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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
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Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Vetted ReviewVerified User
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly...
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Verified user
Professional
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
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Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
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Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
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Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience
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Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.5
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.9
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9.9
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Custom logo/branding and Response tracking and Data export highest, with a score of 9.9.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 107)

Best Survey Tool

Rating: 9 out of 10
September 01, 2023
MA
Mohammed Alkayal
Project Officer
SPC Free Zone (Government Administration, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Pros
  • Building survey questions
  • Many options to distribute the survey
  • Analyzing the survey result
Cons
  • Building the survey could be easier when moving questions
  • Putting the questions in specific order takes some time, it can be easier in other softwares

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Verified User
Professional in Human Resources
Transportation/Trucking/Railroad Company, 501-1000 employees
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Pros
  • Keeps identifiable information anonymous.
  • Being able to close the survey at a set time without having to remember to do so.
  • Takes the guess work out of response collecting.
  • Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
  • An array of survey options and questions.
  • An all around great product that meets multiple needs.
  • Can have multiple collectors for the same survey to included manual input.
Cons
  • Survey designs. I would like if it offered more options design wise.
  • Can be difficult to navigate but easy to use for the most part.

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
Incentivized
March 24, 2022
BL
Brandon Lai
IT Manager
Mantra Fitness (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Pros
  • Easy to use interface.
  • Robust design features for survey variations.
  • Great free plan.
Cons
  • More customization for forms colors/design on free plan.
  • Analytics and reporting could be revamped.
  • UX could be improved.

Only 2 devices per account?!

Rating: 2 out of 10
July 09, 2022
KH
Kay Haven
Director
TRES LLC (Education Management, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Pros
  • Recipients don't have any complaints
Cons
  • Number of devices is incredibly limited

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
SA
Stefan Achard
President and Founder
Connectiviti (Management Consulting, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
10 years of experience
View profile
Pros
  • Building a question
Cons
  • [I believe that the] renewal conditions [could be done differently].
  • [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
  • [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
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