TrustRadius
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.https://media.trustradius.com/product-logos/x0/8N/301W3SQJF6TT.JPEGLove TalkDeskWe use TalkDesk to track our day to day effectiveness on answering calls and helping us track our agent statuses. We use the daily reports to help drive up number of calls offered and to drive after call work done. This has let us become more effective and helped drive up GP.,The the reports I can create to track daily status. The the real-time dashboard Love being able to listen to calls right from TalkDesk,Just would really like to be able to customize more reports,9,TalkDesk has helped us increase our GP,,9TalkDesk: it's so easy, my grandmother can use it!TalkDesk is currently being used by the entire front desk staff at our medical practice. It makes answering calls easier with its built-in caller ID. It also makes life easier for our administrators as it makes it easier to collect any data associated with the phone calls we are receiving.,Interface is very easy. Answering phone calls. Gathering reports.,It would be easier to transfer calls outside of the practice. N/A N/A,10,I cannot answer this question as I am not in management.,,10,9Why you should check out TalkdeskIt is used by our customer service department for our reps to support our customers that need help with our product. The versatility of Talkdesk allows us to support customers and make changes in real time. It allows us to monitor the productivity of our reps as well. Due to Talkdesk being an online platform, our reps can assist our customers both on site and remotely.,Extremely responsive to any problems that arise and to suggestions for improvements. The ability to make changes on the fly due to the user friendly interface. Ease of managing users,To able to monitor teams (dashboard) separately. Currently you can only monitor them via ring groups (queues) Support of a mobile app The ability to create custom reporting,9,It has saved us money by allowing us to identify KPIs and areas of improvement for our agents and to optimize their performance By using Talkdesk, it allows us to provide a better customer experience. With their integrations to multiple software applications, it make it easy to manage customer data,8,9,Great Phone Solution!Talkdesk was used across the organization. It's a fantastic phone solution that gave us great visibility into what queues our employees were in and where we needed attention. We were able to access patterns and send information to Talkdesk in order to analyze trends both in incoming traffic and in employee behavior!,User interface Dashboard views Ease of use,Additional customization availability. Ability to manage settings and queues for multiple employees or groups at once. Difficult to adjust macro settings.,7,Ability to track call avoidance Ability to access time theft Ability to validate customers,10,1,,TSheets, QuickBooks Online, QuickBooks Desktop ProTalkdesk: a CCaas that just worksTalkdesk is used across the organization. We had to replace a Google Voice with a competitor with a real CCaas provider. Talkdesk was far and away the best value on the market. Most other providers are outdated or force inelegant solutions upon legacy systems to compete. We have had a 100% adoption rate. It has been 4 years since we first partnered with Talkdesk. We almost never have an issue. When we do, Talkdesk pushes us notifications and constant updates until the issues are resolved. Thousands of interactions are beautifully handled by our team because of Talkdesk. Management loves that they can see, hear, and replay anything.,Value: the feature list is so long that you won't find it other places. Competitors cherry-pick in those side by side comparisons on other review sites so be careful. Reporting: the reporting is simply outstanding. It works without having to manipulate data first. Huge time savings for management. Ramp-up time: If you choose Talkdesk, it will be up and running shockingly quick and it is so easy to use that your team will love it.,Call quality: Expect that you will eventually have a quality issue and it will be annoying and hard to diagnose. Usually resolves on its own within an hour. Not system-wide but for individual reps.,10,Wouldn't trade Talkdesk for any other system, we see tremendous value.,10,9,Five9 Predictive Dialer,ZipwhipUsability and Agility are the cornerstones.Talkdesk is used by our entire organization. The most important part that we use it for is our customer service rep department and our supplier enablement department. These departments field calls from our customers to help walk them through our software, so it is extremely important that communication is very clear and that the platform is easy to use for a large number of people. The rest of the business uses it as their regular business phone. Even though they aren't on a queue they do still need to have a reliable phone that's easy and straightforward to use to get to the people they need to talk to.,Easy to manage. Talkdesk is a purely Saas solution, which makes it so we don't have to manage any physical hardware anywhere except headsets. Easy to deploy. Talkdesk turned a task that used to take days with a 3rd-party support company with our previous phones into a 30-second process that we can teach anyone to do. Easy to tie to other software. We combined TTalkdesk with Salesforce to gather analytics and make calling from SFDC easier.,Password resets. This still isn't managed internally, and you have to reach out to their support team to reset anyone's passwords. IVR buildout. However, this is supposed to be easier in their newer product, Talkdesk studio.,9,Talkdesk keeps up. We have grown like crazy here, and Talkdesk has kept pace the whole way. Ease of management for users. This has allowed us to add and remove users super quickly when we have a wave of new hires. Generally