TrustRadius Insights
Secure data exchange: Reviewers have found Symphony's ability to securely exchange data via WhatsApp and integrate it into their CRM …
Overview
What is Symphony™?
Financial middleware solution for the conversion, validation and transmission of financial messages.Analyze messages regardless of their format: Read and analyze financial messages in various formats and transmit them in other formats, such as SWIFT, VIR 2000, ISO 20022, etc.Facilitate transaction…
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- About
- Competitors
- Tech Details
What is Symphony™?
Financial middleware solution for the conversion, validation and transmission of financial messages.
Analyze messages regardless of their format: Read and analyze financial messages in various
formats and transmit them in other formats, such as
SWIFT, VIR 2000, ISO 20022, etc.
Facilitate transaction processing: Unbundle transactions
atomically and analyzes each transaction and then reconsolidate them in the desired format. Fully configurable with software applications for financial message filtering & screening to fulfill regulatory obligations (AML, KYC, etc.)
Orchestrate all messages: Efficiently orchestrate all financial messages transmitted
between or within financial institutions; managing a wide variety of formats, grouping and ungrouping messages,
and facilitating the specific processing of each transaction.
Accelerate transaction processing: The real-time & fault tolerant architecture allows for instant processing of individual financial messages, in compliance with Instant SEPA requirements.
Symphony™ Features
- Supported: Fault tolerant storage
- Supported: Real-time processing & monitoring
- Supported: Financial message analysis regardless of file format
- Supported: Business Rule Management System
Symphony™ Competitors
Symphony™ Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Secure data exchange: Reviewers have found Symphony's ability to securely exchange data via WhatsApp and integrate it into their CRM system very helpful. Multiple users have praised this feature, indicating that it is a significant advantage of using Symphony.
Efficient ticket management: Several reviewers appreciated how Symphony provides all the necessary information to follow and create tickets, making it easy for even first-time users to browse and navigate through it. This feature has been mentioned by multiple users as one of the primary reasons they find Symphony efficient.
Excellent customer support: The best feature for some reviewers was the customer service representatives provided by Symphony, implying that their customer support is top-notch. Many users appreciate the world-class team at Integra Touch that works on Symphony and thought that their customer focus, passion, and attention to detail set them apart from other providers.
Expensive: Some users have found Symphony™ to be expensive and not worth the cost.
Unintuitive: Reviewers have expressed that they find Symphony™ to be unintuitive and not very user-friendly, making it difficult to learn.
Glitches: Multiple users have reported experiencing glitches and malfunctions in the software that disrupt work processes.