SCOM Reviews

<a href='' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
88 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-24 of 24)

Anonymous | TrustRadius Reviewer
March 13, 2020

SCOM a good but dying product.

Score 6 out of 10
Vetted Review
Verified User
Review Source
SCOM is used to monitor all our Windows servers and their services. Those include:

- AD
- Exchange
- Azure
- Lync
- Office 365
- Windows 10
- Windows File Services
- Windows IIS
- Windows Servers

It is currently critical to our Windows monitoring throughout the company. The fact that the SCOM licenses are included with SCCM licenses is a plus for us.
  • Windows Server monitoring
  • SQL
  • AD
  • Not much development. Seems like MS is not developing it anymore.
  • Not so good with Linux.
  • Hard to use with Azure.
- Good to monitor Windows-based services.
- Hard to work with cloud-based monitoring.
- Not much application monitoring.
Read this authenticated review
Anonymous | TrustRadius Reviewer
January 24, 2020

Exceptional enterprise management software for Windows OS!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Microsoft System Center Operations Manager as a data center monitoring system, but only for operating systems developed by Microsoft. We are also utilizing aggregated servers to monitor multiple networks across our internal Windows domain. Since SCOM provides some rudimentary monitoring metrics for OS-related services we are using these to stay aware of the performance, configuration, and security situation.
  • Release cadence of updates integrates well with our update process policy.
  • Performance monitoring of websites created with various SharePoint versions.
  • Support for monitoring of Linux OS is not mature enough.
  • Importing extended management packs is quite cumbersome.
Microsoft SCOM should be used whenever you need enterprise monitoring on the server-side for your NTFS native environments. It is perfectly suited for Windows OS based systems, but will not work that well for Linux OS platforms such as SUSE or Ubuntu. For more advanced scenarios, Windows PowerShell makes additional configuration super easy and straightforward.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 11, 2019

System Center Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Microsoft Systems Center Operations Manager in our organization mainly for event management and monitoring. It is used for all the server infrastructure and services.
  • Alerts.
  • Integrates nicely with other Microsoft products.
  • Some functions take time to process.
  • Pricey for small business platforms.
We really appreciate the level of detail and thoroughness that SCOM provides for monitoring. When you implement, do not install everything available, and do not install management packs with all monitoring enabled. Pick and choose what you actually need.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 11, 2019

A suite to make infrastructure and workstation management a piece of cake!

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used across the whole organization. It provides ease of management and support for multiple devices across the network.
  • Patch management.
  • Operating system deployment and updates.
  • Better patch management.
  • Some functions are slow to process and real time stats delayed.
System Center Operations Manager is a great fit for large scale deployments and support teams, providing full functionality for all facets of IT management. For smaller companies, this may be too large to scale.
Read this authenticated review
Muhammad Mulla | TrustRadius Reviewer
October 23, 2019

SCOM to manager all your systems

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Microsoft Systems Center Operations Manager in our organisation mainly for event management and monitoring. We are able to integrated Operations Manager with multiple systems from different vendors and can apply actions if appropriate. Along with this, we use Operations Manager with Squared Up to provide different teams with dashboards to provide clean views for their systems.
  • Alerts
  • Discovery
  • Clarity events
  • Ability to create dashboards
Systems Center Operations Manager is particularly well suited to larger environments, especially when running systems by different vendors. However, it is quite management intensive if you want to use it to its full potential.
Read Muhammad Mulla's full review
Ted Cook | TrustRadius Reviewer
October 18, 2019

SCCM offers good value for all the functionality

Score 8 out of 10
Vetted Review
Review Source
We use SCCM for deploying all of our end user laptop\desktops. It is used across our entire organization.
  • Patch Management
  • Operating System Deployment
  • Software Deployment
  • better UI layout.
  • OS deployment wizards are desperately needed
  • better patch management
For desktop and server deployment and management.
Read Ted Cook's full review
Anonymous | TrustRadius Reviewer
November 05, 2019

