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Symantec Client Management Suite

Symantec Client Management Suite

Overview

What is Symantec Client Management Suite?

Symantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.

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Recent Reviews

TrustRadius Insights

Symantec products have become essential tools for organizations looking to efficiently manage their IT desktop assets. Service technicians …
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Symantec - how they rate

10 out of 10
October 09, 2015
We use the full Client Management Suite as well as Disk Encryption/Universal Server (PGP) and have had great success protecting and …
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Pricing

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What is Symantec Client Management Suite?

Symantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Symantec Client Management Suite?

Symantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.

Symantec Client Management Suite Features

  • Supported: Desktop and Laptop Deployment
  • Supported: Patch Management
  • Supported: Security Management

Symantec Client Management Suite Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported CountriesAmericas, Europe, Middle East, Africa, Asia

Symantec Client Management Suite Downloadables

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Comparisons

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Reviews and Ratings

(47)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Symantec products have become essential tools for organizations looking to efficiently manage their IT desktop assets. Service technicians rely on Symantec's solutions to deploy and support large volumes of computers, ensuring that clients have up-to-date and secure systems. One popular tool, the Symantec Management Platform Client Management Suite, offers a comprehensive set of features for inventory management, software delivery, patch management, and imaging of both Windows and Mac workstations. Another widely used solution is the Symantec Client Management Suite, which enables organizations to handle tasks such as patch management, software delivery, inventory management, custom inventory creation, reporting, and IT analytics across their entire environment.

Symantec's products excel at automating cumbersome processes and facilitating the efficient distribution of software updates through their Peer to Peer software deployment feature. This eliminates the need for distribution servers and streamlines software distribution across an organization's network. Moreover, Symantec Management Platform is a global solution that effectively manages end user machines and servers, providing reliable software installations, upgrades, patches, and monitoring capabilities. Institutions like Oxford University rely on Altiris CMS within the Symantec Management Platform to gain control over managed software delivery, access thorough inventory information, and conduct incident remediation.

Symantec Client Management Suite shines when it comes to imaging computers, remote software installation, inventory management, and trend analysis. It serves as a centralized hub for collecting hardware and operating system information while providing comprehensive software inventory and metering capabilities. Additionally, Symantec Client Management Suite is chosen by organizations worldwide to ensure endpoints are kept up to date with crucial software updates and Windows patches. The suite's integration with Symantec endpoint protection further enhances security measures and safeguards sensitive data.

A testament to its scalability and efficiency is how Symantec Client Management Suite successfully supports organizations managing over 35K endpoints. It simplifies day-to-day processes by facilitating gold image builds, software delivery, patch management, and asset management. Ultimately, the suite's ability to execute tasks seamlessly and generate detailed reports for management makes it a go-to solution for organizations across various industries.

Many users have praised the software for its effectiveness in securing applications on laptops. Additionally, users highly recommend utilizing the software's capabilities for managing and packaging images in large-scale environments. Moreover, it is widely recognized that the software serves as a trusted and proven platform for zero trust security architecture. Users also appreciate the convenience of managing multiple devices in a single window using the software. Lastly, Symantec is consistently acknowledged as a leader in the field of anti-virus and PC security solutions.

Attribute Ratings

Reviews

(1-2 of 2)
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Ted Jan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Symantec Client Management Suite across the whole environment. We use it to manage all our workstations and several of our servers. Specifically, we use it for patching, software deployment, blacklisting applications, and asset inventory. We particularly like the direction that Symantec has gone with software deployment. Symantec allows the use of Peer to Peer software deployment which limits the need for distribution servers in the network. We've been using it quite successfully with some of our smaller locations.
  • Patch management.
  • Software deployment.
  • Licensing is a pain.
  • Application metering while works can bog down a computer if not careful.
Patching and Software Deployment are the strong points for Symantec Client Management Suite. We don't really use Symantec Client Management for Desktop Imaging, we prefer to use MDT, however we are just starting to investigate using Symantec Client Management to do Windows 10 servicing and so far it looks really good.

