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TrustRadius
Survicate

Survicate

Overview

What is Survicate?

Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related…

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Recent Reviews

Survicate review

9 out of 10
March 11, 2024
Incentivized
We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in …
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TrustRadius Insights

User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as …
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Popular Features

View all 14 features
  • Data export (5)
    9.0
    90%
  • Standard reports (5)
    8.3
    83%
  • Survey logic flexibility (5)
    8.1
    81%
  • Themes (5)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0

Cloud
per month

Business

$119

Cloud
per month

Scale

$299

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://survicate.com/pricing/?utm_sourc…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

7.6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.2
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.1
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

7.7
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.5
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

9.3
Avg 8.1
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Product Details

What is Survicate?

Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback.

Survicate can be used to:

• Create customized surveys and start getting customer feedback within minutes

• Run surveys where they are needed: via email and link, on a website, in-product, or in mobile apps

• Connect with other tools, such as Hubspot, Salesforce, and Mailchimp, via native, one-click integrations

• Capture partial responses and target users at various points in their journey


With Survicate, users can:

• Get constant streams of insights from customers at all stages of the user journey to better understand their needs

• Learn what customers think of a website, product, or customer service and get data to validate ideas

• Automate continuous feedback collection to track key metrics over time

• Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products, and develop more effective marketing strategies


Survicate Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling

Survey Distribution Features

  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: Targeted Website Surveys
  • Supported: Feedback Widgets
  • Supported: In-message Surveys
  • Supported: NPS Email Surveys
  • Supported: Questionnaires

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile surveyScreenshot of NPS dashboardScreenshot of Responses dashboardScreenshot of Website surveyScreenshot of Website surveyScreenshot of In-product surveyScreenshot of Mobile surveyScreenshot of Word cloud analysis

Survicate Videos

Meet Survicate
Customer Feedback Pill

Survicate Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Survicate starts at $0.

Qualaroo Insights, Qualtrics XM for Strategy and Research, and Typeform are common alternatives for Survicate.

Reviewers rate Respondent restrictions highest, with a score of 9.3.

The most common users of Survicate are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as intuitive and easy to navigate. The majority of reviewers found the design to be clean and not overwhelming, making it simple for both basic and advanced users to create, customize, and analyze surveys.

Helpful Customer Support: The customer support provided by Survicate has received high praise from users. They appreciate the customer-oriented approach and the ability to consistently communicate with the same support representative. Reviewers describe the support team as helpful, pleasant, informative, responsive, knowledgeable, and willing to take feature requests.

Versatile Survey Creation: Users value the diversity of survey forms and ease of use provided by Survicate. Many reviewers find it useful not only for gathering feedback from customers but also for improving internal processes and gathering ideas from their teams. They particularly enjoy the balance between pre-built templates and customization options available in Survicate's survey builder.

Difficult survey creation process: Several users have expressed a desire for a more user-friendly survey creation process. They have found it difficult to navigate and use, resulting in frustration and time wasted.

Outdated user interface: Users have mentioned that the survey's user interface is outdated. They feel that it lacks modern design elements and is not visually appealing or engaging. This has led to a less enjoyable experience for some users.

Complex features: Some users have found the software's features complex to understand, particularly when it comes to automation. The complexity of these features has made it challenging for users to fully utilize them and may require additional training or support.

Survicate receives high recommendations from users for several key reasons. Users highly recommend Survicate for its excellent support team and platform. The support team is praised for being helpful, fast, and responsive to user needs. Additionally, Survicate's platform is described as great, easy to use, and versatile.

Users also appreciate the integrations offered by Survicate and recommend taking advantage of them as they enhance the functionality of the tool.

Lastly, users recommend Survicate for its ease of implementation and upkeep. It is considered to be the easiest surveying tool to implement, requiring no overhead or additional implementation steps. Users find it simple to use and value the clean look of the platform.

Overall, Survicate is highly recommended by users for its great support team, integrations, ease of implementation, and simplicity in use.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Aleksandra Korczynska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.
  • Integrations
  • User targeting
  • Great UI & UX
  • Dedicated onboarding, and support
  • Automated analysis of open text responses
  • Survey distribution methods: web, mobile, email & link
  • More complex questions types
Here's what worked especially well for us:

- Collecting in-product feedback with targeted surveys. It allowed us to better understand perception of features we were launching with the product team. One-time, quick installation (for all surveys), was especially useful for us, as we didn't have to involve the Development Team in launching our surveys.

- Running targeted website surveys to better understand audience, improve messaging, and content. We used Survicate on our feature pages, blog posts, etc. It allowed us to better understand what visitors are looking for on our pages, adjust the way we do messaging.