Good product to monitor your Microsoft landscape

Score 7 out of 10
Vetted Review
Verified User
Review Source
Microsoft System Center Operations Manager is being used for our office automation department that manages not all, but many user-related services and servers. To be able to manage efficiently and monitor the landscape of servers, System Center Operations Manager is used and has been for a couple of years now. It is a big product so it mainly makes sense if you have quite a few servers and/or services to monitor.
  • Customization option for monitoring are plenty, creating your own monitors.
  • Integrates nicely with other Microsoft products.
  • Steep learning curve.
  • You can make a mess of your implementation too easily. Keep to best practices and get to know the product!
Starting from medium-sized companies this might make sense. Also works best with Microsoft products. It can do other stuff, but it is less suited. Also for monitoring your network equipment: Operations Manager can do it, but you might want to look to other product for a better solution.
Read this authenticated review
Anonymous | TrustRadius Reviewer
October 16, 2019

Good for Monitoring Windows Infrastructure

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using it for the monitoring of our Windows infrastructure.
  • Easy to use.
  • Integrates well with other toolings.
  • Reliable.
  • Monitor user-experience.
  • Increased automation functionality.
System Centre is well suited to monitoring the Windows infrastructure. The custom management packs help us get more out of the product as well. We are looking to extending System Centre to monitor UNIX pending POC evaluation - this will help consolidate our tooling and make supporting out infrastructure easier.
Read this authenticated review
Anonymous | TrustRadius Reviewer
June 06, 2019

SCOM offers a good monitoring solution for Microsoft environments

Score 6 out of 10
Vetted Review
Verified User
Review Source
SCOM is currently being used to manage and monitor Microsoft Windows, Linux/UNIX, and iSeries environments. It is currently used by the Infrastructure team to gain visibility over CPU, disk, network reach-ability. It is the de-facto monitoring system for the enterprise.
  • Provides basic notifications for standard IT performance indicators
  • Highly extensible with multiple visualization and functionality tools
  • Integrates well with the Microsoft ecosystem
  • Installation and basic functionality is complex to setup
  • Basic agents still don't work with all UNIX/Linux flavors
  • Out of the box visualization inadequate for larger installations
  • Significant cost involved to upgrade visualization and functionality for other platofrms.
More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 21, 2019

Lightweight and helpful product

Score 8 out of 10
Vetted Review
Verified User
Review Source
SCOM helps us in many ways. According to the software and application that our institute needs, this helps you to check and monitor and give proper support to the dedicated application or software.
  • Configuring the applications or software.
  • After you setup an application or software it helps you to monitor the losses.
  • It helps you in troubleshooting also.
  • Its real-time status updates are a bit slow.
  • Some functions take time to process.
  • Other features are good there's nothing much that I've detected anymore on the basis.
System Center Operations Manager is particularly well suited for monitoring objects that our department implements, as it shows a graphical representation of packet losses and other data. SCOM allows you to give the main cause of the issues which helps you out to troubleshoot the right area. It shows various indication while monitoring, just as our traffic signal.
Read this authenticated review
Joe Spradlin | TrustRadius Reviewer
April 18, 2019

Microsoft Systems Center Operation Manager, pricey & powerful

Score 10 out of 10
Vetted Review
Verified User
Review Source
We installed and configured Microsoft System Center Operations Manager back in 2013 and have been using it ever since. We purchased both Microsoft SCCM and SCOM. Both take time to set up and configure properly for your individual environments. We are a small business with approximately 170 workstations and around 17 servers, so both products are a bit overkill for us, but it is really nice to have the technology that the big guys use and take advantage of all the power they provide to our IT Department. We use SCOM primarily as a watchdog to monitor servers and workstations and keep us abreast on how they are performing. It monitors processor and memory usage as well as hard drive storage consumption. It also lets us know if a server goes off-line and send us an email so we can attend to the issue proactively.
  • Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
  • A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
  • Allows you to customize your views and workspaces for specific tasks and needs.
  • Reporting is powerful and flexible.
  • Pricey for small business platforms
  • Setup and configuration are not intuitive for "unseasoned" IT professionals.
Well suited for IT Departments that can budget the funds and time needed for setup and maintenance of SCOM. The end product is well suited for medium to large environments that have 100's of resources that require monitoring and reporting. Enterprise level statistics are at your fingertips with a few clicks of a mouse after the product has been configured and agents have been deployed. As I said previously, we are a small business and I was fortunate enough to be able to budget this product into our environment. It did take us a while to configure and fully deploy, but as a result, we are well-informed and are able to extract detailed information as it pertains to usage/consumption of our workstation and server resources to include performance metrics and any errors that may arise.
Read Joe Spradlin's full review
Nishant Arora | TrustRadius Reviewer
April 03, 2019

