SyAM Software

SyAM Software is a device management solution designed to simplify IT asset management for organizations of all sizes. According to the vendor, SyAM Software offers unified asset management, a simplified helpdesk, intelligent power management, and software deployment capabilities. This solution is aimed at IT managers and administrators, help desk technicians, educational institutions, healthcare organizations, and government agencies. SyAM Software allows for the seamless management of PCs, iPads, and Chromebooks, all integrated with the help desk and accessible from anywhere.

Key Features

Unified Asset Management: According to the vendor, SyAM Software offers a unified device management solution for PCs, iPads, and Chromebooks, seamlessly integrated with the help desk. It provides a centralized Asset Database to access key data and streamline IT asset management.

Simplified Helpdesk: The vendor states that SyAM Software facilitates swift and user-friendly problem reporting. Users can access the help desk through a secure self-service portal, customized forms, or by sending an email. It offers multiple convenient options for users to choose from.

Intelligent Power Management: According to the vendor, SyAM Software enables swift and straightforward implementation of Intelligent Power Management. It aims to reduce operating costs and ensure uninterrupted user productivity, delivering a quick return on investment.

Asset Management: SyAM Software combines all IT-supported assets into a single database, according to the vendor. It provides real-time configuration and usage data for Windows and Linux PCs, laptops, servers, Apple mobile devices, and Chromebooks. Static assets can be uploaded in bulk and kept up to date through the SyAM interface.

Chromebook Management: The vendor claims that SyAM Software seamlessly integrates with the Google Admin Console. It provides a user-friendly interface for searching, viewing, and editing Chromebook devices, users, and organizational units. It allows for bulk actions such as relocation, power washing, deprovisioning, disabling, and annotating field programming.

PC Management: According to the vendor, SyAM Software's hardware vendor-agnostic agent works on Windows and Linux platforms. It enables remote access, power management, application deployment, reporting, user auditing, monitoring, and alerting. It provides full system servicing and keeps systems up to date.

Remote Management Software: SyAM Software allows remote keyboard and mouse control of assets from anywhere, as claimed by the vendor. It provides remote power controls, including shutdown, restart, and wake-on-LAN capabilities. It supports remote out-of-band management technologies such as Intel® vPro™ and IPMI.

Software Deployment: According to the vendor, SyAM Software enables easy distribution of software and patch deployment across the network. It supports deployment of executables, MSI's, registry edits, scripts, and batch files. It provides customizable templates, target machine selection, and scheduling capabilities.

Helpdesk: SyAM Software offers various options for end-users to report problems, including public forms, self-service portals, and email-to-ticket, according to the vendor. It integrates with asset management for easy tracking of service history. The vendor states that it provides a mobile-friendly interface for technicians to update ticket comments and access tickets.