Top Rated
Score 8.1 out of 10
Top Rated


What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer...
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Recent Reviews

Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Multiple question types (72)
  • Response tracking (71)
  • Survey templates (69)
  • Standard reports (71)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SurveyMonkey, and make your voice heard!

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View all pricing

Business Plan - Team Advantage


Per User Per Month (billed annually)

Personal Plan - Advantage Annual


Per User Per Month (billed annually)

Business Plan - Team Premier


Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.3Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.3Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

6.9Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

6.6Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

6.6Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

6Avg 8.0
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here:

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics CoreXM, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Multiple question types highest, with a score of 7.6.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Companies can't remove reviews or game the system. Here's why
February 23, 2022

Utterly Pointless Product

Score 1 out of 10
Vetted Review
Verified User
  • Demand money
  • Demand money
  • Demand money
  • Demand money
  • Offer free trial periods
  • not be tight CU Next Tuesdays
  • Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
  • Remove the free product as it is utterly pointless
Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • Building a question
  • [I believe that the] renewal conditions [could be done differently].
  • [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
  • [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
Score 9 out of 10
Vetted Review
Verified User
  • Allows you to collect responses quickly and easily.
  • Gives you tools to analyze your results.
  • Has tools to customize design elements and branding.
  • Creates PDF of the results for viewing offline.
  • Has flexible pricing models.
  • I find the dashboard a little intimidating and too clustered.
  • The name of the product sounds so childish and unprofessional.
  • You will need to unsubscribe from their email communications after you create an account.
Score 10 out of 10
Vetted Review
Verified User
  • Customization. I can build my questions as I see fit.
  • Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
  • Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
  • I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
June 11, 2021

SurveyMonkey Review

Chuck Flacks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
  • It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
  • It makes analysis of results amazingly easy and creates appealing graphics.
  • My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
Score 9 out of 10
Vetted Review
Verified User
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
  • I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
  • Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
Score 9 out of 10
Vetted Review
Verified User
  • SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
  • Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
  • Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
  • The surveys can be customized to match our brand by adding the company logo, company name and images.
  • One handy URL to collect responses from millions of respondents.
  • More options to customize the look of the surveys for a full custom branding
  • They should be able to offer live support within their site for faster communication with users.
Score 8 out of 10
Vetted Review
Verified User
  • Great template options
  • Responsive and great user interface
  • Data display
  • A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
  • The basic plan is limited to 10 questions.
  • The collected data dashboards are not as beautiful as they could be.
Score 8 out of 10
Vetted Review
Verified User
  • Design themes are user friendly
  • Logo customization is a plus
  • Ability to create a custom template is advantageous among 11 different offices
  • Provides more dynamic collaboration
  • Free plan could offer a bit more so users can see the benefit to go with a premium plan
  • More survey templates
April 14, 2021

Quick, easy insights

Score 8 out of 10
Vetted Review
Verified User
  • Quick.
  • Easy.
  • User friendly.
  • Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
  • Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
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