SCOM - A complete suite of solutions for supporting an Infrastructure's complex issues

Score 8 out of 10
Vetted Review
Verified User
Review Source
SCOM is being used by our IT department in order to perform monitoring of our Infrastructure resources like physical servers, virtual serves, and network resources. The alert produced by SCOM helps us identify the root cause of the problem and quick resolution can be provided to it. SCOM also helps to look at the performance and alert view of a particular resource on a back date for audit purpose.
  • It provides active monitoring of the resources on which a SCOM agent is configured.
  • Easy to understand performance graphs of resources.
  • It is quite handy to use ping and remote compute commands from the SCOM console.
  • The overall console is slow and takes a lot of time to refresh.
  • The graphical presentation of performance parameters of resources lags customization.
It is well suited for a situation when an alert has been configured for a server with a threshold set. In this, the alert will trigger and will get converted into an incident of an integrated ITSM tool which can be fixed by looking at the root cause of the issue. However, the tool does not provide proactive monitoring where some level of fixes are auto performed by the tool itself.
Read Nishant Arora's full review
Adam Litvack | TrustRadius Reviewer
March 27, 2019

Great product

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SCOM to manage all of our Microsoft servers and remote desktops. This includes all our of virtual servers, databases, and shared applications.
  • System wide updates
  • Management of all servers
  • Remote user management
  • At times it can be sluggish
  • Crashes do not occur often but do happen several times a month, and sometimes must be manually restarted if nonresponsive.
  • Remote desktops can become unresponsive although, perhaps, not SCOM directly.
It's overall a well planned out tool that does the task it needed to do. It saves money and time by having our admin access everything in one place while being able to administer it accordingly. Remote desktops a favorite of all of our users.
Read Adam Litvack's full review
Anonymous | TrustRadius Reviewer
May 10, 2019

Is SCOM fit for your monitoring requirements ?

Score 3 out of 10
Vetted Review
Verified User
Review Source
System Center Operations Manager is used as the major monitoring tool for all the infrastructure alerts and application alerts. Whenever some new feature goes live in the production environment, SCOM is also configured to raise alarms on any unwanted happening on those apps or infrastructure components. SCOM helps my organization cater to our need for a monitoring dashboard and CI's health data sourcing tool from different components of the production environment.
  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
  • SCOM desktop dashboard is legacy now and no where stands in front of other monitoring tools in the market
  • SCOM web dashboard although have a better UI but is not reliable enough as compared to desktop version
  • Nowadays AI and Machine learning are the major game changer when we talk about the event monitoring tools which is missing in SCOM.
  • With growing popularity of Azure, Microsoft must have shifted their focus from SCOM monitoring console to Azure monitoring tools which is why it will most likely not see any major upgrades in future.
SCOM is well suited if the organization has a big setup of servers and most of them are on-premise. SCOM has the ability to monitor both infrastructure alerts and application alerts so it can be used as a common monitoring tool for the organization. SCOM shouldn't be preferred if you are thinking to have a new monitoring tool since it's not up to date for the current monitoring needs of the organization like it misses artificial intelligence and machine learning capabilities. SCOM is also not a better option to go with if you have your infra hosted on any cloud provider since cloud services have far better monitoring tool offerings.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 23, 2019

SCOM Monitors Everything

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is our go-to when it comes to monitoring our entire data center. We have two data centers in active mode with more than 600+ servers and we have about 15 users using SCOM. I decided to implement SCOM because of its integration with virtual and physical servers, including SAN and network equipment from almost all the top brands. Another big plus for us were the workflows. You can create workflows so when SCOM detects an issue, it can auto execute tasks to solve the issue.
  • We use it with network devices. It detects and alerts us when there is an IP conflict.
  • It detects and alerts us when space is low on storage at the logical or physical level.
  • It detects and alerts us when critical services have failed and we have created workflows to auto-resolve problems in a very systematic way.
  • Microsoft needs to do a better job when it comes to wizards and configuring management packs.
If you want to cut costs and stop paying a 3rd party organization to monitor your Datacenter, SCOM is the way to go.
Read this authenticated review
Andrey Perepelitsyn | TrustRadius Reviewer
February 01, 2018

