DiskStation

Easy-to-use Interface: Many users have praised the simplicity and intuitiveness of the storage controls' user interface, finding it easy to navigate and manage their files efficiently.

Convenient Remote Access: Several reviewers have mentioned that the built-in DDNS/QuickConnect tool provided by the product makes it effortless to access their files and data remotely, adding a level of convenience and ease of use to their experience.

Competitive Pricing: A significant number of users have found the price of the unit itself to be very competitive compared to other options they considered. They consider it a cost-effective solution for their storage needs, making it an attractive choice.

Lack of Timely Updates: Several users have expressed frustration over the lack of timely updates for the next operating system, with some stating that they have been waiting for over 2 years. This indicates a significant delay in delivering new features and improvements to customers.

Inconsistent Customer Support: According to multiple reviewers, customer support from Synology is inconsistent and unreliable, varying depending on the nature of the problem. Some users have reported difficulties in getting prompt and effective assistance, which can be frustrating when encountering issues or needing technical help.

Cumbersome Reporting Process: Many users find the reporting process in Synology software to be cumbersome due to the excessive number of reports. This makes it difficult to manage them efficiently and slows down productivity.