good support. The couple of times that we have had some call problems, Talkdesk has been pretty good with their support teams. This is a nice change from our previous supplier.,10,8,RingCentral and RingCentral Contact Center,Salesforce App Cloud, Okta Workforce IdentityA perfect software to use in outbound campaignsWe are using Talkdesk in almost the entire B2B department. We use it to reach costumers and e-learners all over the world, advising and giving the necessary support on behalf of our product. It's the most important software that we use in outbound campaigns, as it is easy to use and can be linked to other software.,It's easy to use. You just click on the number and it's already calling the costumer. It's light and most of the time fast, so you can manage to reach a high number of costumers during the day. It can be linked to other software, such as Salesforce, which makes things a lot easier from an organization point of view.,We had problems reaching some countries, like Bosnia and African countries, and had to ask for support. Sometimes the calls get dropped all of a sudden, especially if you're speaking for more than 10 minutes with the customer. It can be annoying for us and for the customer too.,9,It improved how we reach our customers, and allowed us to have successful outbound campaigns.,10,9,,Salesforce Analytics Cloud, Microsoft 365 BusinessTalkdeskI like Talkdesk for its ability to track and record calls. I am not sure if it is my network or Talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them. I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.We are now able to see what is driving the volume of our calls by selecting a disposition. Gives us immediate access to recorded calls. It writes back to our ticket system.,Records calls and you have immediate access to them Integrated with Zendesk Gives you the ability to select a disposition (purpose of the call),Difficult to transfer to someone else and do follow up work Sometimes I have to close out and open it back up in order for it to work It creates duplicate tickets in zendesk,8,Gives us a better idea of where the volume is coming from Saves time being able to click to call Saves time by creating tickets automatically,,GainsightSimple and easy to use!Talkdesk is being used by our customer support department and has been a huge benefit when working with our customers. Not only does it easily allow our agents to field calls with customers, but it also allows us integrate with other third party programs, like our ticketing system, to make keeping track of notes and what occurred on calls much easier.,Third party integration is my favorite feature of talks desk, as it makes tasks much easier to accomplish when you don't have to move through several different app and/or web pages. Their software application is intuitive and user friendly; it's not overly complicated and is easy to pick up with only minor computer skills Call logging is simple, yet effective, as talkdesk lets you easily track down call notes (we use this feature specifically with our third party integration with Zendesk).,Audio input/output does not seem to save your selections once you close the application, forcing you to set those each time you log in. Different color schemes would be nice to have, as we work in a darker area of our building and a dark mode would be very appreciated. While Talkdesk does integrate with third party applications, it doesn't always transition notes well from the call log, to Zendesk, forcing us to have to type out the notes a second time.,9,Has allowed our support staff to more easily keep track of calls and notes Has been easier to train new agents on the talkdesk system Integration support has been helpful with our ticketing system,NICE inContact CXone,Zendesk, Slack, BeyondTrust Remote Support (formerly Bomgar Remote Support)Game changer!We use Talkdesk for Customer Service and Sales departments. It helps us to log every activity on Salesforce and have a Customer 360 overview. It also helps us to ensure the best quality of service. In fact, our last provider was not able to provide us a heavy Salesforce Integration. That's why we chose Talkdesk.,Salesforce Integration Reliability Easy-to-use for end users Power Calling,Customization of Salesforce Integration Native Reporting Capabilities,9,It's only a few weeks after, so it's hard to measure ROI.,Diabolocom,Salesforce Service CloudSimple to use, user friendly and efficient!Talkdesk is used across the whole organization. It is solving the need to stay fast and efficient in the day to day operation without any downtime wasted on slowness or problems. Our volume of calls has increased and the user-friendly aspect of the software allows for a quicker onboarding process to all new employees. Overall, simplicity and reliability are the pillars that attracted us to Talk Desk.,Has a user-friendly interface. It handles calling channels very well. It keeps user's organized.,Different color templates. Video integration Increased speed,10,Return on productivity Return on Investment Easier to use system,Close,Salesforce App CloudEasy to use!Talkdesk is used by my whole organization. It helps us organize our in coming calls so our callers get fast and reliable service without having to be transferred multiple times. We are able to monitor our call stats in real time so we can make sure we are always staffed sufficiently.,Easy to use/learn especially for beginners who have never used this type of service. Your able to log in and monitor different teams or users in real time. Able to track calls down to the second.,The ability to be able to place a caller on hold; make an add't phone call then either transfer the caller or bring them on. Having a status where the user is not accepting incoming "outside" calls but can still accept calls from colleagues. Being able to transfer a call