Name: Surveypal
Rating: 6 (1 reviews)
Author: Surveypal Inc.

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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### Employee Engagement
Users consistently praise Surveypal for its ability to enhance employee engagement and improve employee performance. They appreciate the intuitive interface and the diverse range of services offered by the software, which allow them to understand their employees' emotions, ideas, and work status effectively. While some users have noted occasional technical support issues, the overall sentiment remains positive towards Surveypal's employee engagement capabilities. The software's ease of use and comprehensive features have been instrumental in helping organizations create a more engaging and productive work environment for their employees.

### Performance Management
Users consistently highlight Surveypal's performance management as a key factor in enhancing work performance and fostering employee engagement. The software's ability to streamline the process of assessing work performance and gathering employee feedback is widely appreciated. While some users mention occasional technical support issues, the overall sentiment leans towards the software being instrumental in driving organizational growth and improving communication within the company. The ease of use and effectiveness in implementing new processes through performance reviews are frequently cited as major strengths of Surveypal's performance management capabilities.

### Organizational Improvement
Users unanimously praise Surveypal for its organizational enhancement features. They highlight how the software streamlines communication within the company, providing valuable insights into employee perspectives and market research. By facilitating the collection of feedback and offering actionable responses, Surveypal empowers organizations to make informed decisions that drive improvements in work areas and overall company quality. Users find the tool easy to use and highly beneficial for implementing changes that enhance professionalism and innovation in the workplace.

### Customer Feedback
Users find Surveypal's customer feedback functionality to be a valuable asset in understanding the thoughts and opinions of their customers. The platform's ability to facilitate the creation of surveys and collect feedback in a user-friendly manner has been commended. While some users appreciate the ease of use and quick actionability of feedback, others express a desire for more detailed data analysis capabilities to gain a fuller picture of the customer experience. Despite some minor concerns, overall, users acknowledge the positive impact of Surveypal in streamlining the feedback collection process and improving organizational quality based on customer insights.

### Research and Analytics
Users generally appreciate Surveypal's versatile research and analytics capabilities. The software is commended for its detailed-oriented approach and intuitive interface, making it easy to use for conducting market research and analyzing sales data. Customers find the ability to customize survey formats to be particularly valuable, allowing them to gather insights in a format that suits their specific research needs. The platform's effectiveness in providing valuable research solutions has led many users to transition from the free trial to a paid subscription, indicating a high level of satisfaction with its research and analytics features.

Surveypal is a customer intelligence solution designed to help businesses analyze and act upon customer feedback. According to the vendor, Surveypal caters to a wide range of professions and industries, including customer service professionals, contact center managers, customer experience managers, support operations managers, and service desk managers in industries such as retail, e-commerce, financial services, technology, and telecommunications. The following are key features of Surveypal:

**AI-powered customer intelligence**: Surveypal Insights utilizes AI technology to analyze customer service data, providing insights to understand customer satisfaction, identify trends, and improve customer experiences, according to the vendor.

**Comprehensive data exploration**: Surveypal enables users to explore their data from various perspectives, such as teams, channels, agents, and contact reasons, allowing for multi-dimensional analysis and a user-friendly interface, the vendor claims.

**Real-time actionable insights**: Surveypal provides real-time insights, notifying users of significant changes and trends in their data, empowering proactive decision-making and exceptional customer service, according to the vendor.

**Dynamic metric understanding**: Surveypal allows users to dive into the factors that drive quality metrics, experiment with operational changes, and predict their impact on customer satisfaction through scenario modeling, as claimed by the vendor.

**Agent performance insights**: Surveypal enables users to gain insights into individual agent performance, visualizing strengths and areas for improvement, capturing performance snapshots, and driving accountability and improvement, according to the vendor.

**Contextual text analysis**: Surveypal offers contextual text analysis, going beyond word clouds and keywords to extract meaningful insights from support conversations, visualizing open-ended feedback data and understanding customer sentiment, according to the vendor.

**Hassle-free Zendesk integration**: Surveypal provides a fast and secure integration with Zendesk Support, allowing users to connect their subdomain, access data, and ensure compliance with privacy regulations, as stated by the vendor.

**Customer service calculators**: Surveypal offers calculators to help users discover potential savings and calculate the monetary impact of improving customer service metrics such as First Contact Resolution rate, Agent efficiency rate, and Net Promoter Score, according to the vendor.

**Better together: Surveypal & Zendesk Explore**: Surveypal can be combined with Zendesk Explore to supercharge customer service operations with actionable support insights, providing a real-time operations dashboard, customizable reports, and scalability, as claimed by the vendor.

**AI-powered Analysis**: Surveypal Insights utilizes AI to understand customer pain points, predict customer satisfaction, and provide contextual text analysis for a comprehensive view of the customer experience, according to the vendor.

User-friendly Interface: The software's interface is user-friendly, making it easy to input and analyze data. Many users have noted that the intuitive design of Surveypal has made creating and distributing surveys a breeze.

Versatility: Surveypal is a versatile tool that can be used for various purposes such as research, analytics, and employee performance plans. A number of reviewers have praised this aspect of the software, highlighting its usefulness in multiple areas.

Low Cost with Great Features: Surveypal is a low-cost tool that offers great features including automatic workflows, back-end reporting functionality, and works with Zapier and other third-party integrations. Numerous users have expressed their satisfaction with both the pricing structure of Surveypal as well as the powerful tools offered at an affordable cost.

Latency Problems: Some users have experienced latency problems when carrying out surveys, which can impact the user experience negatively.

Difficult Survey Creation: Users have reported difficulties in creating surveys due to interface glitches, and they cannot order questions the way they want. This limitation has frustrated some reviewers.

Basic Analytics: Several users have mentioned that Surveypal's analytics are too basic and leave them wanting more detailed breakdowns of responses. Additionally, support doesn't always provide adequate answers, leading to overpromising.

Surveypal is a drag-and-drop survey software with key capabilities such as collaboration, integrations with third-party applications like the Microsoft Office Suite, Google Drive, and Salesforce, and mobile accessibility.

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Cognito Forms, from the company of the same name in South Carolina,  is presented by the vendor as an easy-to-use online form builder, allowing anyone to create, publish, and manage forms, with free and paid plans. With it, users can create unlimited forms including registration forms, payment forms, and surveys without coding. Forms can be embedded directly into a website, and form submissions can be viewed from any device, any time.

Free

Team

Surveypal

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Surveypal Zendesk Integration Demo

Surveypal Product Demo

Surveypal Inc.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Surveypal

Overview

What is Surveypal?