TrustRadius Insights
Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
View PricingOverview
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Response tracking (73)9.494%
- Standard reports (73)9.393%
- Multiple question types (74)9.090%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SurveyMonkey
YouTube
Transformation ai SurveyMonkey Integration Demo
YouTube
Surveymonkey demo video
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Respondent restrictions highest, with a score of 9.5.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(1057)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Using SurveyMonkey for a small, non-profit organization was easy. Gathering information and taking polls has never been so easy! It was tough before to send out information and find out exactly what the patrons wanted money to go towards, as well as keeping the employees in tune by sending out a monthly questionnaire asking how the the business should run. We were able to make various changes which were key to making the non-profit successful, and to add more patrons to the mix.
- Easy to use, set up surveys, etc. The overall structure of the software is A+ for someone brand new to it, or someone who is advanced.
- With the Professional edition you can send out as many polls or questionnaire that you need to, no limitations.
- Help is always an e-mail or call away, customer support is very helpful and keep SurveyMonkey going!
- The free SurveyMonkey is great, it just has limitations. Maybe provide a free trial of the Professional edition to show users what they are missing!
- Add a few more analytics to the mix for running reports.
- SurveyMonkey can improve customer service. Finding out what the customer wants is one way SurveyMonkey can improve a business. It's like a satisfaction card in a restaurant, only virtually!
- Some people choose to ignore the polls or surveys, therefore, you may not be getting the whole picture, just part of it.
- SurveyBuilder
SurveyMonkey is hands down the easiest product to use for surveys, polls, and questionnaires. The user interface is bar-none, and other software just does not stack up against them. Customer service wise is also a home run. They appear to be eon's better than the competition as they respond usually within 2 hours of an inquiry being sent in.
Yes
No
March 12, 2013
Extremely user-friendly.
Score 9 out of 10
Vetted Review
Verified User
- The system is extremely user friendly and very easy to navigate. Past surveys are all listed on your homepage, including the title of the survey, number of responses, and last date of modification.
- Favorite features include the ability to customize survey design, customize survey URL's, and the ease of reporting. The ability to email the survey to recipients is available directly from the system. Our department has not used this feature simply to avoid having a survey caught in a recipient's SPAM filter.
- Comment/feedback fields of a survey are difficult to analyze following survey closure (cluttered and fall at the end of a survey's report).
- We are easily able to analyze survey results to better training sessions, webinars, and conferences for our attendees overall.
- We utilize SurveyMonkey regularly, issuing surveys to attendees of training sessions, webinars, and conferences. The results are analyzed following the closure of each survey and used to better training sessions, webinars, and conferences year to year.
We did not have a survey software prior to SurveyMonkey.
We originally researched Zoomerang from word-of-mouth. A neighboring department currently utilizes Zoomerang, so we were able to work with them and observe the system first-hand, but felt that SurveyMonkey provided better reporting, was easier to use, and much easier to manage.
- Implemented in-house
- Self-taught
SurveyMonkey is extremely user friendly and very intuitive. Training, if any, would be minimal.
No
To date, we have not needed customer support. The system is very intuitive. If errors were to occur, they would most likely be user-based. To my knowledge, SurveyMonkey's customer support is free.