Name: Symantec IT Management Suite
Rating: 8 (5 reviews)
Author: Broadcom

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

JavaScript Frameworks

Mind Mapping

Mobile App Development

Push Notifications

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Embedded Business Intelligence (BI)

Enterprise Generative AI

Partner Relationship Management

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Content Delivery Networks (CDN)

Data Quality

Data Virtualization

Distributed Denial of Service (DDoS) Protection

Extended Detection and Response (XDR)

Fraud Detection

Identity Governance and Administration

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Databases

Scale-Out Storage

Secure Email Gateway

Smart Contracts

Tower Servers

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Direct Mail Automation

Email Marketing

Email Testing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Antivirus

Security

Estate Planning

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Mental Health

Public Transportation

Trucking Software

Vertical-Specific

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Symantec IT Management Suite

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

Likelihood to Recommend

Usability

Support Rating

Software and hardware inventory tracking

License management

Asset lifecycle monitoring

Contract management

Asset relationship management

Broadcom

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Discovery and management of hardware and software inventory

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Monitoring asset lifecycle from acquisition to retirement

Tools to assist in managing purchase orders and contracts

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

BMC Helix ITSM

BMC Remedy Asset Management UNPUBLISHED

Automation Anywhere

Microsoft Teams

Programmer Analyst

Symantec IT Management Suite 2019-07-10 08:05:24

Tivoli

Ivanti Neurons for ITSM

Microsoft SQL Server

Microsoft System Center

Rapid7 InsightVM

BMC Helix Client Management

Sr. Systems Admin

Symantec IT Management Suite 2017-08-25 17:42:25

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Product development

Remote assistance

Memory consumption

Older machines

Not support

End to end

Base software

Broken down

Easy to use

Home

IT Asset Management Software

This is excellent software for verifying attempts at intrusions or computers that have been infected by some virus/malware. I like it because it has a very simple interface to understand and use. This program guarantees 100% server protection and critical data. It has been implemented in the company for more than 10 years.

Guarantees protection
Removes all type of threats
Easy to use
Updates in background

Increased memory consumption
Older machines can not support the program

Reduction of virus infections
Greater clarity in the reports
Monitoring the network and infra

BMC Remedy Asset Management, Microsoft Teams, Automation Anywhere

Symantec ITSM is used as our primary workstation management tool for 25k end points. The primary purpose is to image workstations, install software remotely enterprise wide, site wide and individual installs. It is also used as the primary inventory tool for hardware and software to provide IT lifecycle reports. We were able to hit 98% patch effectiveness using the ITSM tool with 2 primary sys admins.

Here is a link to a full case study covering our use case: https://www.symantec.com/content/dam/symantec/docs/customer-success/adventist-health-en.pdf

End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
Application usage reporting on what software is being used and how much - broken down by site, department and user.
5% of managed workstations were patched.
IT lifecycle reports were automated with live inventory feeds to enable purchase reports.

Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.

Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
Increased inventory accuracy reports from 55% to 99.5% of all known company machines
Reduced staff to operate Systems Management tools from 22 people to 4

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During a really bad software bug support call my support rep at 4:30pm said I will be their tomorrow. He got on a plane that night and flew to my location. We fixed the issue the next day after he was able to watch it up close in person. A different issue and a different year, backline actually wrote, tested and installed code for me 1 day after reporting it.

Inventory
Software package deployment
Patching

Stacking packages together in a policy requires thought to make sure all the packages integrate.
The license contract module can be difficult to link the various sections together. It has gotten a lot better in version 8.1.
No current ability to integrate natively, barcode software into the Asset module. It is a partner application that requires a separate purchase and setup.

Symantec IT Management Suite

Overview

What is Symantec IT Management Suite?