SurveyMonkey

SurveyMonkey

Customer Verified
Top Rated
Top Rated
SurveyMonkey

Overview

Reviews

Easy to use SurveyMonkey

10
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions …

SurveyMonkey Review

1
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …

Can't Go Wrong!

4
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. …

SurveyMonkey - simple and user-friendly

7
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect …
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SurveyMonkey is Worth Trying

10
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
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Better options out there

5
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. …
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Easy data collection and data review!

10
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and …
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Popular Features

View all 16 features

Multiple question types (72)

8.5
85%

Response tracking (71)

8.3
83%

Survey templates (70)

8.1
81%

Standard reports (71)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

7.6
76%

Survey Content

8.1
81%

Survey Logic

8.1
81%

Survey Reporting & Analytics

8.0
80%

Survey Administration & Security

8.2
82%

Survey Distribution

7.7
77%

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Alternatives

View all alternatives

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.5.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-size Companies and the Computer Software industry.

Reviews

(1-25 of 101)
Companies can't remove reviews or game the system. Here's why
Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Building a question
  • [I believe that the] renewal conditions [could be done differently].
  • [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
  • [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Creating Surveys - Endless customization features to fit any size business
  • Marketing Surveys - Collect both consumer and employee data points
  • Array of Features - Unique Plans for individuals as well as corporations
  • Subscription service is not for everyone - Worth looking into before fully committing
  • Survey Implementation - Limitations on free plans can be severe
  • Refund policy - Customer service cuts serious corners
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allows you to collect responses quickly and easily.
  • Gives you tools to analyze your results.
  • Has tools to customize design elements and branding.
  • Creates PDF of the results for viewing offline.
  • Has flexible pricing models.
  • I find the dashboard a little intimidating and too clustered.
  • The name of the product sounds so childish and unprofessional.
  • You will need to unsubscribe from their email communications after you create an account.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
  • I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
  • Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
  • Provides a wide variety of distribution methods and means of collecting answers.
  • Provides comprehensive results including graphs and diagrams that help interpret the results.
  • Friendly reminders to help target audiences complete their survey.
  • Customized survey forms that can include company branding/style.
  • Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
  • Simple surveys are free to design and deploy, but more sophisticated options require payment.
Amanda Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
  • It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
  • Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
  • I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
  • Give more options to customize the look of your survey.
June 11, 2021

SurveyMonkey Review

Chuck Flacks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
  • It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
  • It makes analysis of results amazingly easy and creates appealing graphics.
  • My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
  • The surveys can be customized to match our brand by adding the company logo, company name and images.
  • One handy URL to collect responses from millions of respondents.
  • More options to customize the look of the surveys for a full custom branding
  • They should be able to offer live support within their site for faster communication with users.
Mitchell Terpstra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive survey-building interface with many possible question types
  • Allows to pay for targeted survey respondents if you don't have audience already
  • Multiple methods for distributing services, makes easy to disseminate
  • Not enough on the design-customization side to fully brand surveys in the way you'd always want to
  • Pricing models are not always well-fitted to business needs or company size
  • Customer service can be subpar
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
  • Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
  • Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Customization. I can build my questions as I see fit.
  • Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
  • Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
  • I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.