Name: Symphony™
Rating: 9.6 (3 reviews)
Author: ALSEGO

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Secure data exchange: Reviewers have found Symphony's ability to securely exchange data via WhatsApp and integrate it into their CRM system very helpful. Multiple users have praised this feature, indicating that it is a significant advantage of using Symphony.

Efficient ticket management: Several reviewers appreciated how Symphony provides all the necessary information to follow and create tickets, making it easy for even first-time users to browse and navigate through it. This feature has been mentioned by multiple users as one of the primary reasons they find Symphony efficient.

Excellent customer support: The best feature for some reviewers was the customer service representatives provided by Symphony, implying that their customer support is top-notch. Many users appreciate the world-class team at Integra Touch that works on Symphony and thought that their customer focus, passion, and attention to detail set them apart from other providers.

Expensive: Some users have found Symphony™ to be expensive and not worth the cost. 

Unintuitive: Reviewers have expressed that they find Symphony™ to be unintuitive and not very user-friendly, making it difficult to learn.

Glitches: Multiple users have reported experiencing glitches and malfunctions in the software that disrupt work processes.

Symphony™

Banking Software features customer account management and customer account portals for customer self-service, and also for customer support interaction, whether the customer is a person or company. It includes mobile applications with features for customer self-service and support for a variety of financial services.

Banking

<div>Founded in 2009, ALSEGO is a software editor with a track record of delivering robust, secure and modern packaged solutions to the financial sector. Over a decade of developing and editing banking software, compliance applications and other banking industry products have culminated in our White-Label online banking platform and secure professional solutions. Our products are adept at tackling the pitfalls of digital banking projects.</div><div>We offer a variety of FinTech solutions catering to the changing regulatory environment of the financial industry. Alongside our clients, we want to reach business objectives and to exceed expectations. Increasing end-to-end customer satisfaction while keeping a focus on cost efficiency and pragmatism.</div><div>Our solutions are used across the globe. Banks, credit unions and other financial institutions face digital transformation challenges. To that end, we bring innovation to make your business more agile, more competitive and more performant.<br></div>

ALSEGO

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Symphony™

Overview

What is Symphony™?