SysAid

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SysAid Scorecard Summary

Feature Scorecard Summary

Incident and problem management (7)
73%
7.3
Organize and prioritize service tickets (67)
79%
7.9
Expert directory (55)
68%
6.8
Service restoration (47)
72%
7.2
Self-service tools (63)
78%
7.8
Subscription-based notifications (48)
71%
7.1
ITSM collaboration and documentation (59)
70%
7.0
ITSM reports and dashboards (61)
71%
7.1
ITSM asset management (3)
72%
7.2
Configuration mangement (52)
63%
6.3
Asset management dashboard (55)
65%
6.5
Policy and contract enforcement (35)
87%
8.7
Change management (3)
80%
8.0
Change requests repository (44)
79%
7.9
Change calendar (33)
87%
8.7
Service-level management (46)
75%
7.5

What is SysAid?

SysAid Technologies Ltd. is a provider of IT Service Management (ITSM) solutions that integrate the essential IT tools into one service desk. Available as a cloud-based or on-premises solution, SysAid's ITIL-certified software streamlines day-to-day IT activities so that administrators can deliver fast and comprehensive support.

Founded in 2002 by Israel Lifshitz, SysAid Technologies boasts a growing user base of over 100,000 IT admins in more than 140 countries worldwide, and is available in 42 languages. With scalable solutions for organizations of all sizes, from SMBs to Fortune 500 corporations, SysAid is deployed at companies in multiple industries.

The vendor states SysAid is committed to delivering first-rate technical support, providing a wide range of services and training initiatives. Their customers, beginners and advanced users alike, can take advantage of personalized web demonstrations, free webinars, training programs, and onsite professional services.

With the goal of simplicity, SysAid further states they aim to uphold its commitment of providing an ease-of-use experience that will simplify the ever-complicated tasks of the IT professional.

SysAid has offices in Israel, Australia, Brazil, and the United States. For more information, visit www.sysaid.com.

SysAid Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Service Orchestration
  • Supported: Service Desk Automation

SysAid Screenshots

Dashboardbi-analytics-overviewIncidentsIncidents ListMarketplaceReports

SysAid Videos

SysAid Integrations

SysAid Competitors

SysAid Pricing

SysAid Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)30%

SysAid Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesChinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish

Frequently Asked Questions

What is SysAid?

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

What is SysAid's best feature?

Reviewers rate Policy and contract enforcement and Change calendar highest, with a score of 8.7.

Who uses SysAid?

The most common users of SysAid are from Mid-size Companies and the Information Technology & Services industry.