Know Your Business Know Your Clients
We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized …
Starting at $19 per month 5000 Responses
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What is SurveySparrow?
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
Recent Reviews
Pricing
Basic
$19
Cloud
per month 5000 Responses
Essentials
$49
Cloud
per month 15000 responses
360 Assessments Basic
$59
Cloud
Per Subject Billed Yearly For upto 100 Subjects
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://surveysparrow.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $19 per month 5000 Responses
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SurveySparrow?
SurveySparrow is presented as an experience management platform that helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Users can set up automation and manage feedback with the in-built Ticket management tool. The Reputation management module is used to monitor and manage online reviews. The solution boasts 100k+ customers in 149 countries.
SurveySparrow Video
SurveySparrow Overview
SurveySparrow Competitors
SurveySparrow Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
SurveySparrow starts at $19.
SurveyMonkey, Qualtrics XM for Strategy and Research, and Typeform are common alternatives for SurveySparrow.
The most common users of SurveySparrow are from Mid-sized Companies (51-1,000 employees).
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January 24, 2022
Know Your Business Know Your Clients
Score 10 out of 10
Vetted Review
Verified User
We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized surveys catered to different services mainly banking and IT-related surveys which we provided, SurveySparrow allowed us to use multiple-choice questions along with open-ended questions, and help us stay ahead in the competition.
- Creates customized questions
- Multiple options for answering survey
- You can add your company's logo so that the survey seems more authentic
- I found it working perfectly well
- The clients felt like they have been heard.
- We got a clear objective on what we have to work on and what we were good at.
November 29, 2019
Great research tool
SurverySparrow is a very cool service. We use to conduct surveys, get feedback and measure NPS metrics. Easy set-up is available with the visual editor, and set-up and prepare a new question in 5 minutes. It has a built-in email list of our customers. Integration with Zapier and Webhooks is great. It offers cool and visual reports for analyzing responses. We love that we can customize the style and font to match our company style.
- Measurement NPS.
- Getting feedback from customers.
- We also use for lead generation.
- Add custom CSS for Premium plan.
- Very simple and intuitive interface.
- Easy to set-up and use - pays off quickly.
- Typeform and SurveyMonkey
SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Survey Sparrow is currently being used across several departments in our organization. Customer support is using it for feedback on the quality of support while marketing is using it to gain valuable insights and ideas from our customers. We use Survey Sparrow to get valuable feedback from our customers and website visitors so we can improve how to serve them in all aspects of our business. With past survey software we used, getting people to actually fill out the survey was a challenge and made it difficult to gather enough feedback to make informed business decisions. Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates.
- Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
- The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
- Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
- The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
- Customer support is very responsive.
- There are limits as far as features and design options, and it would be nice to have more customization options.
- The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
- Needs more template options for specific use cases.
- With a few short surveys, we were able to introduce improvements that greatly increased ROI.
- With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
- Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.