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Surfly offers a range of features that help businesses solve various problems. One of the biggest advantages of this product is its …
Overview
What is Surfly?
Surfly, from the company of the same name in Amsterdam, is software to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences to achieve customer satisfaction.
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What is Surfly?
Surfly, from the company of the same name in Amsterdam, is software to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences to achieve customer satisfaction.
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- Premium Consulting/Integration Services
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Product Demos
Surfly integration for NICE inContact CXone
YouTube
Product Details
- About
- Tech Details
What is Surfly?
Surfly Video
This is the first video in our new short video series called “It Takes Two,” featuring our very own Founder and CEO, Nicholas Piël, discussing how to turn any web application into a collaborative workspace. These videos will be two minutes long (ok, maybe 2 1/2 minutes someti...
Show More Surfly Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Surfly offers a range of features that help businesses solve various problems. One of the biggest advantages of this product is its co-browsing feature, which allows companies to provide remote support and instruction to clients without requiring them to use third-party meeting software. This has resulted in improved customer experience and enhanced engagement, leading to increased customer loyalty and retention. Surfly's personalization capabilities have also been praised by customers as it has helped them to offer better service, especially in the banking sector.
Moreover, Surfly has proven beneficial for companies looking to enhance their sales success. The tool includes a video call feature, which enables remote sales and provides product support with visualization, making it easier to guide customers through complex web journeys and complete complex application forms. This has resulted in increased customer satisfaction, leading to higher customer lifetime value and better client retention. In addition, the product's integration capabilities have allowed for easy implementation into existing platforms, reducing development time and cost for companies looking to streamline business operations.
User-friendly interface: Reviewers unanimously praise the platform's user-friendly interface, with many users stating it is easy to navigate and get started with. The intuitive design allows for seamless co-browsing and collaboration, making it a powerful tool for remote work.
Efficient collaboration: Multiple reviewers appreciate Surfly's ability to facilitate efficient collaboration among team members, allowing them to review designs and provide feedback in real-time. This feature saves time and streamlines workflow, making it an ideal solution for customer experience.
Seamless implementation: Many users highlight Surfly's ease of implementation as a key benefit. The dedicated support offered by the Surfly team ensures that deployment is hassle-free without requiring any special configurations or installations.
Connectivity Issues: Some users have experienced connectivity issues and session timeouts, particularly when using the web-based session management platform. Several reviewers have reported this issue, which can pose a challenge for remote teams collaborating in real-time.
API Documentation Difficulties: Some users find the API documentation difficult to navigate and have had to open tickets with support. A few reviewers stated that Surfly could improve its online resources to help developers better understand how to integrate it into their workflow.
Limited Branding Options: Some users would like Surfly to offer more branding and personalization options. A few reviewers mentioned that while they appreciate the white label option, customization is somewhat limited and they would like additional ways to make the tool feel more integrated with their brand.
Users have recommended Surfly for its versatility in various use cases such as onboarding clients, addressing customer queries, advising clients on product features, engaging clients at claims stage, and resolving queries on loans and transactional accounts.
One common recommendation is to try out Surfly due to its ease of use and quick setup. Users find it convenient and time-saving.
Another frequent recommendation is the effectiveness of Surfly as a co-browsing tool. Users believe that it outperforms other products in terms of time, work efficiency, and customer satisfaction, particularly in the COVID-19 era.
Overall, users encourage the use of Surfly for its versatility, ease of use, and effectiveness in co-browsing tasks.