Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback.
Survicate can be used to:
• Create customized surveys and start getting customer feedback within minutes
• Run surveys where they are needed: via email and link, on a website, in-product, or in mobile apps
• Connect with other tools, such as Hubspot, Salesforce, and Mailchimp, via native, one-click integrations
• Capture partial responses and target users at various points in their journey
• Bring all your user feedback (online reviews, customer support chats, user interviews, etc.) under one roof with Insights Hub
• Automatically categorize and analyze all your user feedback from surveys and connected sources with AI
With Survicate, users can:
• Get constant streams of insights from customers at all stages of the user journey to better understand their needs
• Learn what customers think of a website, product, or customer service and get data to validate ideas
• Automate continuous feedback collection to track key metrics over time
• Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products, and develop more effective marketing strategies
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Users can make changes to live surveys after they are published.
Category average: 8.4
Includes a selection of pre-made survey templates for different types of surveys.
Category average: 8.2
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 7.8
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Category average: 8.7
Administrators can limit users’ ability to access data and edit content.
Category average: 8.7
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.4
We use Survicate for Customer satisfaction (CSAT), Net Promoter Score (NPS) and other Surveys - whenever we need to deepen our understanding of our clients needs.
We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.
Sprig, Qualaroo Insights and Delighted by Qualtrics
Amplitude Analytics, Intercom, HubSpot CRM, GetResponse, Twilio Segment
Survicate provides the NPS survey within our landing page builder app. The process of creating the survey is super easy and intuitive; it allows us to create different scenarios and paths depending on different survey answers. It's also extremely helpful that Survicate integrates with systems we are using within the organization such as Hubspot and it works well. Lastly my words of appreciation to the support team, always positive, brilliant, and responding really fast to any queries.
HubSpot CRM, Slack
We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.
SurveyMonkey, Pendo Feedback, FullStory and Quantum Metric
We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in the app by integrating analytical tools.