Great monitoring extension for your System Center

Score 7 out of 10
Vetted Review
Verified User
Review Source
System Center Operations Manager is used across IT departments of our organization. It provides monitoring capabilities for our on-premise infrastructure and part of Azure-based VMs across the VPN gateway. SCOM helps us to monitor our hosts 24*7 and address issues immediately when an alert is triggered. Flexible configuration of SCOM allows us to set different threshold for alert in prod and non-prod environments
  • Windows Server monitoring
  • SQL Server monitoring
  • Integration with Operation Management Suite
  • Linux monitoring could be better
  • Possibility for agentless monitoring could be helpful in some cases, but it has a lot of limitation in SCOM
Works best with on-premise Windows Server monitoring, it is able to capture all possible windows logs and performance counters to track and analyze performance and send alerts when metrics are exceeding thresholds. Even after an incident was resolved you can see the condition of the server before it to analyze what caused the incident and how to avoid it in future.
Read Andrey Perepelitsyn's full review
Fabrizio Volpe | TrustRadius Reviewer
August 18, 2017

System Center Operation Manager in a Medium Sized Company, a review

Score 8 out of 10
Vetted Review
Verified User
Review Source
This is a System Center Operations Manager (SCOM) 2012 deployment used to monitor and support a four nodes Hyper-V cluster (Windows Server 2012 R2). The company uses it in conjunction with other System Center products, like Data Protection Manager and Virtual Machine Manager. All the production servers are virtual and running on the above solution (last count was over 100 virtual machines). SCOM is not in use for the management of workstations or clients.
  • SCOM does excellent work in monitoring Microsoft Operating Systems and back-end solutions like Exchange and SQL Server. The information gathered is useful and the (free) management packs add in-depth counters and monitoring data.
  • Agent deployment and updating, that with other solutions can be a complex task, is usually easy to perform. Also for endpoints that are in an external network or DMZ, a certificate based approach allows to get the result without requiring too high of a configuration effort.
  • The product is also able to manage non-Microsoft platform and devices. The list of Management Packs is really long and covers many of the main players in the IT industry.
  • SCOM requires a lot of fine tuning to be really usable, especially from an alerting point of view. The default thresholds are meant to be good for a generic scenario, but each IT department has to spend time in calibrating them on their specific needs.
  • The most recent rollup updates have improved SCOM from all the points of view. Using it some time ago was not easy, due to a series of limitations and flaws (often I have seen agents going in "unknown state" with no motivation, just for example). I think that some companies have now a negative perception of Operations Manager due to this not so brilliant past.
  • From a security point of view, SCOM requires some specific configurations. The required rules and permissions on firewalls, specifically, are something that usually requires some conversation and clarification with the network and security managers.
The effort and infrastructure required for SCOM make it a product that is a good fit for medium or large companies. There is also a cost to be considered, especially if the System Center Suite is not part of the licensing that the company has already. However, any company with a good number of Microsoft servers and services (I would say at least 50 servers, just to give an idea) will see the benefits of a product that is able to easily gather information and monitoring data. My considerations are based on an on-premises data center, so the above could not apply to people using SCOM also for Cloud deployments monitoring.
Read Fabrizio Volpe's full review
Rogee Fedeleon | TrustRadius Reviewer
February 26, 2016

SCOM 2012 Review from a sort of smart guy.

Score 7 out of 10
Vetted Review
Verified User
Review Source

We use SCOM to monitor our servers and network devices. It is used mainly by the technical IT staff. Other than the hardware, we also use it to monitor services and certain event log messages. We also use SA Vision Live Maps to visually represent our environment. There are several flat screen TVs in strategic areas (including our 24 hour help desk), that display the SA Vision Live Maps view. When a monitor goes red it is reflected in the Live Maps view and the appropriate team is notified.

For the network monitoring component we use Jalasoft Xian Network Manager which also works in conjunction with SCOM. We do not use the native SCOM network monitoring feature as Jalasoft does a better job of monitoring the network objects.

