SurveyMonkey Reviews

752 Ratings
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Score 8.2 out of 100

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Anonymous | TrustRadius Reviewer
March 12, 2013

Extremely user-friendly.

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Read this authenticated review

Feature Scorecard Summary

Survey templates (42)
Themes (37)
Custom logo/branding (37)
Changes to live survey (31)
Question design help (39)
Multiple question types (43)
Survey logic flexibility (40)
Response tracking (43)
Data export (41)
Standard reports (42)
Custom reports (34)
Analytics (36)
Access controls (36)
Compliance (31)
Vendor-offered crowdsourcing (17)
Respondent restrictions (24)

About SurveyMonkey

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

SurveyMonkey Features

Survey Format & Appearance Features

Has featureOnline surveys
Has featurePaper surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Has featureSingle page survey
Has featureProgression bar
Has featureResponsive design

Survey Content Features

Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Has featureQuestion bank
Has featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual

Survey Logic Features

Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Has featurePiping logic
Has featureRandomization

Survey Reporting & Analytics Features

Has featureResponse tracking
Has featureData export
Has featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics

Survey Integrations Features

Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration

Survey Automation Features

Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails

Survey Distribution Features

Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Has featureAnonymous responses
Has featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions

Survey Administration & Security Features

Has featureMultiple users
Has featureAccess controls
Has featureCompliance
Additional Features
Has featureNOTE: Features vary by plan. See details here:

SurveyMonkey Integrations

Marketo, Google Drive, Zapier, Slack, HubSpot Marketing Hub, Zendesk, Mailchimp, Eventbrite, Trello, Freshdesk, Hootsuite, Oracle CX Marketing (formerly Oracle Marketing Cloud), Salesforce, Microsoft, Tableau

SurveyMonkey Competitors

SurveyMonkey Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Visit our website for details:

SurveyMonkey Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar

SurveyMonkey Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web