Our experience with the support provided by the channel that gives us the solution has been effective, with solutions and suggestions toward the good uses that should be given to the tool. Support is permanent and has all the necessary provisions.
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I have only had to contact support for our Symantec Endpoint Protection product once, and they resolved my issue quickly and capably.
I've called a few times and the support is great. They help me walk through the issues that I was having and even remotely connected to my server and show me how the fix the issue. I hope the support doesn't change since they were bought by Broadcom.
I've only ever had to deal with support for registration purposes, and they were able to sort out that issue. The software works without much intervention.
Symantec Endpoint Protection support isn't best, and that's putting it lightly! They can take a long time to come back to you, and if they don't answer your question immediately and you have to go back, you'll be waiting a while again. The good part is that they manage the infrastructure, so you only need to worry about installing and configuring your part of the portal. I will say the portal is very stable and hasn't ever gone down in the time we've used it.
Hard to contact, to begin with, but once you do they seem willing to help.
It eliminated all our problems at the institution. We no longer have to constantly contact our IT department for fixes and we can run all devices knowing we are secure.
It's a big company. Symantec's support is good once you actually get them. We generally have to open a ticket and get a call back - eventually. They rarely have the answer for us right away, but they are good about either escalating or researching and getting back to us in a day or two. We rarely have any issues, so this usually isn't too big of a deal for us. If their product had more issues I would really have to debate whether or not I needed a different vendor due to the time it takes to actually get support. As I said, once we reach a person with the right skills for the right product, we're usually happy with the results.
I haven't had to use Symantec support for Endpoint that much over the years, but I did when we had to deploy it to the stores. Now deploying to the remote locations ended up being really easy, but I had some questions and issues with using a relay at each store location that support was honestly pretty terrible at helping with. In the end I figured out the problem with my own research and it was simply that I needed to decrease the number of heartbeats sent from the clients since we were deploying to over 10,000 machines which I was surprised that support didn't point out in beginning of talking to them, so I was a little annoyed with that.
I can hardly recall having to contact their support; product has run well! From the times I have contacted them, it was usually just in regard to something I could not figure out how to do. The product has not had much in the way of technical issues.
Intial contact can at times be a speed bump however I have many alternatives when the speed bump happens which helps to get things addressed.
Symantec Endpoint Protection is designed to protect against advanced malware threats with powerful, layered protection backed by industry leading security intelligence.
- Network Threat Protection stops most threats before they can take up residence on the machine
- Insight reputation scoring accurately detects rapidly mutating malware and zero-day threats
- SONAR™ behavioral analysis stops malicious files designed to appear legitimate
- Strong antivirus, antispyware and firewall protection eradicate known mass malware
- Supported: Network Threat Protection
- Supported: Insight
- Supported: SONAR behavioral analysis
- Supported: Antivirus
- Supported: Antispyware
- Supported: Firewall protection
Overview Demo of Symantec Endpoint Protection
|Deployment Types||On-premise, SaaS|
|Operating Systems||Windows, Linux, Mac|
|Supported Countries||Americas, Europe, Middle East, Africa, Asia|
Frequently Asked Questions
Symantec Endpoint Protection is the company's flagship antivirus / endpoint security product.
Reviewers rate Hybrid Deployment Support and Malware Detection highest, with a score of 8.8.
The most common users of Symantec Endpoint Security are from Enterprises and the Information Technology & Services industry.