Name: Surpass
Author: Surpass Software

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

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### Cloud-Based Solutions
Users have expressed mixed opinions about Surpass's cloud-based solutions. While some appreciate the ease of access and the ability to make changes promptly, others have raised concerns about the speed and efficiency of the cloud-based version. The availability of local installation options has been a significant selling point for some users who prefer not to rely solely on cloud-based SaaS solutions. Despite the challenges faced during setup without the cloud package, the dedicated customer support team has been instrumental in guiding users through the process.

### Integration and Customization
Users generally appreciate Surpass's robust customization features and user-friendly interface. However, there seems to be a mixed sentiment regarding the software's integration capabilities with existing business processes. While some users find the ability to customize modules beneficial for their community, others express concerns about the limited customization options and the software's compatibility with their specific business workflows. It appears that the level of integration and customization offered by Surpass may vary depending on individual user needs and expectations.

### Library Management
Users unanimously praise Surpass for its exceptional library management capabilities. Reviewers consistently highlight the software's ease of use, intuitive interface, and wide range of customizable features that cater to diverse business needs. The advanced security measures, automated reporting, and customer relationship management tools are lauded for enhancing library operations efficiently. Surpass's library management functionality is deemed a strong asset by users, with many expressing satisfaction with the software's ability to streamline cataloging processes and improve overall library organization.

### Cataloging and Inventory
Users appreciate Surpass's cataloging and inventory capabilities, particularly its ease of use in managing book check-ins and check-outs, barcoding new items, and generating reports. However, some users have expressed concerns about the system's speed when checking in multiple items and the lack of efficient follow-up support from the help desk. Despite these minor drawbacks, the ability to import MARC records and the option for local installation have been highlighted as significant advantages by users with extensive library collections.

Surpass has been widely praised by users for its user-friendly interface and ease of use, making it an ideal solution for retirement villages and libraries. The software effectively helps librarians manage book checkouts, returns, and barcoding new books, streamlining library operations and reducing manual effort. The availability of various reports in Surpass allows librarians to track book management and generate insights, enabling data-driven decision-making. Additionally, Surpass has been instrumental in creating and managing online tests and assessments, saving valuable time and effort in designing and deploying them. The detailed analytics provided by Surpass have proven invaluable in measuring the effectiveness of training and assessment programs, informing strategies, and driving improvement. Users have also lauded the ability of Surpass to easily create and manage multiple versions of tests and assessments, facilitating content adjustments based on feedback. Overall, Surpass solves several key business problems such as efficient book management, streamlined assessment creation, and insightful analytics for performance evaluation.

Superb Support: Many users have praised Surpass for its superb support, with reviewers mentioning the online and live chat help as critical for any database. The excellent guidance and support provided by the technical staff during installation and deployment was also highlighted by one reviewer in their role as a Technology Coordinator.

Seamless Integration: Reviewers have commended Surpass for its seamless integration with existing business processes, stating that it does not require additional training or complicated setup instructions. This feature has been appreciated by multiple users who found it easy to transfer the Surpass system during upgrades or recover their library after computer failures.

Customizability and User-Friendliness: Users have described Surpass as extremely customizable and user-friendly. They find the software easy to use and intuitive, offering a wide range of easily customizable features that can be adapted to meet the needs of any business. The comprehensive suite of customer relationship management tools, along with the availability of various reports and customized report creation options, further enhance the user experience.

Lack of customization options: Some users have expressed frustration with the limited customization options in Surpass, which has hindered their ability to personalize their experience according to their specific needs and preferences.

Difficulty integrating with existing processes: Several reviewers have mentioned that Surpass may not integrate well with their current business processes. This can create challenges and make it difficult for them to seamlessly incorporate the software into their workflow.

High cost: The cost of Surpass software has been a concern for some users. They have found it to be quite expensive, making it less feasible for businesses operating on a tight budget or smaller organizations with limited financial resources.

Surpass Software headquartered in Calhoun offers the Surpass suite of hosted library management solution, available for smaller or larger libraries, and churches.

Surpass

Library Management

Surpass is a market-leading professional end-to-end assessment platform used for the authoring, banking, administration, delivery, scoring, and reporting of computer and paper-based tests.


Learn more about their solutions at: https://surpass.com/

Beyond Multiple Choice: Improving Assessment with Surpass (Lightning Demo)

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Surpass Software

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What is Surpass?