  • SCOM in conjunction with SA Vision Live Maps makes it easy to create a visual dashboard of you environment. You can create hierarchical maps to represent your entire environment to a geographical scale and drill down when a problem arises.
  • If you have an application that can send messages to an event log, you can easily create monitors and rules for specific errors that you care about and send those alerts as e-mails.
  • SCOM is both agent and agentless so you have the option to get better monitoring by installing an agent. We have had few issues of a SCOM agent on a server.
  • You need to stay on top of SCOM because you can easily bog down your performance if you are not constantly addressing problematic alerts, or a bad management pack.
  • Network monitoring is there but compared to other SCOM plugins like Jalasoft, the Microsoft implementation is lacking. Jalasoft seems more straight forward and easier to implement.
  • When your SCOM environment slows down you will need to open a Microsoft call and depending who you get, it can take weeks to address an issue. We currently have some issues that have been open for more than a month.
  • SNMP monitoring is also not straight forward and you can't import MIBs.
It is definitely well suited if you want to monitor Microsoft based systems and software. You will also want whoever your main SCOM admin is to be a good logical thinker, have familiarity with running SQL queries, and be almost anal on wanting to keep a system running optimally.

While SCOM can monitor Linux OS, I would say if most of your devices are Linux and Network devices that you should look at something else.
Read Rogee Fedeleon's full review
Brody Kilpatrick | TrustRadius Reviewer
October 28, 2015

Operations Manager from a System Center Expert

Score 9 out of 10
Vetted Review
Verified User
Review Source
System Center Operations Manager is being used to monitor our Microsoft Windows, VMWare, HP hardware, and critical application environments. We have been successful in monitoring in-house applications as well products we have purchased through native, purchased, free (community) and in-house developed management packs. It is being used primarily by our IT organization, but we also have some people outside of IT that use System Center Operations Manager. We have used System Center Operations Manager to increase the stability and reliability of our IT organization as well as automatically correct issues it discovers.
  • Windows OS Monitoring - Out of the box, System Center Operations Manager does a wonderful job of monitoring Windows Operating System health, performance and configuration. It provides detailed reports and the data required to quickly make technical decisions.
  • Community - The System Center Operations Manager community is huge. It is rare that we need to purchase a third party application to use along with System Center Operations Manager. Because System Center Operations Manager has been around for quite a while, many experts in the community are available for writing and sharing advanced management packs and monitoring strategies.
  • Flexibility - System Center Operations Manager provides the flexibility to perform any monitoring that has ever been requested of me. While the product is simple in its native form, it can be expanded with the authoring tool, add-ons, and visual studio authoring extensions.
  • Network Monitoring - System Center Operations Manager provides network monitoring, but it is relatively new, clunky, and feature-poor. It is improving, but if you need to do advanced network monitoring, use a dedicated product.
  • Consoles - System Center Operations Manager has two consoles - the web console and the desktop console. Both can be slow at times, even with a healthy back end. It has never been a huge problem, but when you are moving quickly, you can sometimes be caught up waiting a couple of seconds here or there.
Is your environment primarily Windows, or it is another OS? System Center Operations Manager is not the right tool unless the environment is primarily Windows. Are you monitoring at least 100 devices? If not, System Center Operations Manager might be overpriced. Do you need deep level monitoring of technologies such as Exchange, SQL Server, Active Directory/DNS/DHCP? System Center Operations Manager handles them very well. Do you need the ability to create extensive or custom monitoring of in-house applications? System Center Operations Manager will provide the flexibility.
Read Brody Kilpatrick's full review
Roman Yuferev | TrustRadius Reviewer
October 30, 2015

Best centralized monitoring platform!