For both use-cases the recently introduced feature that automatically groups open-text responses into relevant topics was a game changer for us. It reduced significantly the amount of manual work to analyze collected data.
Survey Format & Appearance (3)
100%
10.0
Survey templates
100%
10.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
90%
9.0
Changes to live survey
100%
10.0
Question design help
80%
8.0
Multiple question types
90%
9.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (3)
96.66666666666666%
9.7
Data export
100%
10.0
Standard reports
90%
9.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
100%
10.0
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
85%
8.5
Access controls
80%
8.0
Compliance
90%
9.0
  • Being able to automatically identify topics from open-text responses significantly reduced amount of manual work on our end. Hours saved on weekly basis.
  • One-time quick installation reduced the potential amount of development time required to either build surveys, or update them on our own.
  • We find these surveys to be a good alternative to lengthy questionnaires, or deep interviews. They're super quick to launch, and generate insights almost instantly. Money and time may be saved on user interviews, and incentives to take questionnaires.
I must say, the quality and level of Customer Success done by the Survicate team is outstanding. As a customer of the highest tier package of Survicate, we regularly receive hints and suggestion on what we can improve when it comes to our surveys. We even have a Slack channel, when we can reach out in case we have something to discuss or ask.
15
Content Team uses Survicate to improve messaging on our website.
Product Marketing uses Survicate to launch in-app targeted surveys inside our product.
Product Team uses Survicate to collect user feedback inside our app.

Business Functions:
Marketing: Product Marketing Manager, Email Marketing Manager, Content Marketing Manager, Country Marketing Managers, Demand Generation Manager, Website Marketing Specialist
Product: Product Manager, User/UX Researcher
  • Gathering Website Feedback to improve messaging
  • Collecting Product Feedback to improve features
  • Measuring Customer Satisfaction Metrics ( NPS )
  • Customer Research
  • Automated Open-Text Answer Analysis
  • Using Mobile Surveys to collect feedback inside iOS/Android apps
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team.
No
  • Integration with Other Systems
  • Ease of Use
There are two significant factors, of equal importance to us.

The first one is the tool being connected to all the Marketing Stack we use on a daily basis. The integration with HubSpot is really robust, useful, yet really easy to use.

The second factor is already mentioned ease-of-use. It's important for us to use tools that are easy to use, as we don't want to spend too much time on learning how to use each tool we use.
The market has changed over the years, I believe there are more and more customer feedback solutions on the market. We would still be looking for a tool that's not too "big"/complex/costly like Qualtrics, yet scalable enough to handle our traffic, and one that we would feel improve over the time we use it. So not an 'addon' to a bigger solution, as from our experience such products don't evolve fast enough over time.
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys.
  • Implemented in-house
Yes
1. Signup, and adding users to the application
2. Trialing the tool for free, credit card was not required
3. For web and in-product surveys it's necessary to install the tracking code.
4. Launching and designing survey. Surveys can be imported from other tools, and also AI can assist in creating surveys. They also have templates for our use-cases.
5. Purchasing the subscription
Change management was minimal
Survicate offers quick in-product support, via chat ( not a chatbot ) that responds in minutes, not hours. For all customers. This is definitely something I don't see in some of the tools we use.

Secondly, as a highest-package customer we're receiving insightful tips, and recommendations from our Customer Success Manager, who knows our use-cases really well and knows how Survicate can best address them. We even have a Slack channel, where we can get help in no-time.
Yes. As a customer of the highest package we received the premium support. We bought the subscription due to the high volume of traffic our website and product. We didn't 'know' we need premium support, but once we received first reports from a dedicated Customer Success Manager, we started appreciating it. The work they put into helping us achieve the success with the tool they offer is really valuable.
Yes
Whenever there's an issue with the tool we report it via chat in the application. The response time is usually around several minutes. Customer support then creates a bug on our behalf, and updates us on ETA regularly. We never experienced a bug that was unresolved. The resolution time is good.
As described before, it was surprising for us to receive insightful reports from dedicated customer success manager, on how we can improve our surveys and feedback collection process, or even expand business areas in which the product can help ( without expanding our subscription ). It's great that the CSM understand our business needs, and knows how the tool can address them.
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
  • Survey creator
  • Integrations setup
  • Survey analysis
  • Survey experience for respondents
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.
Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Survey Format & Appearance (3)
16.666666666666668%
1.7
Survey templates
N/A
N/A
Themes
50%
5.0
Custom logo/branding
N/A
N/A
Survey Content (2)
N/A
N/A
Question design help
N/A
N/A
Multiple question types
N/A
N/A
Survey Logic (1)
60%
6.0
Survey logic flexibility
60%
6.0
Survey Reporting & Analytics (5)
28%
2.8
Response tracking
50%
5.0
Data export
50%
5.0
Standard reports
40%
4.0
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
30%
3.0
Access controls
60%
6.0
Compliance
N/A
N/A
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
5
  1. Info' Sys' team: they are responsible for building the web site where Feedback Lite is being used. so they set up the widget on that site, including liaising with Feedback Lite
  2. IT support - it is their responsibility to download responses from Feedback Lite admin' , and load them to our Salesforce, as cases.
  3. Content publishing teams (documentation, training team etc.) - at the end of the day, they receive the feedback collected by Feedback Lite, and handling as tasks.
1
We have an Info Sys analyst, responsible for different organizational solutions (software and services) .
  • Customers consuming technical knowledge about our products, and want to alert about missing/wrong/unclear content, or would like to ask questions.
  • Create support cases (in our CRM - Salesforce) - for each feedback received.
  • We are looking into better automation/integration with the CRM.
  • we will consider the Rating survey (customers satisfaction with our knowledgbase), in addition to collecting textual feedbacks.
Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product.
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