back into a holding queue.,10,I do not have access to this data. I can not give a knowledgeable opinion. This would be a good question for our quality service team. Though my company tries to be very competitive and very cost efficient. If Talkdesk did not meet those needs we would have found another service.,,Zendesk, Google Authenticator, Google Ads (formerly AdWords)Talkdesk Delivers Quality and Offers Outstanding Customer SupportTalkdesk is the main telecom provider for our customer experience department. We take large volumes of inbound customer support calls from our customers and showroom teams on a daily basis. We also rely heavily on and their voice/call quality, in-depth reporting, and fast action support to keep our service afloat. I was wary about many VoIP providers coming from business telecom support for many years, I expected to have issues with networks, which were superb, Talkdesk matched that quality and any issues that did arise technically would be address promptly.,Reporting - we rely on exports for mode usage (WFM and adherence), inbound and outbound volume and KPIs (AHT, ATT, AWT). Quality - with a great internal wired network Talkdesk lives up to the game. Support - There hasn't been a moment of frustration with anything Talkdesk offers, their support is fast and amazing!,Future vision - AI for sentiment and all the other fun things about AI. Live speech to text - I saw this demo's somewhere and it was amazing, especially when a knowledge base was connected with an AI bot. Price - lower the price, we are all cheap and trying to get ahead.,10,Volume, we have dealt with well over 100,000 interactions this year and talkdesk has lived up to them all,RingCentral and Vonage Business Cloud,Salesforce Service Cloud, Zendesk, SlackTalkdesk is good for our growing support team.Talkdesk has been a good system for our growing support team. I would like to see more functionality in reporting and being able to customize for our specific needs as a department, but overall, not bad. If you are looking for a reliable, easy to use system, Talkdesk is a great match.,Easy to use Reliable Easy for growth,Lack of customization Limited reporting Too many set features, not ideal for quickly pivoting as a team,7,Uptime is a positive. Easy of use is a positive. Lack of customization is a negative.,NICE inContact CXone,ContactWorld for Salesforce, NICE inContact CXone, Five9 Predictive DialerTalkdesk walks the talk!Happy Money uses Talkdesk to make outbound calls as well as receive inbound calls from our members and applicants. The software is being used by our membership experience team, our verifications team and our goal realignment team or what others usually call the collections department. Managers and supervisors also use Talkdesk to listen to recordings for quality and training purposes. It is also used by the fraud department to listen to recordings to prevent fraudulent applications from going through.,Talkdesk rarely or never lags. I have personally never experienced any system issues while I am using it. Talkdesk has a great user interface and is very aesthetically pleasing to use. Talkdesk is not complicated to use and very easy to learn.,Talkdesk needs to focus on marketing their product so that more companies will be aware it. Talkdesk needs to continually make improvements so that it can catch up with more established call center software. Talkdesk needs to add more features to it product to make it a more complete package.,10,Talkdesk allows for Happy Money to service our existing loan members with their requests and queries. Talkdesk allows out verification team to process the loan applications faster. Talkdesk allows the managers to pull recordings and provide feedback to associates.,Avaya,AvayaTalkdesk works for me!We use Talkdesk as our call platform to speak with customers! We are able to use it for 2 brands that we have, Gentex and Menguin. Both work very well with how we have them set up in Talkdesk. We have Talkdesk set up with Zendesk to be able to type notes along with our calls. When someone reaches us, all of their information populates in Zendesk making it easy to see if others have actually spoken with them via email, chat, or by phone! It makes it easy for all of our associates! I would recommend it! The only downfall to Talkdesk is that it sometimes glitches with my Mac. If I disconnect my secondary screen to move away from my desk when I come back and reconnect, I have to restart my computer every time because the "voice" of my customer will not go through my headset, it comes out of my laptop speakers. Even if all settings are correct. It is a glitch.,Caller ID-always on point and letting us know who is calling in. Sound Quality-if you have a good headset, the quality of the call is great! Connects to other platforms like Zendesk easily!,Sometimes it has a lag.. you will hear the ringing and the computer has to catch up for a couple of seconds. Restarting every time I disconnect my laptop from my added screen is a pain. Every once in a while, Talkdesk will go "down" for a little while. Usually due to site maintenance I presume.,9,I don't deal with the financial aspect of our company so I am not sure. I assume it has worked well since we've used it for years at this point!,,Zendesk, IntercomTalkdesk is a perfect choice for customer serviceWe use Talkdesk in all department of our company which supports our corporate and particular students all over the world. We use it to make calls to students to give our help and navigate in using our online school. Talkdesk is one of our main instrument in daily job, we made around 50-100 calls per day.,Login using Salesforce, and integration in Salesforce. Fast login, fast response. Fast technical support in resolving issues.,There have been connection issues while talking. Too many updates.,9,The speed of processing daily tasks means