Score 8 out of 10
Vetted Review
Verified User
Review Source
In fact, we are developing custom monitoring solutions on the System Center Operations Manager(SCOM) platform for our customers and, of course, we are using it to monitor our IT infrastructure. So my feedback will include both parts. We have many cases, when SCOM helps our enterprise customers to address the following problems:
1. Address Availability and Performance issues of the hardware and software components of IT infrastructure (e.g. Exchange, SharePoint, SQL Server)
2. Monitor custom services, created inside organization.
3. Detect IT services outages and quickly resolve it
SCOM is not just a tool - it's IT monitoring platform with great extensibility options and it can solve much more problems with right customization.
  • Microsoft workloads monitoring: SQL Server, Windows Server, Exchange and other Microsoft products.
  • Data Visualization. With the custom dashboard capabilities, available in SCOM 2012 we can create advanced UI in SCOM console. One of the best examples there - SQL Server Monitoring Management Pack.
  • Extensibility. This is very important feature, which allows end-users to add their custom monitoring scenarios using Powershell.
  • Network monitoring. That is definitely not the strongest area of SCOM. Major competitors already doing it much better
  • Performance and resource usage. First-time users can be very confused by the latency and resource consumption by console and server components
  • New features. Last years SCOM couldn't demonstrate enough new features in new releases. I wish it has more.
Of course SCOM works better, if your IT infrastructure is mostly Windows-based. As I mentioned before, most popular Microsoft workloads, such as Windows Server, SQL Server, Exchange are perfectly covered. At the same time, you have to check, what part of your IT components has SCOM Management Packs out of the box. For example, HP and Dell provide SCOM integration for their servers.
Read Roman Yuferev's full review
Murad Akram | TrustRadius Reviewer
October 30, 2015

SCOM or not to SCOM

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using System Center Operations Manager 2012 R2 to manage and monitor our Windows and Linux platform as well as using SCOM APM to monitor multiple .NET and JAVA applications.
  • Monitoring availability and performance of Windows Platform.
  • Ability to set up alerts based on various and multiple conditions and situations.
  • Performance trending and reporting.
  • Its ability to identify what's happening within our .NET code via APM module.
  • Upgrading and patching SCOM is always complicated and challenging, it can be improved.
  • Console (thick client and web) performance need some attention, many of my SCOM users still won't log in and use the product because they hate the way it performs.
  • 2012 R2 version is still lacking basic features like scheduled maintenance mode, although PowerShell scripts and third party tools can be used to achieve this, but I think any monitoring tool should have this ability out of the box.
It's a very good tool to manage/monitor everything Microsoft, but lacking a lot to manage/monitor other products e.g. Linux/Unix/JAVA/NETWORK gears/Hardware etc.
Read Murad Akram's full review
Anonymous | TrustRadius Reviewer
January 18, 2018

SCOM is the Bomb!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company just finished up a proof of concept of Systems Center Operations Manager. We are going to adopt SCOM for monitoring the health of our Team Foundation Servers and SQL Servers. We decided to take a look at SCOM due to some issues we had with our TFS Servers which resulted in severe latency throughout the system. We realized that we needed to get a better handle on monitoring the system health. Our goal is to have a holistic view of the system, to be able to predict and correct issues before they happen, or at the early warning signs of degradation. We need to be able to capture various performance metrics and retain a history to establish the baselines of what healthy looks like and understand when and why the system trends away from that healthy baseline. Keeping our development shops running at their top pace is vital to our business. TFS and SQL are the lifeblood of our SDLC, therefore the development teams efficiency rely on these systems. Long term goal is to roll out SCOM to other areas of the organization.
  • The Health Explorer within SCOM is one of the more impressive features. How a system framework is monitored and when something goes wrong, it rolls up to the top level object and alerts the user. If there is a critical issue or warning, it rolls up to the system as a whole and the system will appear critical. You can use the Health Explorer to drill down and find the particular monitor that is in the critical state. From there you can see the details and where the problem lies. Whether it's from the event logs on the server or a performance threshold that has been triggered, you get all the information you need to troubleshoot quickly. When the issue is fixed, the overall system shows as healthy, again.
  • When troubleshooting issues found through SCOM, you can add details to your company knowledge base within SCOM and tie that knowledge article to a particular monitor, which in turn adds the knowledge article to the alert that monitor eventually triggers. So, not only do you get some great, built-in troubleshooting information from the product you're monitoring, you also can build an additional company KB and that information will be right in the alert the next time that particular issue occurs. This makes troubleshooting infinitely quicker.
  • The Management Packs that are applied to SCOM are what got us interested in using SCOM in the first place. We have a TFS Management Pack and a SQL Server management pack that we use. You can build custom Management Packs from scratch with SCOM, but having the framework in place for the systems we want to monitor out of the box, is a huge plus! Any customizations we want to do can be done on top of the Management Pack designed for the target system.
  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
SCOM is best suited for mid-sized to large organizations to monitor and report on server health for many systems. SCOM is probably not suited for smaller organizations as the cost will outweigh the benefit. Companies that adopt SCOM will want to assure that a systems administrator has time budgeted to plan, roll-out and maintain SCOM for the organization. If the admin doesn't have experience with SCOM, invest in training.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 01, 2017

