SurveySparrow Reviews

2 Ratings
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Score 9.6 out of 100

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August 19, 2019
Gary Shouldis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Survey Sparrow is currently being used across several departments in our organization. Customer support is using it for feedback on the quality of support while marketing is using it to gain valuable insights and ideas from our customers. We use Survey Sparrow to get valuable feedback from our customers and website visitors so we can improve how to serve them in all aspects of our business. With past survey software we used, getting people to actually fill out the survey was a challenge and made it difficult to gather enough feedback to make informed business decisions. Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates.
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Read Gary Shouldis's full review
November 29, 2019
Vitali Kosyrau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurverySparrow is a very cool service. We use to conduct surveys, get feedback and measure NPS metrics. Easy set-up is available with the visual editor, and set-up and prepare a new question in 5 minutes. It has a built-in email list of our customers. Integration with Zapier and Webhooks is great. It offers cool and visual reports for analyzing responses. We love that we can customize the style and font to match our company style.
  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
  • Add custom CSS for Premium plan.
SurverySparrow is great for conducting polls, surveys, and lead generation - it offers many integrations.
It is not very suitable as a chatbot due to the few available settings.
Read Vitali Kosyrau's full review

SurveySparrow Scorecard Summary

Feature Scorecard Summary

Survey templates (2)
Themes (2)
Custom logo/branding (2)
Changes to live survey (2)
Question design help (2)
Multiple question types (2)
Survey logic flexibility (2)
Response tracking (2)
Data export (2)
Standard reports (2)
Custom reports (2)
Analytics (2)
Access controls (2)
Compliance (2)
Vendor-offered crowdsourcing (1)
Respondent restrictions (2)

What is SurveySparrow?

SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.

SurveySparrow Technical Details

Operating Systems: Unspecified
Mobile Application:No