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SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.4
Avg 7.9

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.4
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.8
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.8
Avg 8.6

Survey Distribution

Features related to the distribution of surveys.

9.8
Avg 8.2
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Standard reports highest, with a score of 9.8.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1067)

Reviews

(1-25 of 36)
Companies can't remove reviews or game the system. Here's why

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Verified User
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Due to its ease of access, I have never had to use the support features in SurveyMonkey. However, when logging in for the first time in a while, the site offers assistance and navigation to find the assistance you may need.

Only 2 devices per account?!

Rating: 2 out of 10
July 09, 2022
KH
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Disclose that the pricing for an account only includes two devices.

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
BL
Vetted Review
Verified User
SurveyMonkey
4 years of experience
I have never had to use the support for SurveyMonkey - this goes to show that it is fairly intuitive and easy to use and doesn't have too many issues. Never had to reach out to ask a question on how something worked, nor ever needed assistance with something that wasn't working properly.

Utterly Pointless Product

Rating: 1 out of 10
February 23, 2022
Verified User
Vetted Review
Verified User
SurveyMonkey
1 year of experience
SM are bottom feeding money grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill our the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.

Utterly useless and pointless.

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
SA
Vetted Review
Verified User
SurveyMonkey
10 years of experience
[In my opinion,] the way they evaluate the service is archaic, and [I believe that] support does not look at files, honestly. [I feel that] they think only about short-term gains and not keeping customers.

Survey Monkey, Fast, Simple, Convenient

Rating: 9 out of 10
August 03, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
4 years of experience
I haven't had any need to contact a person for support for this product. The documentation and walkthroughs are enough to get most users where they need. As the production is nearly ubiquitous on the web there are a tremendous amount of helpful guides with a quick Google search or YouTube video.

Super Easy Survey Creation

Rating: 9 out of 10
July 29, 2021
AH
Vetted Review
Verified User
SurveyMonkey
10 years of experience
I've not ever had to use SurveyMonkey's support but considering it is a leader in the space, there are many resources and tutorials widely available.

SurveyMonkey is Worth Trying

Rating: 10 out of 10
June 18, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
5 years of experience
I haven't had any issues with support, but I also haven't had many tickets with them (it works that well).

SurveyMonkey - simple and user-friendly

Rating: 7 out of 10
June 14, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
2 years of experience
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.

SurveyMonkey Review

Rating: 1 out of 10
June 11, 2021
CF
Vetted Review
Verified User
SurveyMonkey
5 years of experience
[I believe] they are horrible.

Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!

Rating: 9 out of 10
May 18, 2021
TC
Vetted Review
Verified User
SurveyMonkey
8 years of experience
SurveyMonkey was really easy to use and I never had to reach out to support to use the Product. Even when we paid to send out on a larger scale it was still a very simple process for our entire team to utilize. Otherwise, I cannot comment on how they would handle a telephone call or email regarding the services/products that they offer.

Better options out there

Rating: 5 out of 10
May 13, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
7 years of experience
The support is there if you need it. If you're a power user, it's unlikely you'd need it.

Easy data collection and data review!

Rating: 10 out of 10
May 12, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
4 years of experience
I have not had to utilize the support option yet, but based on its in-depth functionality and ease of use - it seems the right things are happening behind the scenes. I appreciate the continuous access to support as needed, as this is a very important component of a good product.

Global leader in online survey projects

Rating: 9 out of 10
April 29, 2021
DT
Vetted Review
Verified User
SurveyMonkey
2 years of experience
They have articles on their page that are likely to address any issue that a user may have and incase you need extra help every article page has a link that directs you to contact support. However some users in lower plans may not be eligible for phone support and they include this information in their contact page where a user can check whether they are eligible or not.

Quick, easy insights

Rating: 8 out of 10
April 14, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
5 years of experience
I've never used any kind of support from SurveyMonkey, so I don't know how to rate them. My experience has been that it's so user friendly I haven't needed to reach out for support in the last few years I've used the tool.
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