Overview
What is SymTrain?
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Its AI-powered platform simulates real-world interactions, allowing agents to practice for customer conversations. It is used to automate training and coaching in contact centers.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
SymTrain Demo - Customer Support - NASA Demo
YouTube
SymTrain Demo - Customer Support Use Case - Financial Services
YouTube
Product Details
- About
- Competitors
- Tech Details
What is SymTrain?
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Its AI-powered platform simulates real-world interactions, allowing agents to practice for customer conversations. It is used to automate training and coaching in contact centers.
SymTrain is a SaaS solution, delivered through a web browser, designed to shorten agents’ time to proficiency by prescreening applicants, simulating role-play, eliminating nesting, measuring competence and confidence, and automating coaching. SymTrain will benchmark the call center team throughout their entire employment lifecycle. It can help to identify the ideal agent profile based on using data previously uncollected during the onboarding and training phases.
SymTrain Videos
Automated Role-Play and Coaching Overview
SymTrain Overview
SymTrain Competitors
SymTrain Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |