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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.4
Avg 7.9

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.8
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.6
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.6

Survey Distribution

Features related to the distribution of surveys.

9.8
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Standard reports highest, with a score of 9.9.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1069)

Reviews

(1-25 of 103)

Best Survey Tool

Rating: 9 out of 10
September 01, 2023
MA
Vetted Review
Verified User
SurveyMonkey
2 years of experience
When creating surveys, it's very userfriendly where you can copy from any where and paste it to edit on it, also sharing the survey is very easy, where you can create multiple links if you are targeting group of people where you need to divide your responses

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Vetted Review
Verified User
SurveyMonkey
2 years of experience
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.

Only 2 devices per account?!

Rating: 2 out of 10
July 09, 2022
KH
Vetted Review
Verified User
SurveyMonkey
1 year of experience
It's fine for people who have one office and a very limited number of devices. We have several office and classroom locations, as well as event venues. With our former survey provider, I could login from any device at any of our locations. No issue. I didn't have to lug a laptop around unless it was an event. SurveyMonkey is already VERY expensive compared to our previous survey provider. Now I've learned that with the standard account, you can only login from 2 devices without paying even more for an upgrade. (Even though you are verifying the account via email every time.) I have a tablet and laptop at home, a desktop at two different offices in the state, plus my phone, plus the laptop in our classroom. I can no longer shoot out surveys on the fly as classes are graduating out. It's now something that I have to do from the office, which is a hassle. I wish I knew this before spending many hours designing our survey in SurveyMonkey. We have logins for countless services like this one and we've never had this issue.

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
BL
Vetted Review
Verified User
SurveyMonkey
4 years of experience
SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.

Utterly Pointless Product

Rating: 1 out of 10
February 23, 2022
Vetted Review
Verified User
SurveyMonkey
1 year of experience
SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
SA
Vetted Review
Verified User
SurveyMonkey
10 years of experience
[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.

And the SurveyMonkey says........

Rating: 8 out of 10
September 05, 2021
CP
Vetted Review
Verified User
SurveyMonkey
5 years of experience
We had a very good experience with our employee engagement. We also have good ease of use with any training feedback. It was a bit of a challenge on the data analysis with customers.

Survey Monkey is a great way to have consistent feedback from diverse populations

Rating: 10 out of 10
August 23, 2021
Vetted Review
Verified User
SurveyMonkey
2 years of experience
This software is very well suited for situations where a group of individuals is being asked about their work experience, meeting, professional development, training, etc.. in any way while it is desired by the admin to alter the way content is delivered for better results to educators, etc…
This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.

Survey Monkey, Fast, Simple, Convenient

Rating: 9 out of 10
August 03, 2021
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Frankly, just based on the name alone I dislike using Survey Monkey for use with our external clients. Qualtrics seem better suited and more professional for those situations. Survey Monkey works really well for creating quick surveys that you want responses for over a short period of time that doesn't require a lot of analysis and follow-up with non-participants. I don't like that Survey Monkey advertises for themselves at the end of every survey so that is another reason I do not like them for higher stakes used. If you just want to aggregate opinion and take a temperature check on something Survey Monkey is a great way to do that.

Super Easy Survey Creation

Rating: 9 out of 10
July 29, 2021
AH
Vetted Review
Verified User
SurveyMonkey
10 years of experience
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.

SurveyMonkey, easy and fun enough for a monkey.

Rating: 10 out of 10
July 06, 2021
SB
Vetted Review
Verified User
SurveyMonkey
3 years of experience
SurveyMonkey is great to get quick and also detailed feedback based on recent customer interactions. A strong feature is the ability to incorporate surveys into email followup campaigns. Consumers tend to recognize this is easy and worthwhile for them to complete.
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
CD
Vetted Review
Verified User
SurveyMonkey
2 years of experience
SurveyMonkey is perfect when we want to ensure that employees can provide honest confidential feedback; when we've used other free providers in the past, they do not always feel confident that their identities are being withheld. SurveyMonkey is also perfect for when you want to be provided with graphics about the data you've received, this saves you time from having to do so manually. I cannot think of a time when it's not appropriate to use SurveyMonkey.

