Excellent tool for monitoring the network
This is excellent software for verifying attempts at intrusions or computers that have been infected by some virus/malware. I like it …
Overview
What is Symantec IT Management Suite?
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.
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What is Symantec IT Management Suite?
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase…
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is Symantec IT Management Suite?
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.
Symantec IT Management Suite Features
IT Asset Management Features
- Supported: Software and hardware inventory tracking
- Supported: License management
- Supported: Asset lifecycle monitoring
- Supported: Contract management
- Supported: Asset relationship management
Symantec IT Management Suite Competitors
- Zendesk Suite
- Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
Symantec IT Management Suite Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Americas, Europe, Middle East, Africa, Asia |
Symantec IT Management Suite Downloadables
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Reviews and Ratings
(6)Attribute Ratings
Reviews
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July 10, 2019
Excellent tool for monitoring the network
This is excellent software for verifying attempts at intrusions or computers that have been infected by some virus/malware. I like it because it has a very simple interface to understand and use. This program guarantees 100% server protection and critical data. It has been implemented in the company for more than 10 years.
- Guarantees protection
- Removes all type of threats
- Easy to use
- Updates in background
- Increased memory consumption
- Older machines can not support the program
86%
8.6
- Reduction of virus infections
- Greater clarity in the reports
- Monitoring the network and infra
We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
August 28, 2017
Symantec ITSM - A wobbling king of ITSM
Symantec ITSM is used as our primary workstation management tool for 25k end points. The primary purpose is to image workstations, install software remotely enterprise wide, site wide and individual installs. It is also used as the primary inventory tool for hardware and software to provide IT lifecycle reports. We were able to hit 98% patch effectiveness using the ITSM tool with 2 primary sys admins.
Here is a link to a full case study covering our use case: https://www.symantec.com/content/dam/symantec/docs/customer-success/adventist-health-en.pdf
Here is a link to a full case study covering our use case: https://www.symantec.com/content/dam/symantec/docs/customer-success/adventist-health-en.pdf
- End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
- Application usage reporting on what software is being used and how much - broken down by site, department and user.
- 5% of managed workstations were patched.
- IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
- Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
- Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
96%
9.6
- Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
- Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
- Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
- Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
- Increased inventory accuracy reports from 55% to 99.5% of all known company machines
- Reduced staff to operate Systems Management tools from 22 people to 4
Symantec ITSM lets business manage all platforms well not just windows. The depth of software management, Inventory, Asset, license management, contracts and ability to adapt to a customers needs to fantastic. However, SCCM has a lot of benefits and may surpass Symantec ITSM as Microsoft makes it harder and harder for any other vendor to manage Windows machines and environments.
Yes
Premium support gives me a the ability to escalate quickly to the back end when I find code issues. I know enough, if not more than all the first line and 2nd line support staff after 10 years of supporting this product. Premium support also lets me know what issues others have seen as my support rep sends me weekly emails on issues discovered in the field.
Yes
I have given numerous bug issues over the years to back end. For the most part they have been acknowledge and fixed pretty quickly
During a really bad software bug support call my support rep at 4:30pm said I will be their tomorrow. He got on a plane that night and flew to my location. We fixed the issue the next day after he was able to watch it up close in person.
A different issue and a different year, backline actually wrote, tested and installed code for me 1 day after reporting it.
A different issue and a different year, backline actually wrote, tested and installed code for me 1 day after reporting it.
- Inventory
- Software package deployment
- Patching
- Stacking packages together in a policy requires thought to make sure all the packages integrate.
- The license contract module can be difficult to link the various sections together. It has gotten a lot better in version 8.1.
- No current ability to integrate natively, barcode software into the Asset module. It is a partner application that requires a separate purchase and setup.
No