TrustRadius Insights
Users have found SurveySparrow to be a versatile tool that caters to a wide range of surveying needs. It is commonly used by organizations …
Starting at $19 per month 5000 Responses
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What is SurveySparrow?
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
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Pricing
Basic
$19
Cloud
per month 5000 Responses
Essentials
$49
Cloud
per month 15000 responses
360 Assessments Basic
$59
Cloud
Per Subject Billed Yearly For upto 100 Subjects
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://surveysparrow.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month 5000 Responses
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SurveySparrow?
SurveySparrow is presented as an experience management platform that helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Users can set up automation and manage feedback with the in-built Ticket management tool. The Reputation management module is used to monitor and manage online reviews. The solution boasts 100k+ customers in 149 countries.
SurveySparrow Video
SurveySparrow Overview
SurveySparrow Competitors
SurveySparrow Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
SurveySparrow starts at $19.
SurveyMonkey, Qualtrics XM for Strategy and Research, and Typeform are common alternatives for SurveySparrow.
The most common users of SurveySparrow are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found SurveySparrow to be a versatile tool that caters to a wide range of surveying needs. It is commonly used by organizations to gather insights and improve various aspects of their business. For example, users have utilized SurveySparrow to survey clients and gather feedback on website user experience and conversion rates, resulting in valuable insights for improving their websites and increasing customer engagement. The tool is also used for lead generation campaigns, with users appreciating its effectiveness in targeting the right audience and collecting surveys for market research purposes.
SurveySparrow is highly regarded for its user-friendly interface and intuitive design, making it suitable for users from different industries and backgrounds. Users appreciate the variety of question formats available, including radio tab, multiple-choice, short-answer, and email/phone. This flexibility allows them to construct meaningful surveys that cater to their specific needs. Moreover, the tool enables easy duplication of surveys without losing prior information, which streamlines the survey creation process.
One of the standout features of SurveySparrow is its ability to engage respondents through a conversational framework. This interactive approach creates a comfortable environment for respondents, ultimately leading to higher response rates compared to traditional surveys. Users have also found it easy to set up questions within SurveySparrow due to its clean user interface and intuitive logic.
The benefits of using SurveySparrow extend beyond collecting feedback. The tool provides real-time survey result visibility and easy A/B testing capabilities, allowing users to make data-driven decisions quickly. It also supports features like webhook integration and white-labeling, which enhance customization options and professionalism in presenting data.
Overall, SurveySparrow has proven itself as a powerful tool in various use cases such as customer satisfaction surveys, market research, employee feedback collection, academic research work, and gathering opinions on customer usage. Its ease of use, versatility, and engaging interface have made it a popular choice among users looking for an efficient and effective survey solution.
User-Friendly and Intuitive: Many users have found SurveySparrow to be a user-friendly and intuitive survey tool. They appreciate its simple interface, which makes it easy for customers to interact with the platform. Some users also mention that even those without technical knowledge can use SurveySparrow effortlessly.
Customizable Design Options: Users appreciate the ability to customize various aspects of the survey tool, especially design firms. They find it valuable to have control over the visual elements of their surveys, allowing them to create beautiful and friendly surveys with just a few clicks. This customization feature is praised by multiple reviewers.
Excellent Customer Support: The fantastic customer support provided by SurveySparrow receives high praise from users. They highlight the helpfulness and responsiveness of the customer support team. This level of support has left a positive impression on many reviewers who have reached out for assistance or guidance while using the platform.
Confusing User Interface: Many users have mentioned that they find the user interface of SurveySparrow to be confusing and difficult to navigate, which can make tasks more challenging. They have expressed difficulty in finding specific features and options within the platform.
Limited Selection of Surveys: Some users have expressed frustration with the limited selection of industry-specific surveys available on SurveySparrow. They feel that having a wider variety of pre-built survey templates tailored to different industries would be beneficial for their needs.
Difficulties with Logic Building: Users have reported experiencing difficulties with the logic building feature in SurveySparrow. They describe it as rudimentary and suggest adding a visual flow diagram to enhance understanding and streamline the process of creating complex survey logic.
Users have made several recommendations for Survey Sparrow based on their experiences with the product. The three most common recommendations include:
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Online training: Users recommend taking advantage of the online training provided by Survey Sparrow to get the best out of the tool. This training helps users understand and utilize the features of the software effectively.
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Intuitive and easy-to-use: Users find Survey Sparrow intuitive and amazing to work with. They appreciate its simplicity and attractive survey designs, making it a user-friendly tool for creating professional-looking online surveys.
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Excellent customer support: Users highly recommend Survey Sparrow because of its outstanding customer support team, including the founder and CEO. They appreciate the prompt assistance and helpfulness offered by the support team, ensuring a smooth experience while using the product.
Overall, users suggest trying out Survey Sparrow for organizations looking to understand and support their clients, as it offers an easy-to-use interface, great customer service, and comprehensive training resources.
Attribute Ratings
Reviews
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January 24, 2022
Know Your Business Know Your Clients
Score 10 out of 10
Vetted Review
Verified User
We used SurveySparrow to know the pulse of our business (whether our clients were happy or not with our services.) We created customized surveys catered to different services mainly banking and IT-related surveys which we provided, SurveySparrow allowed us to use multiple-choice questions along with open-ended questions, and help us stay ahead in the competition.
- Creates customized questions
- Multiple options for answering survey
- You can add your company's logo so that the survey seems more authentic
- I found it working perfectly well
- The clients felt like they have been heard.
- We got a clear objective on what we have to work on and what we were good at.
November 29, 2019
Great research tool
SurverySparrow is a very cool service. We use to conduct surveys, get feedback and measure NPS metrics. Easy set-up is available with the visual editor, and set-up and prepare a new question in 5 minutes. It has a built-in email list of our customers. Integration with Zapier and Webhooks is great. It offers cool and visual reports for analyzing responses. We love that we can customize the style and font to match our company style.
- Measurement NPS.
- Getting feedback from customers.
- We also use for lead generation.
- Add custom CSS for Premium plan.
- Very simple and intuitive interface.
- Easy to set-up and use - pays off quickly.
- Typeform and SurveyMonkey
SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Survey Sparrow is currently being used across several departments in our organization. Customer support is using it for feedback on the quality of support while marketing is using it to gain valuable insights and ideas from our customers. We use Survey Sparrow to get valuable feedback from our customers and website visitors so we can improve how to serve them in all aspects of our business. With past survey software we used, getting people to actually fill out the survey was a challenge and made it difficult to gather enough feedback to make informed business decisions. Survey Sparrow uses a mobile chat-like interface that is much more engaging for users and we find it greatly improves response rates.
- Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
- The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
- Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
- The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
- Customer support is very responsive.
- There are limits as far as features and design options, and it would be nice to have more customization options.
- The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
- Needs more template options for specific use cases.
- With a few short surveys, we were able to introduce improvements that greatly increased ROI.
- With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
- Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.