Name: Survey Rocket for SugarCRM
Rating: 7 (3 reviews)
Author: AppJetty (formerly Biztech Store)

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

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### Data Collection and Analysis
Users appreciate Survey Rocket for SugarCRM's streamlined approach to data collection and analysis, noting its efficiency in gathering insights from employees and customers. The platform's user-friendly presentation of data through reporting, graphs, and charts has been particularly well-received. However, some users have expressed concerns about the platform's limited features in comparison to other CRM products, specifically in terms of merging duplicate entries and potential data loss during information transfer.

### CRM Integration and Enhancement
Users appreciate Survey Rocket for SugarCRM's ability to enhance customer relationship management and marketing automation processes. The platform's integration and enhancement features have streamlined tasks, saved time, and improved overall efficiency in handling survey data. While some users suggest room for improvement to cater to larger business volumes, the general sentiment leans towards positive experiences with the CRM integration and enhancement capabilities of Survey Rocket for SugarCRM.

### Campaign Management
Users generally praise Survey Rocket for SugarCRM's robust campaign management capabilities. While some users appreciate the ease of configuring and triggering campaigns, others highlight the platform's ability to automate complex processes, ultimately saving time and increasing profitability. However, there are mixed opinions regarding the platform's performance compared to other alternatives, with some users mentioning challenges following a rebranding effort that impacted the customer base.

### Marketing and Customer Engagement
Users generally appreciate Survey Rocket for SugarCRM's effectiveness in streamlining survey processes and improving customer feedback mechanisms. The platform's ability to collect and present data in a user-friendly manner has been highlighted as a significant advantage, enabling businesses to gain valuable insights for enhancing marketing strategies and customer engagement initiatives. While some users have noted the platform's positive impact on their marketing automation efforts, others have expressed concerns about its performance in certain areas of customer relationship management. Despite mixed opinions, Survey Rocket for SugarCRM appears to offer valuable tools for optimizing marketing campaigns and fostering stronger connections with customers.

Users highly recommend giving Survey Rocket a try for creating, sending, or scheduling surveys. They suggest utilizing it for building custom survey templates or campaigns to cater to specific business needs. In addition, users have found Survey Rocket to be excellent in tracking sales stages and providing a high level of customization for dashboards, allowing businesses to tailor the system according to their unique requirements. Its configurability and ease of use make it a recommended choice for organizations of all sizes. Furthermore, users appreciate Survey Rocket's compatibility with Rest API, making it seamless to update and maintain.

Survey Rocket for SugarCRM has proven to be an effective tool for businesses to collect feedback and data from customers, improving overall customer experience. With the ability to customize survey templates, users can create surveys that align with their business goals and engage their target audience.

One of the key benefits of Survey Rocket is its user-friendly interface and integration with SugarCRM. Users can easily create polls and email templates, generate survey status reports, and automate difficult processes, saving time and effort. Additionally, Survey Rocket's automatic campaigns allow businesses to reach a diverse customer base while presenting a unified brand message.

Survey Rocket has also been successful in increasing participation in meetings and events from customers. Clients have found it easy to use, resulting in high participation rates. Moreover, the collected data helps businesses identify customer issues through internal apps, allowing companies to improve their products or services based on customer feedback.

Overall, Survey Rocket for SugarCRM has solved many business problems related to collecting feedback and data from customers effectively. Its user-friendly design and automation features simplify complex processes, making it a valuable tool for businesses looking to improve their customer experience.

User-friendly Interface: The interface of Survey Rocket for SugarCRM has been praised by many users as being user-friendly and intuitive, making it easy to configure and trigger campaigns. Several reviewers have appreciated the straightforward design that allows them to navigate the software with ease.

Customizable Templates: A large number of choices in templates provided by Survey Rocket for SugarCRM has been positively received by several users. They have found these options helpful in customizing and personalizing surveys according to their needs. 

Efficient Automation Features: Many reviewers have expressed satisfaction with the scheduling and automation features offered by Survey Rocket for SugarCRM. These features help save time and increase efficiency, allowing users to concentrate on other essential tasks while ensuring seamless operations within the platform.

Limited Features: Some users have pointed out that the software lacks some essential features, such as complex logic and routing for surveys. They also mentioned that the software is expensive for the given amount of features, which may not provide a good value for price.

Difficult User Interface: Several reviewers found Survey Rocket's user interface to be complex and not very intuitive in most situations. They suggested that the software could be improved by making it more user-friendly.

Manual Processes: According to some reviewers, Survey Rocket lacked automation, and all processes had to be done manually. This made working with the software time-consuming and challenging at times.

AppJetty's Survey Rocket for SugarCRM is a plugin built to create customized customer survey templates to generate customer feedback.

123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and can be fully customized to match business or individual needs.

Basic

Gold

Platinum

Diamond

Enterpise

Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

Free

Essentials

Standard

Premium

Intuit Mailchimp

Survey Rocket for SugarCRM

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

AppJetty (formerly Biztech Store)

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Survey Rocket for SugarCRM

Overview

What is Survey Rocket for SugarCRM?