Survicate

Survicate

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Score 9.1 out of 100
Survicate

Overview

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Pricing

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Business

$60

Cloud
month

Professional

$120

Cloud
month

Enterprise

$360

Cloud
month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://survicate.com/pricing/?utm_sourc…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Survicate?

Survicate is an all-in-one customer feedback tool designed for SMB. It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys, and questionnaires. With just one tool, you can collect customer feedback across all digital touchpoints. You can also use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely.

Survicate integrates directly with popular marketing automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, and Pipedrive. Integrations allow you to send leads generated with Survicate to those platforms and to enrich their profiles with answers to surveys.

The vendor says that all types of businesses can benefit from their solution, and that their clients include banks that use widgets to generate leads, as well as e-commerce businesses, that use it to engage visitors and show them special offers to increase sales.

Survicate Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling

Survey Distribution Features

  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: Targeted Website Surveys
  • Supported: Feedback Widgets
  • Supported: In-message Surveys
  • Supported: NPS Email Surveys
  • Supported: Questionnaires

Survicate Screenshots

Targeted website surveyCustomer feedback widgetIn-message surveyQuestionnaireNPS email survey

Survicate Downloadables

Survicate Integrations

Survicate Competitors

Survicate Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)70%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)10%

Survicate Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Comparisons

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Reviews and Ratings

 (7)

Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.
Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).