Name: Syonet CRM
Author: Syonet

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Data Extraction

Risk Management

VoIP

Workspace Planning

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Collaboration

Data Masking

Desktop Outsourcing

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Log Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Password Management System

Release Management

Remote Support

Secret Managers

Software Distribution

Threat Intelligence

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audience Intelligence

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Gamification

Heatmap and Session Recording

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Architecture

Debt Collection

Public Sector Software

Real Estate

Vertical-Specific

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Syonet CRM is a customer relationship management (CRM) solution designed specifically for the automotive industry. According to the vendor, it caters to businesses of various sizes, from small independent dealerships to large multi-brand automotive groups. This CRM system is commonly used by automotive dealerships, sales professionals, service centers, parts and accessories retailers, as well as finance and insurance providers in the automotive industry.

## Key Features

**Mobile Leads**: According to the vendor, Syonet CRM enables sales representatives to receive leads directly on their mobile devices, facilitating prompt follow-up and potentially increasing conversion rates.

**Intelligent Sales Funnel**: Syonet CRM includes an intelligent sales funnel that automatically distributes leads among sales representatives. The vendor claims that this feature maximizes the chances of converting leads into sales and enhances effective follow-up.

**Integrations and Certifications with Automakers and Web Portals**: Syonet CRM offers integrations and certifications with major automakers and web portals, allowing for accurate data synchronization and potentially streamlining operations.

**Web Lead Management with Dashboards and Marketing Automations**: Syonet CRM provides a web lead management system with customizable dashboards and over 180 filters in marketing automations. The vendor states that this feature enables effective lead tracking, performance analysis, and targeted marketing campaigns.

**Post-Sales Customer Management through Customized Appointment Apps**: Syonet CRM offers customized apps for post-sales customer management, specifically designed for appointment scheduling. According to the vendor, this feature enhances the overall customer experience by allowing convenient service appointment scheduling and efficient management of customer appointments.

**Inventory Management and Vehicle Tracking**: Syonet CRM includes inventory management features that enable dealerships to track vehicle availability, manage stock levels, and potentially streamline the sales process.

**Customer Communication and Follow-Up**: Syonet CRM provides tools for customer communication and follow-up, including automated reminders, personalized messaging, and comprehensive contact history tracking. The vendor claims that these features facilitate effective communication with customers.

**Analytics and Reporting**: Syonet CRM offers robust analytics and reporting capabilities, allowing businesses to track key performance metrics, monitor sales trends, and potentially make data-driven decisions.

**Document Management**: Syonet CRM includes document management features, enabling dealerships to store and organize important documents such as contracts, service records, and customer information securely. According to the vendor, this feature helps improve document organization and accessibility.

**Integration with Finance and Insurance Providers**: Syonet CRM integrates seamlessly with finance and insurance providers, potentially streamlining the financing and insurance process for automotive sales and enhancing customer satisfaction. According to the vendor, this integration can simplify the overall sales process.

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Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Syonet CRM

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Syonet

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Syonet CRM

Overview

What is Syonet CRM?