TrustRadius Insights
Surpass has been widely praised by users for its user-friendly interface and ease of use, making it an ideal solution for retirement …
Overview
What is Surpass?
Surpass Software headquartered in Calhoun offers the Surpass suite of hosted library management solution, available for smaller or larger libraries, and churches.
Recent Reviews
Leaving a review helps other professionals like you evaluate Library Management Systems
Be the first one in your network to review Surpass, and make your voice heard!
Get StartedProduct Demos
The demo to surpass Metal Gear...
YouTube
Beyond Multiple Choice: Improving Assessment with Surpass (Lightning Demo)
YouTube
Product Details
- About
- Tech Details
What is Surpass?
Surpass Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Surpass has been widely praised by users for its user-friendly interface and ease of use, making it an ideal solution for retirement villages and libraries. The software effectively helps librarians manage book checkouts, returns, and barcoding new books, streamlining library operations and reducing manual effort. The availability of various reports in Surpass allows librarians to track book management and generate insights, enabling data-driven decision-making. Additionally, Surpass has been instrumental in creating and managing online tests and assessments, saving valuable time and effort in designing and deploying them. The detailed analytics provided by Surpass have proven invaluable in measuring the effectiveness of training and assessment programs, informing strategies, and driving improvement. Users have also lauded the ability of Surpass to easily create and manage multiple versions of tests and assessments, facilitating content adjustments based on feedback. Overall, Surpass solves several key business problems such as efficient book management, streamlined assessment creation, and insightful analytics for performance evaluation.
Superb Support: Many users have praised Surpass for its superb support, with reviewers mentioning the online and live chat help as critical for any database. The excellent guidance and support provided by the technical staff during installation and deployment was also highlighted by one reviewer in their role as a Technology Coordinator.
Seamless Integration: Reviewers have commended Surpass for its seamless integration with existing business processes, stating that it does not require additional training or complicated setup instructions. This feature has been appreciated by multiple users who found it easy to transfer the Surpass system during upgrades or recover their library after computer failures.
Customizability and User-Friendliness: Users have described Surpass as extremely customizable and user-friendly. They find the software easy to use and intuitive, offering a wide range of easily customizable features that can be adapted to meet the needs of any business. The comprehensive suite of customer relationship management tools, along with the availability of various reports and customized report creation options, further enhance the user experience.
Lack of customization options: Some users have expressed frustration with the limited customization options in Surpass, which has hindered their ability to personalize their experience according to their specific needs and preferences.
Difficulty integrating with existing processes: Several reviewers have mentioned that Surpass may not integrate well with their current business processes. This can create challenges and make it difficult for them to seamlessly incorporate the software into their workflow.
High cost: The cost of Surpass software has been a concern for some users. They have found it to be quite expensive, making it less feasible for businesses operating on a tight budget or smaller organizations with limited financial resources.