TrustRadius Insights
Convenient and Easy-to-Use Platform: Users found Swell to be a convenient and easy way for patients to leave reviews on Google, resulting …
Overview
What is Swell?
Swell provides a customer engagement tool to help local businesses provide convenient online experiences that improve customer interactions.
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What is Swell?
Swell provides a customer engagement tool to help local businesses provide convenient online experiences that improve customer interactions.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Podium?
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Product Details
- About
- Competitors
- Tech Details
What is Swell?
Swell provides a customer engagement tool to help local businesses provide convenient online experiences that improve customer interactions.
Swell is a modular offering. Services include:
Swell Insight - A dashboard that provides access to customer engagement and reputation data, featuring:
Swell Review - An easy, automated, customizable way to get more positive reviews.
Swell Webchat - A way for website visitors to engage with and get more information about a business.
Swell Message - A place to chat with customers, one on one or in groups, via text, email, or Facebook Messenge
Swell Schedule - A way for people to request appointments online and receive automated updates.
Swell Survey - Simple surveys to get honest feedback.
Swell Pay - Send mobile invoices and receive mobile payments.
Swell is a modular offering. Services include:
Swell Insight - A dashboard that provides access to customer engagement and reputation data, featuring:
- Rich Dashboards - View, organize, and understand review, survey, and messaging info across every Swell app.
- Aggregate Review Data - Bring together review data from Facebook, Google, and many more, so you have one single source of truth.
- Smart Filters - To more quickly locate relevant data.
- Data Visualizations = Graphs to analyze review trends and track changes over time.
- Take-Action Interface - See a few poor reviews? Take action instantly and solve customer problems seconds after reviews are published.
Swell Review - An easy, automated, customizable way to get more positive reviews.
- Automated Review Requests - Create and send personalized review invites via text, and use built-in templates.
- Instant Review Response - Templates used to respond to reviews inside Swell, or create and send personalized messages. Users can even share reviews or assign them to people on a team.
- Track Performance and Insights - Monitor review scores across platforms.
- Customizable Send Rules - Create rules for who gets review invites and when.
- Review Tagging and Organization - Filter reviews based on location, source, date, or keyword. Add custom tags to filter by location, department, etc.
Swell Webchat - A way for website visitors to engage with and get more information about a business.
- Customize - Customize branding, messaging, fonts, colors, icons, and profile pics.
- Chat with 1 or 100+ -Swell WebChat can handle loads of individuals chatting at the same time.
- Notifications - Get an alert any time a WebChat is received.
- Group Chat - Lets one or more team members chat with a single website visitor.
- Automatic Message - Customize contact groups, so that the right messages are routed to the right person, team, or location.
- Multiple Chat Instances - To give individual locations or sub-brands their own way to connect. Create multiple web chats on a single website or across multiple websites.
Swell Message - A place to chat with customers, one on one or in groups, via text, email, or Facebook Messenge
- Unified Messaging - Bring text and Facebook messages into one thread to quickly address questions or issues.
- Bulk Text Sends - Create text templates, then send pre-formatted texts to a group of recipients.
- Contact Management - Import and manage groups of contacts to send targeted text promotions or communications.
- Bulk Contact Upload - Upload large groups of contacts so as to build lists and send texts to large lists of contacts.
- One-to-One Texting - Chat directly with individual customers through texting.
- Automatic Messaging - When someone completes a transaction with a business, automatically send a review request based on an action in an CMS or PMS.
Swell Schedule - A way for people to request appointments online and receive automated updates.
- Web-Based Schedule Request - Embedded website form provides all the necessary scheduling details, such as customer name, contact info, and requested appointment time(s).
- Text Message Appointment Links - Drop a simple scheduling link inside a text or Facebook Messenger conversation using Swell Message.
- Reporting and Tracking Track all appointment requests inside a single screen so it’s easy to schedule them in a calendar.
Swell Survey - Simple surveys to get honest feedback.
- Net Promoter Score™ Send this standard benchmark survey to get a pulse on how many customers would recommend a business.
- Text-Message Surveys - Automatically get feedback through quick text message surveys.
- Automated Team Assignment - Automatically assign members of a team to specific survey responses so they can correct issues ASAP.
Swell Pay - Send mobile invoices and receive mobile payments.
- Payment Requests - Send customers itemized, mobile-friendly payment requests via text, or through Swell Message.
- Secure Transactions - Powered by Stripe for Payment Card Industry (PCI) compliant transactions via ACH, credit or debit card, Apple Pay, and Google Pay.
- Integrated Refunds - Correct mistakes by issuing refunds to the original payment source.
- Bank Integration - Connect Swell Pay to a bank, so transactions happen fast.
- Custom-Branded - Customize Swell Pay invoices so users know they came from you.
Swell Competitors
Swell Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Convenient and Easy-to-Use Platform: Users found Swell to be a convenient and easy way for patients to leave reviews on Google, resulting in a significant increase in reviews in just one week. They appreciated the user-friendly interface, intuitive navigation, and the ease of leaving reviews provided by Swell. Some users also valued having customer service available to answer any questions they had during the setup process.
Effective Review Reminders: Users appreciated the automated review reminders sent by Swell when they forgot to ask patients for a review. This feature not only saved them time and effort but also resulted in a high response rate from their patients. The convenience and effectiveness of these reminders were praised by multiple reviewers.
Responsive Customer Service: Users highly praised the availability and helpfulness of the Swell staff, describing their customer service as helpful, responsive, and willing to assist. They valued the assistance provided by the Swell team in setting up and customizing the platform to fit their specific needs. The accommodating nature of the customer service representatives during sign-up and implementation was mentioned as a positive aspect by several reviewers.
Integration Issues: Several users have reported experiencing integration issues with Swell, resulting in discrepancies in the numbers reflected on the dashboard. This has caused frustration and made it challenging for users to rely on accurate data for their business decisions.
Overwhelming Chat Functionality: Many users have found the chat functionality and additional features of Swell to be overwhelming and difficult to manage effectively. The abundance of options and tools can be confusing, leading to a steep learning curve for new users.
Limited Customization Options: Users have expressed frustration with the limited customization options available in Swell. While they appreciate that software updates are addressing this issue, they still feel restricted in their ability to tailor the platform to their specific needs. They desire more flexibility and control over how they can customize various elements of the software.
User recommendations from the reviews suggest the following: try Swell and understand its full potential, utilize customer support and update pages while waiting, implement the text widget and explore features. Users highly recommend implementing Swell's text widget for any business as an effective review generation tool. They suggest exploring all areas of Swell, utilizing tutorials, and taking advantage of customer service. Additionally, users advise double-checking if Swell's features meet specific needs before implementation. Overall, users believe that Swell offers an affordable way to communicate with clients, boosts online reviews and reputation management efforts, and provides valuable tools such as webchat and SMS contact.