SurveyMonkey
Top Rated
SurveyMonkey
Top Rated
SurveyMonkey
Starting at $27 Per User Per Month (billed annually)
View PricingOverview
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer...
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Awards
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Popular Features
View all 16 features- Multiple question types (72)7.676%
- Response tracking (71)7.171%
- Survey templates (69)6.868%
- Standard reports (71)6.666%
Reviewer Pros & Cons
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Pricing
View all pricingBusiness Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Reviewers rate Multiple question types highest, with a score of 7.6.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1003)
Attribute Ratings
Reviews
(1-25 of 101)- Popular Filters
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July 09, 2022
Only 2 devices per account?!
Score 2 out of 10
Vetted Review
Verified User
- Recipients don't have any complaints
- Number of devices is incredibly limited
- Easy to use interface.
- Robust design features for survey variations.
- Great free plan.
- More customization for forms colors/design on free plan.
- Analytics and reporting could be revamped.
- UX could be improved.
February 23, 2022
Utterly Pointless Product
Score 1 out of 10
Vetted Review
Verified User
- Demand money
- Demand money
- Demand money
- Demand money
- Offer free trial periods
- not be tight CU Next Tuesdays
- Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
- Remove the free product as it is utterly pointless
December 30, 2021
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
Score 1 out of 10
Vetted Review
Verified User
- Building a question
- [I believe that the] renewal conditions [could be done differently].
- [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
- [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
September 05, 2021
And the SurveyMonkey says........
- Employee Engagement
- Customer Feedback
- Easy to set up
- Training feedback
- subscription cost
- Social engagement
- Data analysis
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
July 29, 2021
Super Easy Survey Creation
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
July 06, 2021
SurveyMonkey, easy and fun enough for a monkey.
- Quick surveys
- Detailed feedback
- Engaging
- Easy
- Fun
- Entertaining
- Data
- Information
- Better marketing to consumers
- Custom URL's
- Consumer login to see their surveys
June 24, 2021
SurveyMonkey is a great value
- Confidentiality
- Analytics
- Personalization
- Being able to send reminders to just individuals, not an entire group.
- Being able to sort recipients by date sent.
June 18, 2021
SurveyMonkey is Worth Trying
- Customization. I can build my questions as I see fit.
- Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
- Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
- I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
June 14, 2021
SurveyMonkey - simple and user-friendly
- User-friendly
- Good at gathering feedback
- Lots of templates
- Not as robust as other survey programs
- Need to pay for premium subscription to access advanced features
- Doesn't integrate as well as other survey programs
June 11, 2021
SurveyMonkey Review
Score 1 out of 10
Vetted Review
Verified User
- It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
- It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
- It makes analysis of results amazingly easy and creates appealing graphics.
- My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
May 17, 2021
Survey says.... Totally disappointed
- Easy to set up survey questions
- More and more features are moving to paid functionality
May 13, 2021
Better options out there
- Easy to program.
- Navigation.
- Lack of flexibility.
- Difficult to program more elegant surveys.
May 13, 2021
Beautiful and modern survey forms
- The ability to easily create an online survey without worrying about technical issues.
- Possibility to send a link to the survey form via email.
- Modern style and design for survey forms.
- In some cases, the link to the survey form is very long.
- SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
- Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
- Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
- Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
- It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
- As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
May 12, 2021
Easy data collection and data review!
- Easy to build surveys
- Simple to navigate as a user taking a survey
- Easy to read data collection
- A little more flexibility in reviewing data points
- More customization options are always a plus
April 29, 2021
Global leader in online survey projects
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
April 28, 2021
A must-have tool for research
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
April 16, 2021
SurveyMonkey excellent for staff feedback
- very easy to set up a survey
- helpful templates
- easy modules to gather feedback and export to excel
- support is mostly zen desk which stinks
- limited electronic resources
April 14, 2021
SurveyMonkey takes the cake
- Design themes are user friendly
- Logo customization is a plus
- Ability to create a custom template is advantageous among 11 different offices
- Provides more dynamic collaboration
- Free plan could offer a bit more so users can see the benefit to go with a premium plan
- More survey templates
- Ease-of-use
- Template design
- Shareable links
- Reporting could be more intuitive
- More question options
- Number of user "seats" per account
April 14, 2021
Quick, easy insights
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 13, 2021
Once you try SurveyMonkey, you'll be hooked
- Customer service feedback
- Employee feedback
- Product feature assessment
- Analytics management