instant notifications, offline messaging, and balloon customization.

**Ready Content Shortcuts**: Supsis provides the feature of Ready Content Shortcuts, allowing live support representatives to assign shortcuts to ready-made content. According to the vendor, this feature helps support representatives provide faster responses and resolve issues more efficiently.

**Automatic Language Translation System**: Supsis includes an automatic language translation feature that enables instant communication with people worldwide. According to the vendor, users can comfortably communicate in their native language without facing language barriers.

**Visitor Tracking**: Supsis offers a visitor tracking feature that allows businesses to monitor their website visitors' activities. According to the vendor, users can track the pages visitors visit, how long they stay, and their areas of interest.

**Reporting System**: Supsis provides a comprehensive reporting system that enables businesses to monitor the performance of their sales and support teams. The system offers detailed information such as representative working hours, call, ticket, and chat reports, performance measurements, and break reports, according to the vendor.

**File and Screen Sharing System**: Supsis enables users to transfer files and share screens during support or sales interactions. Users can easily share documents, images, videos, and any other files, facilitating collaboration and problem-solving, according to the vendor.

**Smart Triggers System**: Supsis includes a smart triggers system that allows users to engage website visitors with attractive triggers. Triggers can be customized based on visitor behavior and specific situations, according to the vendor.

**Instant Notice System**: Supsis provides instant notifications to keep users informed about important customer requests and chat messages. Users can receive notifications via mobile, browser, voice, and Supsis notifications, according to the vendor.

**Offline Messaging System**: Supsis offers an offline messaging system where customers can leave messages when support representatives are not available. Users can receive notifications and emails about offline requests (tickets), according to the vendor.

**Balloon Customization**: Supsis allows businesses to customize the chat bubble to match their branding and design preferences. Businesses can choose the color, size, and style of the chat bubble to create a cohesive and visually appealing customer support experience, according to the vendor.

Starter

Team

Busniess

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Professional

Premium

Supsis

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

SoftCand

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Overview

What is Supsis?