The direction that Symantec has started with peer to peer, in my mind, made it a solid solution. The peer to peer function allowed us to reduce our overall infrastructure, primarily with smaller sites

If you want to use Symantec Client Management Suite for blacklisting applications, be very careful. It's a resource hog. It works well if you have an emergency and want to block chrome from running due to a Zero-Day, but it's not something that you want to have a lot of policies running.
  • Reduction in infrastructure with new peer-to-peer functionality.
  • Reporting on assets in environment is really good.
Kace is very fast to set-up and it's good for a lot of companies if patch and software deployment is all you care about but I don't think that it is as strong as SCCM or Symantec CMS. SCCM is a strong competitor to Symantec Client Management Suite and they both share a lot of the same functionality. Our company uses SCCM on servers and Symantec Client Management Suite on workstations. Symantec has a lot of products that interconnect rather easily like Change Management, Service Desk, and SEP.
Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.
Snow License Manager, BeyondTrust Remote Support (formerly Bomgar), Symantec Endpoint Protection
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Symantec Client Management Suite internally and provide administration for three customers. We currently manage over 10,000 endpoints across several Symantec Management Platforms. Our largest use of the console is with Patch Management, Software Delivery, Inventory, Custom Inventory, Reporting and IT Analytics. Patch Management allows us to be somewhat creative with policy and filters to manage patch compliance across all Windows platforms. Software Delivery provides us the 'set it and forget" by utilizing compliance checks. The new 7.6 platform has better capabilities around importing and managing software. Inventory now provides a nice flip book page for agent health statistics. There are several scripting languages provided within the console to help you easily custom script inventory. Reporting can be done from an ad hoc perspective within the Activity Center if you're not a SQL guru. Otherwise there are several predefined reports, SQL creation tools, copying and editing tool or you can find many reports on Symantec Connect.
  • Software Delivery has great features like compliance checking, custom compliance inventory and execution reporting. Once compliance has been configured you can leave the policy active and if the software is uninstalled the policy will reinstall the software.
  • The ability to use different scripting to create custom inventory. If you're good with scripting and SQL the platform can be utilized as a configuration manager.
  • The ease of setting up the Symantec Management Platform 7.6 is easier and faster than previous versions. The use of the Symantec Installation Manager performs pre checks to identify areas or applications that may need to be installed and the links provided are up to date.
  • I would like to see some improvement around filters as it pertains to making a report from a filter. This would be great for end users that are not familiar with database schema.
  • MAC patch management could improve by creating more policy based options.
  • Please allow custom data class guides to remain the same after they are updated.
I believe any business can benefit from the Symantec Management Platform. If you're looking for a tool that can image, configure, patch, deliver software, inventory and report on multiple platforms to include MAC, Windows, Linux then I would recommend Symantec Management Platform. Of course any investment needs to have a better return so the ROI may not meet the needs for everyone.
  • As a hosting provider we are able to provide a low cost solution to multiple customers with different needs.
  • Symantec Client Management Suite allows us to manage several platforms and allows our customers to focus on growing their business while we take care of their IT Assets.
Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level.
25
Many of the employees utilize the console to create patch management policies or software delivery. Some are given requests to create custom reports or to create custom inventory. They use the platform to automate processes or to automate tasks they are completing manually daily.
3
We currently have three employees that are well versed in the Symantec Management Platform. Two of the employees have worked with the product for over fifteen years. Two of the employees have several years experience with Microsoft SQL, Windows OS platforms, MAC platforms, Linux platforms and hold certification form Symantec and Microsoft.
No
I am providing this rating as high because I am given great support when issue arrises. Symantec is prompt about contacting me and working through the issue until it has been resolved. If the issue is not resolved it's escalated and I am given a estimated time when the issue should be resolved.
No
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