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SymTrain

SymTrain

Overview

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Its AI-powered platform simulates real-world interactions, allowing agents to practice for customer conversations. It is used to automate training and coaching in contact centers.

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Pricing

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What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Its AI-powered platform simulates real-world interactions, allowing agents to practice for customer conversations. It is used to automate training and coaching in contact centers.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

SymTrain Demo - Customer Support - NASA Demo

YouTube

SymTrain Demo - Customer Support Use Case - Financial Services

YouTube
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Product Details

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Its AI-powered platform simulates real-world interactions, allowing agents to practice for customer conversations. It is used to automate training and coaching in contact centers.

SymTrain is a SaaS solution, delivered through a web browser, designed to shorten agents’ time to proficiency by prescreening applicants, simulating role-play, eliminating nesting, measuring competence and confidence, and automating coaching. SymTrain will benchmark the call center team throughout their entire employment lifecycle. It can help to identify the ideal agent profile based on using data previously uncollected during the onboarding and training phases.


SymTrain Videos

Automated Role-Play and Coaching Overview
SymTrain Overview

SymTrain Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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