For Large Windows Enterprises with Resources there is No Better Asset Management Tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
SCOM is essential in managing our 15,000+ desktops and 3,000+ laptops across our enterprise in 17 countries and over 30 locations. We do asset management, Windows and security updates patching as well as software deployment. Recently in the last two years we have been working on utilizing SCOM to also manage our enterprise servers across four data centers and have been migrating off WSUS to deploy updates and patches.
  • SCOM can manage Windows OS systems from desktops to servers very well.
  • SCOM is platform agnostic in that we manage physical and virtual machines with no differentiation.
  • SCOM can quickly deploy emergency security patches and the best part is it can provide detailed results of success and failure rate of patch deployment.
  • SCOM to increase performance and more robust high availability.
  • Simplify dependent components (supporting servers and database).
  • Better management interface and more robust roles setup for multiple IT support groups with detailed auditing enabled.
Great for large mid to large enterprises but it's a big initiate to take on and if I am managing 5000 or fewer devices with SCOM I cannot recommend it due to cost and complexity of implementation. Perhaps there's a cloud-based SCOM coming soon for smaller enterprises and that may lower the barrier of entry for smaller organizations that are still mostly Windows OS dependent to finally manage their devices properly as meant to be without other third-party tools.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 25, 2016

SCOM - Bigger than the sum of its parts

Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use SCOM within the IT Department to provide Event Alert Management across our whole server estate. Each sub team will have there own alerts and for me particularly as the DBA team we have the SQL packs installed to provide additional information about the Instances on servers. From my point of view we use this system primarily for Alert Management. We have it set up to send an email warnings when disk space is low and if an instance is offline and also for performance metrics that might need further investigation (such as high wait times).
  • Centralised Reporting of Alerts/Warnings/Performance metrics - good when trying to provide an enterprise solution that all teams can use.
  • Management packs can be installed for other products e.g. SQL Server and I believe some third party applications
  • Can setup thresholds for alerts so you receive a warning before you receive a critical alert so you have time to avoid a system outage/issue
  • Alerts can be sent via email or can use text service and we hook that into an automated phone system that will contact out of hours support and read the message for critical alerts.
  • Can customise dashboards - we paid for consultancy to create a RAG (Red amber Green) dashboard for our 3 SQL environments (DEV/PROD/DR) for a quick one stop heads up for any issues.
  • It is a monster of a system and really needs a person managing the system full time
  • Options are a bit clunky especially when you need to set overrides.
  • Takes a lot of time and effort to setup alerts as you want them, don't rely on the out of the box options you need to invest time into the system to get what you want out of it.
  • Make sure you size the underlying database server/s correctly (Microsoft provide a tool to calculate based on number of objects you plan to collect data on), it is a datawarehouse underneath after all.
It is great for alert/event management but requires a lot of time invested into setting it up correctly. But is a very powerful tool. Performance monitoring is less suited and more difficult to get anything out so we use it alongside other tools. But you can always push any alerts from other tools to system logs and get SCOM to pull them and alert.
Read this authenticated review

Feature Scorecard Summary

Application monitoring (19)
Database monitoring (21)
Threshold alerts (21)
Predictive capabilities (18)
Application performance management console (18)
Collaboration tools (17)
Out-of-the box templates to monitor applications (19)
Application dependency mapping and thresholding (17)
Virtualization monitoring (18)
Server availability and performance monitoring (20)
Server usage monitoring and capacity forecasting (20)
IT Asset Discovery (17)

About SCOM

Microsoft's System Center Operations Manager (SCOM) is a monitoring and application performance management option. It supports both datacenter and cloud-based systems monitoring, and can recommend possible root causes or corrective actions when impactful thresholds are crossed on the monitored environment. SCOM also features adjustable thresholds for alerts, as well as a variety of prebuilt monitoring integrators with additional third-party integrators available.

SCOM Technical Details

Operating Systems: Unspecified
Mobile Application:No