Symantec IT Management Suite Reviews

6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
July 10, 2019
Denis Pereira | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
This is excellent software for verifying attempts at intrusions or computers that have been infected by some virus/malware. I like it because it has a very simple interface to understand and use. This program guarantees 100% server protection and critical data. It has been implemented in the company for more than 10 years.
  • Guarantees protection
  • Removes all type of threats
  • Easy to use
  • Updates in background
  • Increased memory consumption
  • Older machines can not support the program
The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Read Denis Pereira's full review
August 28, 2017
Shawn Mayhew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Symantec ITSM is used as our primary workstation management tool for 25k end points. The primary purpose is to image workstations, install software remotely enterprise wide, site wide and individual installs. It is also used as the primary inventory tool for hardware and software to provide IT lifecycle reports. We were able to hit 98% patch effectiveness using the ITSM tool with 2 primary sys admins.

Here is a link to a full case study covering our use case: https://www.symantec.com/content/dam/symantec/docs/customer-success/adventist-health-en.pdf
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
I would recommend Symantec ITSM to any company over 250 endpoints seeking to effectively manage their endpoints with a customizable tool. The ability to manage your workstations end to end using imaging tools, software deployment, inventory, workflow engine, reporting tools and end user support is awesome.
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Read Shawn Mayhew's full review

Feature Scorecard Summary

Software and hardware inventory tracking (2)
7.0
License management (2)
10.0
Asset lifecycle monitoring (2)
9.0
Contract management (2)
9.0
Asset relationship management (2)
8.0

What is Symantec IT Management Suite?

Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.


Categories:  IT Asset Management

Symantec IT Management Suite Features

IT Asset Management Features

Has featureSoftware and hardware inventory tracking
Has featureLicense management
Has featureAsset lifecycle monitoring
Has featureContract management
Has featureAsset relationship management

Symantec IT Management Suite Video

Symantec Endpoint Management Solutions

Symantec IT Management Suite Downloadables

Symantec IT Management Suite Competitors

Zendesk Support Suite, Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)

Symantec IT Management Suite Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Symantec IT Management Suite Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:Americas, Europe, Middle East, Africa, Asia