SurveyMonkey is Worth Trying

Rating: 10 out of 10
June 18, 2021
Vetted Review
Verified User
SurveyMonkey
5 years of experience
The surveys can be completely anonymous, which means your results will not be hindered by a user who is afraid of retaliation. The design and logic features make it simple to create and adjust the survey. This is the easiest tool of its kind that I have used, and it certainly beats trying to build my own in HTML.

SurveyMonkey - simple and user-friendly

Rating: 7 out of 10
June 14, 2021
Vetted Review
Verified User
SurveyMonkey
2 years of experience
SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.

SurveyMonkey Review

Rating: 1 out of 10
June 11, 2021
CF
Vetted Review
Verified User
SurveyMonkey
5 years of experience
Survey monkey is great. However, they cost me $900 for something I didn't need. It was my error, but they didn't make any allowance or accommodation. [I believe] they were heartless and rude.

Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!

Rating: 9 out of 10
May 18, 2021
TC
Vetted Review
Verified User
SurveyMonkey
8 years of experience
We have been able to utilize SurveyMonkey in a variety of ways for our hospital. We conducted internal staff polling and 360 reviews. We also utilized it for larger projects by sending out surveys to a large list of clients. I have used SurveyMonkey in both large and small organizations and it seems to fit well. The price point is great too, there is a lot of options in the free version and for a small fee small businesses have the same capabilities as larger organizations.

Better options out there

Rating: 5 out of 10
May 13, 2021
Vetted Review
Verified User
SurveyMonkey
7 years of experience
I think there are better options out there. If you're in the process of looking for survey tools, you should look into a variety of SurveyMonkey's competitors before making a decision on what to buy.

Beautiful and modern survey forms

Rating: 10 out of 10
May 13, 2021
VC
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Easy to use [SurveyMonkey] the first time. If you do not have extensive technical knowledge, but at the same time want to create a beautiful survey in just a few hours, then SurveyMonkey suits you like no other. When creating surveys in SurveyMonkey, keep in mind that browsers without enabled javascript will not display what you wanted.

Don't search for an alternative; SurveyMonkey is the gold standard for a reason

Rating: 9 out of 10
May 12, 2021
Vetted Review
Verified User
SurveyMonkey
9 years of experience
SurveyMonkey is a high-value, cost-effective solution when you need to generate more basic levels of research that can be used for a wide variety of applications across the organization. If I can avoid the cost, aggravation and time it takes to engage a third-party research firm and use a tool like SurveyMonkey to generate what I need, I will do so.

Easy data collection and data review!

Rating: 10 out of 10
May 12, 2021
Vetted Review
Verified User
SurveyMonkey
4 years of experience
SurveyMonkey is a great tool to collect data in a variety of scenarios. It can be used internally as a tool for employee engagement and feedback. It is also great for quality assurance with past and present clients. It's ease of access, and extensive options for building surveys make it a tool worth utilizing.

Global leader in online survey projects

Rating: 9 out of 10
April 29, 2021
DT
Vetted Review
Verified User
SurveyMonkey
2 years of experience
SurveyMonkey is appropriate for creating online surveys from scratch and even while on the go that are used to access a huge number of respondents who provide answers that are needed to make critical decisions. There is an option of using a URL that can be linked to the company website, Facebook account, emails and more.

A must-have tool for research

Rating: 8 out of 10
April 28, 2021
VA
Vetted Review
Verified User
SurveyMonkey
5 years of experience
Highly recommended for research, questionnaires, customer satisfaction, employee's opinion, discovering trends, etc. Because it is a specific software for research and data collection, anything that is related to it does very well.

SurveyMonkey excellent for staff feedback

Rating: 10 out of 10
April 16, 2021
JE
Vetted Review
Verified User
SurveyMonkey
12 years of experience
Very good for self service. Very easy to learn and set up quick surveys. Free trial is helpful to get started. Its pretty easy to change colors and fonts so you can get the look you want. I would say its less appropriate for complex surveys the tools and analytics are less robust I would use Qualtrics for a bigger N size.

SurveyMonkey takes the cake

Rating: 8 out of 10
April 14, 2021
Vetted Review
Verified User
SurveyMonkey
13 years of experience
SurveyMonkey is a tool that offers any novice almost 200 survey templates. The user is able to view each one and see which one is most appropriate for their intended use. Their surveys are presented very well and are very well thought out, which maximizes the audience response quantity and quality.
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