we reach more students. Better service is provided because the connection is better than with other apps we used. The user-friendly interface makes it easy to train new people for the team.,Five9 Virtual Contact Center,DPS Outlook Office, MS SharePoint, Microsoft TeamsReally Great Call Center SoftwareTalkdesk is used exclusively by our Customer Service Team. We are looking to find a call-center software to better help us route our calls and track metrics for training. We are now able to better connect our customers with an agent who has the training to better resolve their issue without transferring calls. I was also able to introduce KPIs for the department using the metrics.,Call center metrics. Voicemails.,Initially the cost seemed high -- however, we are seeing a great ROI.,10,Improved training. Better metrics. Call monitoring.,8x8 Contact CenterA Great Product but lacks some integrationsCurrently, Talkdesk is being used only by our support and success departments. We use it for all of our incoming and outgoing calls. We originally decided to implement it to better track the results of our calls. We struggled to know what the main results were of the calls being made, and had no way of dispositioning any of them.,It does great at integrating with Zendesk, which we use for all of our support tickets. It makes it very easy to disposition each call you make. You can transfer calls easily between teams.,The connectivity issues on our end continues to be an issue, which makes it unreliable at times. It can't integrate with Gainsight, which we primarily use on our success team.,7,It has forced us to go back to using landline phones for our Success team, since the reliability and integration just aren't there.,RingCentralGreat company! Great service!Talkdesk is used by our Customer Service call center only at Generation Tux. It is currently used by 30 call center and sales agents. It allows myself as the Manager of the call center team to truly analyze and support all agents in every facet of their job on a daily basis.,The analytics they share are awesome! Their call back feature is a true crowd pleaser. Their Admin page allows me to add and delete agents easily.,I have two brands that use this platform so a whisper feature to start every call with the brand name would be amazing so we do not answer with the wrong greeting.,10,Talkdesk has been a great value for the price. It has allowed us to provide world-class service to our customers all across the country.,,Zendesk, IntercomTalkdesk for Product Support TeamsTalkdesk is currently being used by the Product Support team at Cylance. It will also be used by the Professional Services team soon. It addressed the problem we had of no visibility into reporting with our old phone system. With Talkdesk we now have the capability to run reports on various statistics being used daily.,Reporting. Agent status. Call monitoring.,Specific Reporting User Interface,9,Visibility into the number of calls.,Talkdesk User and Admin ReviewTalkdesk is seamlessly integrated with our Salesforce service cloud which is of paramount importance to our business model. The support has been excellent in getting issues fixed and the application is a good match for our customer support team to take calls throughout the day. Definitely recommend to B2B and B2C customers, enterprises, or otherwise.,Receiving customer service calls over VOIP Integration with Salesforce Service Cloud Configurable phone numbers for different countries.,I was not involved in the purchasing decision, so I cannot comment on the cost.,10,115 smooth calls a day.,Talkdesk is the bestIt is being used by all of our company, finance, sales, planning, managers, etc.,Call recording. Tracking and monitoring calls. Linking to Salesforce.,Cuts out sometimes. Call quality is sometimes not 100%.,10,Positive as it can help us track history of calls with clients. Positive as we can listen back and make sure staff follow protocol.,,Salesforce Analytics CloudTalkdesk is greatIn our customer service department, Talkdesk is being used to monitor our service level as well as monitor our agents' statuses. We make sure our agents are in the correct statuses in the correct times and make sure they are not going over their breaks and watching their after-call work.,Monitor agent statuses. Monitor service level. Monitor stats.,Fetching data screen when getting calls gets stuck. At times an agent can be available at their work station but will be marked in another status on the lead's station.,9,It has been positive thus far.,Amazon Simple Notification Service (SNS),10,Salesforce Commerce CloudReally good to reach high performanceWe have been using TalkDesk at a regional level for now 2 years ( EMEA Markets). It helped to solve several problems such as productivity (we have increased our daily calls from 20%). Also, it is very easy to monitor the activity and productivity of your team, which was not the case with the other tool we were using.,High performance outbound. You can reach high productivity without any problem. Inbound management, easy to receive and dispatch inbound calls between your team. Monitoring, you get very relevant info about your team's productivity and activity so you can manage strategy very quickly.,Callbar, this tool is very easy to use, but could be more developed to get more options on it, such as number of calls done on the day.,9,We improved from 20% our number of daily calls. After improving our number of calls our conversion rate increased by 10%, which is an important improvement of our business results.,Five9 Virtual Contact Center,Salesforce.com, Microsoft Teams, Skype, Microsoft 365 Business, Expensify, Google Drive
  3. Talkdesk Reviews
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Talkdesk
154 Ratings
Score 8.1 out of 101
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Talkdesk Reviews

