SurveyMonkey

SurveyMonkey

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Top Rated
SurveyMonkey

Overview

Reviews

Easy to use SurveyMonkey

10
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions …

SurveyMonkey Review

1
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …

Can't Go Wrong!

4
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. …

SurveyMonkey - simple and user-friendly

7
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect …
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SurveyMonkey is Worth Trying

10
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
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Better options out there

5
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. …
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Easy data collection and data review!

10
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and …
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Popular Features

View all 16 features

Multiple question types (72)

8.5
85%

Response tracking (71)

8.3
83%

Survey templates (70)

8.1
81%

Standard reports (71)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

7.6
76%

Survey Content

8.1
81%

Survey Logic

8.1
81%

Survey Reporting & Analytics

8.0
80%

Survey Administration & Security

8.2
82%

Survey Distribution

7.7
77%

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Alternatives

View all alternatives

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.5.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-size Companies and the Computer Software industry.

Reviews

(1-25 of 101)
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Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.
Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey makes it easy to create simple surveys, quizzes, and polls to collect data from customers as well as employees. SurveyMonkey would be best geared towards smaller, independent, and non-profit organizations in need of basic data collection and research creation
Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Frankly, just based on the name alone I dislike using Survey Monkey for use with our external clients. Qualtrics seem better suited and more professional for those situations. Survey Monkey works really well for creating quick surveys that you want responses for over a short period of time that doesn't require a lot of analysis and follow-up with non-participants. I don't like that Survey Monkey advertises for themselves at the end of every survey so that is another reason I do not like them for higher stakes used. If you just want to aggregate opinion and take a temperature check on something Survey Monkey is a great way to do that.
Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is perfect when we want to ensure that employees can provide honest confidential feedback; when we've used other free providers in the past, they do not always feel confident that their identities are being withheld. SurveyMonkey is also perfect for when you want to be provided with graphics about the data you've received, this saves you time from having to do so manually. I cannot think of a time when it's not appropriate to use SurveyMonkey.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been able to utilize SurveyMonkey in a variety of ways for our hospital. We conducted internal staff polling and 360 reviews. We also utilized it for larger projects by sending out surveys to a large list of clients. I have used SurveyMonkey in both large and small organizations and it seems to fit well. The price point is great too, there is a lot of options in the free version and for a small fee small businesses have the same capabilities as larger organizations.
Ira Bornstein, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is ideal for a true metrics based assessment. Often feedback is measured by who states their case the loudest or most frequently - survey monkey provides an easy interface in a quick solution to generate actionable insight from customers, potential clients, and employees. The data can be managed within survey monkey, or it can be exported for more comprehensive analysis
Betsy Scruggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think [SurveryMonkey] can be suited for a large number of things such as if you are a student and need people to take surveys for classes. It can be suited for company’s to send engagement surveys out to their employees about morale or an important project they need feedback on. SurveyMonkey can be used for a wide set of needs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey provides really simple tools to build, deploy, and interpret any kind of survey. It even provides suggestions and analyzes questions posed in your surveys to make sure it fits your strategy and goal towards interpreting results. It offers a wide variety of business categories to choose from in order to develop specific, well-targeted surveys for the appropriate audience. It's a complete, turn-key, solution for building and managing surveys and obtaining the feedback you need.
Amanda Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've used it for gathering data to find the best meeting time for employees. It's very simple to use, you just have to get everyone it's sent to to participate. It's nice after you have received the responses to be able to view the data. It was always nice and clear and easy for me to see which was the time that was most desired for meetings. While I mostly used it for that scenario, it really could be used very broadly as you can make any kind of survey you'd like.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Overall, SurveyMonkey is best for data analysis collection. In all honesty, this is all I have ever used the software for. I have not had a chance to explore it and see if there are other ways. Based on my experience, I think that the software isn't necessarily appropriate for anything other than the concept of data analysis. This isn't necessarily a bad thing, though!
Shawn Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is great to get quick and also detailed feedback based on recent customer interactions. A strong feature is the ability to incorporate surveys into email followup campaigns. Consumers tend to recognize this is easy and worthwhile for them to complete.
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Easy to use [SurveyMonkey] the first time. If you do not have extensive technical knowledge, but at the same time want to create a beautiful survey in just a few hours, then SurveyMonkey suits you like no other. When creating surveys in SurveyMonkey, keep in mind that browsers without enabled javascript will not display what you wanted.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is appropriate for creating online surveys from scratch and even while on the go that are used to access a huge number of respondents who provide answers that are needed to make critical decisions. There is an option of using a URL that can be linked to the company website, Facebook account, emails and more.
Jason Emery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Very good for self service. Very easy to learn and set up quick surveys. Free trial is helpful to get started. Its pretty easy to change colors and fonts so you can get the look you want. I would say its less appropriate for complex surveys the tools and analytics are less robust I would use Qualtrics for a bigger N size.
Mitchell Terpstra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you reach the stage in the decision-making process where you have a number of possible right answers before you, SurveyMonkey is well-suited to collecting data that'll help you make a more informed decision. For example, my agency will use SurveyMonkey to send out possible packaging-and-label designs for a forthcoming product to an audience of our client's most loyal customers, and thereby find out which packaging concepts are the most likely to hit home with our target audience.
April 07, 2021

Can't Go Wrong!

Kelsie Hamilton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
If you are constantly issuing surveys, and you do more in-depth analyses of those results, SurveyMonkey might be better for you. Especially because a paid membership has more functionalities. If you're just issuing a handful of surveys a year, you might suggest you go with either SurveyMonkey's free option or Google Forms.
Score 7 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is a high-value, cost-effective solution when you need to generate more basic levels of research that can be used for a wide variety of applications across the organization. If I can avoid the cost, aggravation and time it takes to engage a third-party research firm and use a tool like SurveyMonkey to generate what I need, I will do so.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The surveys can be completely anonymous, which means your results will not be hindered by a user who is afraid of retaliation. The design and logic features make it simple to create and adjust the survey. This is the easiest tool of its kind that I have used, and it certainly beats trying to build my own in HTML.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is a great tool to collect data in a variety of scenarios. It can be used internally as a tool for employee engagement and feedback. It is also great for quality assurance with past and present clients. It's ease of access, and extensive options for building surveys make it a tool worth utilizing.