August 19, 2019
Score 9 out of 10
Survey Sparrow is currently being used across several departments in our organization. Customer support is using it for feedback on the quality of support while marketing is using it to gain valuable insights and ideas from our customers. We use Survey Sparrow to get valuable feedback from our customers and website visitors so we can improve how to serve them in all aspects of our business. With past survey software we used, getting people to actually fill out the survey was a challenge and made it difficult to gather enough feedback to make informed business decisions. Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates.
- Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
- The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
- Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
- The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
- Customer support is very responsive.
- There are limits as far as features and design options, and it would be nice to have more customization options.
- The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
- Needs more template options for specific use cases.
Read Gary Shouldis's full review
From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.