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Talkdesk
154 Ratings
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Score 8.1 out of 101

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Bryan Wheeler profile photo
October 10, 2019

Love TalkDesk

Bryan Wheeler
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

TalkDesk is way above and beyond what we found in Ujet. TalkDesk has way better reporting and live time stats. We have found that we are able to manage way faster with TalkDesk than we could with UJet. We did like the real time reporting on customer reviews on Ujet better.
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Kyler D profile photo
August 15, 2019

Great Phone Solution!

Kyler D
Score 7 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We've been using ACW recently and we've really enjoyed that process. That being said, I definitely miss the views available in Talkdesk. The visuals made it incredibly easy to know where I needed to focus my efforts. Often, I'd reference it to see where I had available agents, or to see how long they'd been in different statuses.
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Ryker Watts profile photo
August 01, 2019

Simple and easy to use!

Ryker Watts
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Incontact was functional, but hard to use and understand, especially for newer employees. While the incontact call routing was expansive, their interface was also a little clunky. Incontact also did not integrate with any of the third party products that use here, which was a very important feature for us to have.
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Jordan Chevalier profile photo
July 30, 2019

Game changer!

Jordan Chevalier
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Talkdesk had better specifications and professional sales reps. Talkdesk furnished us the best RFQ of all competitors. They answered with a lot of detail quickly and efficiently. They also have the best Salesforce integration on the market, which was very important for our scorecard. And price was competitive. We recommend Talkdesk!
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Leslie Travis profile photo
July 27, 2019

Easy to use!

