SurveyMonkey

SurveyMonkey Reviews

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Ratings and Reviews
(1-25 of 27)

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Jeannette Saquet | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It really depends upon client needs and we've not had many requests for surveys that would fit SurveyMonkey use in the past year or two. If we get a request, we may look at newer alternatives on the market to see if there's something better but are comfortable with going back to SurveyMonkey. At the moment, most of our clients have more complicated studies and sample requirements so we tend to use companies with panels and let them do the questionnaire programming and data compilation rather than doing it in-house.
Ben Donkor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Dave Guo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

We have used it for many years and we have lots of surveys with SurveyMonkey. It would be difficult to migrate to a different platform;

We also have many internal users with experience of developing surveys or using reports on SurveyMonkey, and they won't like to change.


Megan Abbott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Rachel Berry | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I think there's plenty of room for competition in this area, and after our recent disappointment with the prize feature, I might give SurveyGizmo a try. UPDATE: Other departments in our organization are using SurveyGizmo - so far, they have been satisfied with it.
Eric Ely | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Renewing SurveyMonkey is a no-brainer, especially if you are in the field of any sort of communication. Running a business effectively means you need to make sure that everyone is satisfied, from the customer to the employees who make the company GO. Renewing also makes it easier that you can do it right there on the website, and you are notified well in advance that the subscription is coming due.
Kelly Rates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is not me personally who has paid for SurveyMonkey, it is my clients that set up the account. But from my experience, I believe they renew it because it is a great tool to have at the ready. If I had to purchase, I would most likely renew as long as I still needed the product for work.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been renewing and will continue to renew our Survey Monkey account. I use it for all of our Marketing needs, and the rest of the firm is now aware of it's capabilities and people
very often come to me and want a survey done. Aforementioned, I believe our ROI is very high and it is an inexpensive product.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We will continue to renew SurveyMonkey as it's an excellent tool for collecting customer data. The user interface is intuitive and we can share the log in information with virtually anyone in the company and they can easily create and analyze surveys for their department needs. SurveyMonkey is just a great fit for our organization.
March 07, 2014

Love this product!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Ease of use, Low cost for ROI, Ability to export and analyze the data, text analysis for free response questions. Our organization's use of SurveyMonkey has been extremely helpful in a variety of situations and a variety of departments. We use it both for internal (associate feedback) and external purposes (mining for consumer data outside of the business). Super helpful tool to gather hard, quantitative data as well as qualitative.

SurveyMonkey Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (3)
79%
7.9
Survey templates (70)
84%
8.4
Themes (62)
76%
7.6
Custom logo/branding (61)
78%
7.8
Survey Content (3)
83%
8.3
Changes to live survey (56)
85%
8.5
Question design help (66)
77%
7.7
Multiple question types (72)
88%
8.8
Survey Logic (1)
84%
8.4
Survey logic flexibility (66)
84%
8.4
Survey Reporting & Analytics (5)
83%
8.3
Response tracking (71)
86%
8.6
Data export (69)
86%
8.6
Standard reports (71)
83%
8.3
Custom reports (59)
82%
8.2
Analytics (60)
81%
8.1
Survey Administration & Security (2)
85%
8.5
Access controls (61)
87%
8.7
Compliance (53)
84%
8.4
Survey Distribution (2)
80%
8.0
Vendor-offered crowdsourcing (29)
80%
8.0
Respondent restrictions (40)
80%
8.0

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Business Plan - Team Advantage$27Per User Per Month (billed annually)
Business Plan - Team Premier$89Per User Per Month (billed annually)
EnterpriseContact Sales
Personal Plan - Standard Monthly$99Per User Per Month (billed monthly)
Personal Plan - Advantage Annual$34Per User Per Month (billed annually)
Personal Plan - Premier Annual$119Per User Per Month (billed annually)

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.8.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-size Companies and the Computer Software industry.