SurveyMonkey

SurveyMonkey Reviews

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Ratings and Reviews
(1-25 of 35)

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Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Syed Ali Hasnain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey solve all your survey problem. With the help of this software you can easily conduct any survey within the department, organization or even outside the organization to know the people feedback or satisfaction levels. Further this software also compile the complete survey results and provide you the best version in report form.
Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is extremely easy to use. It requires little to no advanced computer and/or IT skills therefore the user can quickly begin implementing surveys and polls driving customer and employee engagement.
Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is super user-friendly and leads the industry in terms of easy-to-use question design, survey logic, and easy-to-digest analytics. Other tools are more specific to one feature or another. SurveyMonkey is appropriate for a very broad range of applications, from customer satisfaction to employee surveys.
Score 7 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The product is very useful for even the most novice survey makers. The platform gives you an option to choose how complicated you want to make your form. The way they walk you through creating the survey makes things smooth. Most users won't need to ever get into the more advanced design features. Once you have created and sent your survey the method of tracking respondents and analyzing the results is also simple and robust even for the free version.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The only reason I give it a 9, and this is a limitation of my subscription, is that I am limited in who can login and from which device. If I clear my cache, SurveyMonkey thinks I am someone else and makes me re-build my credentials/login.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you want a software that is easy to jump in and get started with right away then SurveyMonkey is for you. I was able to jump right into making a survey and sending it within minutes of beginning a project. The interface is super easy to navigate. You can easily edit questions and make things mandatory for the end-user to answer. They have pre-populated things like name, address, phone, etc. so you do not have to build those things out.
Ira Bornstein, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My initial experience with SurveyMonkey was the free version, with no training or onboarding assistance provided. Within about 30 minutes, I was able to master the interface, using most if not all of the features of the system to generate surveys, make modifications to live surveys on the fly, and review the survey feedback
Betsy Scruggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think the website is super user friendly which is extremely important when you have users that are various ages. I think it’s important to continue to have different themes and different options for users to use so that they don’t get bored, but I don’t think [SurveryMonkey] will have any issue with that.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Literally, everyone can use SurveyMonkey. Very little is required to begin the process of building and deploying a survey. If you have a technical background it helps, but even non-technical users can build and deploy surveys with relative ease. Not only is it easy to use, but it helps you build survey questions that are appropriate for the audience you're targetting.
Amanda Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Very easy to use. I never had a problem using it from the start. It's very intuitive and easy to figure out as you go. It clearly gives you options and templates to create whatever survey would work best for you. I think SurveyMonkey has excellent and versatile usability. They just need to keep current.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey does a great job at providing a data analysis collection tool that does not require a lot of work. This is one thing they they definitely have going for them. It does lack in customization; however, I am talking about the free version, and I cannot attest to the paid version.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It allows us to launch all types of online survey projects that are tailored in regard to the target audience and with advanced features that give us real time results from data that is collected and analyzed from a wide range of respondents. The data analysis and reports are shared across teams for making data-driven decisions that are critical in running the organization. We are satisfied with their services so far, they only need include a live support in their site.
Mitchell Terpstra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Super intuitive--however, every now and then, you'll run into a type of question you'd wish to ask but isn't available. Either that, or you wish you could present the question in a more interactive way than their question-options allow for.
April 07, 2021

Can't Go Wrong!

Kelsie Hamilton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
The only reason I don't score it closer to 10 is because it isn't the best when you're trying to collaborate with others on a particular survey project. Additionally, sometimes the website feels a bit older, compared to a Google Suite option. It is easy to use, but sometimes I find myself a bit challenged in navigating it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Because it's been around for such a long time, and because it's benefitted from good visionary leadership that has taken it in the right direction, SurveyMonkey has always focused on having intuitive controls that work to eliminate stress and add high value when needed. Reporting modules and real-time insights are very helpful when we're actively running a campaign.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is quick and simple to build surveys with a wide range of available question formats. It is also easy to access by respondents and can be quickly and thoroughly filled in with little effort. SurveyMonkey's response collection and report review is easy to navigate and allows a variety of ways to review data.

SurveyMonkey Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (3)
79%
7.9
Survey templates (70)
84%
8.4
Themes (62)
76%
7.6
Custom logo/branding (61)
78%
7.8
Survey Content (3)
83%
8.3
Changes to live survey (56)
85%
8.5
Question design help (66)
77%
7.7
Multiple question types (72)
88%
8.8
Survey Logic (1)
84%
8.4
Survey logic flexibility (66)
84%
8.4
Survey Reporting & Analytics (5)
83%
8.3
Response tracking (71)
86%
8.6
Data export (69)
86%
8.6
Standard reports (71)
83%
8.3
Custom reports (59)
82%
8.2
Analytics (60)
81%
8.1
Survey Administration & Security (2)
85%
8.5
Access controls (61)
87%
8.7
Compliance (53)
84%
8.4
Survey Distribution (2)
80%
8.0
Vendor-offered crowdsourcing (29)
80%
8.0
Respondent restrictions (40)
80%
8.0

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Business Plan - Team Advantage$27Per User Per Month (billed annually)
Business Plan - Team Premier$89Per User Per Month (billed annually)
EnterpriseContact Sales
Personal Plan - Standard Monthly$99Per User Per Month (billed monthly)
Personal Plan - Advantage Annual$34Per User Per Month (billed annually)
Personal Plan - Premier Annual$119Per User Per Month (billed annually)

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.8.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-size Companies and the Computer Software industry.