Leslie Travis
Score 10 out of 10
Vetted Review
Verified User
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I do not have any other products like Talkdesk I can compare too. I have dealt with multi line systems but this is a first that is online through a computer system and not directly through a phone line. This system is so much for efficient than anything i have ever used.
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Jesse Marion profile photo
July 26, 2019

Talkdesk Delivers Quality and Offers Outstanding Customer Support

Jesse Marion
Score 10 out of 10
Vetted Review
Verified User
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Customer Support and Quality! the providers mentioned above always had issues when customers networks were flawless, their support would often blame the ISP provider when we would have fiber networks connected to the company and verified network uptime would surpass any VoIP provider - they would switch to Talkdesk or Dialpad and would stop calling the ISP! after using Talkdesk for the last 2 years I agree it is amazing.
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Torrey Henich profile photo
July 12, 2019

Talkdesk is good for our growing support team.

Torrey Henich
Score 7 out of 10
Vetted Review
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It has been good to integrate with our CRM, but Nice was more flexible on customization. Granted it took more time and back end knowledge from us to build out the Nice system how we wanted it, but it was well worth it for the customization aspects. The ability to integrate and grow with Talkdesk is very nice.
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Christopher Monsod profile photo
July 12, 2019

Talkdesk walks the talk!

Christopher Monsod
Score 10 out of 10
Vetted Review
Verified User
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Avaya is obviously an established brand but Talkdesk is catching up in terms of quality and support. I also think that Talkdesk's user interface is better and it is easier to learn. We went with Talkdesk because of its cost and its potential to be a major player as a call center software.
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Natalia Shlykova profile photo
July 11, 2019

Talkdesk is a perfect choice for customer service

Natalia Shlykova
Score 9 out of 10
Vetted Review
Verified User
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Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.
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Nic G profile photo
July 11, 2019

Really Great Call Center Software

Nic G
Score 10 out of 10
Vetted Review
Verified User
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We investigated several other software options before going with Talkdesk. Having a free trial was extremely helpful in testing the usefulness of this software. There were several options that would have helped us to revert back to our old system had we not liked Talkdesk, but fortunately, this software was very well suited for our needs.
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amrit patil profile photo
July 02, 2019

Talkdesk User and Admin Review

amrit patil
Score 10 out of 10
Vetted Review
Verified User
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I was not involved in the decision-making process. But having used it as a user and admin, I can safely say that for the last two years, for our business case, talk desk has been excellent—especially their support. Whenever we face an issue, the support team walks us through our issue using screen sharing and solved it almost realtime.
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Karim Mahroug profile photo
May 28, 2019

Really good to reach high performance

Karim Mahroug
Score 9 out of 10
Vetted Review
Verified User
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Talkdesk is definitely more qualitative and provides much more option than other similar software. Also, customer support is a plus. Comparing to the last software we were using, Talkdesk is much more professional and has plenty of functionality that other tools didn't develop such as the call bar that allows you to make calls without dialing the phone number.
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Talkdesk Scorecard Summary

Likelihood to Recommend (154)
8.1
Likelihood to Renew (1)
10.0
Usability (16)
8.8
Support (20)
8.0
Implementation (1)
7.0

Feature Scorecard Summary

Agent dashboard (117)
8.5
Validate callers (99)
8.4
Outbound response (102)
9.0
Call forwarding (100)
8.7
Click-to-call (CTC) (95)
8.4
Warm transfer (110)
8.5
Predictive dialing (55)
7.7
Interactive voice response (72)
8.3
REST APIs (68)
8.2
Call scripts (51)
8.2
Call tracking (104)
8.6
Multichannel integration (78)
8.4
CRM software integration (105)
8.0
Inbound call routing (103)
8.6
Omnichannel inbound routing (73)
9.0
Recording (116)
9.1
Quality management (108)
8.5
Call analytics (106)
8.2
Historical reporting (109)
8.7
Live reporting (103)
8.6
Customer surveys (56)
7.7
Customer interaction analytics (66)
7.9

About Talkdesk

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Categories:  Call Center Workforce Optimization,  VoIP,  Contact Center

Talkdesk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Integrations

Zendesk, Slack, Olark, Contactually, Nimble, Shopify, Freshdesk, Front, Help Scout, Kustomer, Intercom, Pipedrive, OnePageCRM, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Talkdesk Technical Details

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