Talkdesk is a main tool in my daily work and I am satisfied with it so far
My team has to contact our customers and partners with Talkdesk, so it makes the communication between us (platform) and both parties …
Talkdesk
Top Rated
Talkdesk
Starting at $65 per seat/per month
View PricingOverview
Recent Reviews
Reviewer Sentiment
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Awards
Popular Features
View all 22 featuresRecording (357)
9.4
94%
Warm transfer (346)
9.1
91%
Outbound response (337)
8.6
86%
Agent dashboard (365)
8.5
85%
Reviewer Pros & Cons
View all pros & consVideo Reviews (1)
RecordPricing
View all pricingProfessional
$65
Cloud
per seat/per month
Professional +
Contact sales team
Cloud
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Contact Center Software
8.6
86%
Workforce Optimization (WFO)
8.9
89%
Product Details
What is Talkdesk?
Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Video
Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience.
Experience. A better way.
Talkdesk Integrations
- Zendesk Support Suite
- Slack
- Olark
- Nimble
- Shopify
- Freshdesk
- Front
- Help Scout
- Intercom
- Pipedrive
- OnePageCRM
- Kustomer
- Contactually
- by Compass
- from Facebook
- Salesforce
- Infusionsoft
- Zoho
- Big Commerce
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
View all alternatives
Frequently Asked Questions
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
What are Talkdesk's top competitors?
NICE CXone (formerly NICE inContact), Five9, and Genesys Cloud CX (formerly Genesys Cloud) are common alternatives for Talkdesk.
What is Talkdesk's best feature?
Reviewers rate Recording highest, with a score of 9.4.
Who uses Talkdesk?
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(492)
Reviews
(1-25 of 265)- Popular Filters
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April 13, 2022
I can't imagine using anything else!
April 08, 2022
The 5-star phone software solution.
We first used 3cx within Amazon workspaces. But had a lot of trouble with connection fails constantly. This resulted in [looking] for something different. Talkdesk was the best solution for us because of the user-friendly interfaces and easy implementation. We also read a lot of reviews of Talkdesk and they were all very positive.
April 04, 2022
Let's Talk About TalkDesk!
So much more flexibility with Talkdesk when it comes to setting up flows and how I can move members around with seat changes. Then couple that in with the Studio Academy where I can learn how to best use the product and help onboard my team = SOLD! : )
I've used many call center options in the past and Talkdesk is easily been my favorite thus far!
I've used many call center options in the past and Talkdesk is easily been my favorite thus far!
March 31, 2022
Want to Scale? Buy Talkdesk.
March 31, 2022
Lets Talk about Talkdesk
We were unable to easily access call metrics using WM. Since the switch to Talkdesk, we have not had to struggle with our reporting at all. All the information we need is readily available and can be exported. We are also able to modify the metrics that we need and have them compiled in different ways. The information on Talkdesk is modifiable and makes it easy for us to get the numbers that we need at the end of the day.
March 31, 2022
Talkdesk as a VOIP
- Zendesk Support Suite, Zendesk Explore, 1Password, Google Authenticator, Google Workspace (formerly G Suite) and Slack
March 31, 2022
Talkdesk
I prefer Talkdesk however in other Applications I had the options to have multiple calls on different lines which was useful cause now we are losing lots of inbound calls due to that.
March 29, 2022
The perfect tool for call centers
- Five9
Talkdesk was the best of the tools we tried. We have not needed to move on since implementing it.
March 29, 2022
Crisp, clear connections
Can't recall the exact software I used before talkdesk to dial out. I think Avaya was one platform we used, but our company has embraced talkdesk as it's much more simple and faster than the last
March 05, 2022
Flexible tool for great customer service
it's easier to use, allows for greater scalability, and provides integration with our current CRM
March 04, 2022
Feel good monitoring!
- Verint Workforce Engagement (discontinued)
Talkdesk is easier to use.
March 04, 2022
Perfect Communication Tool
I honestly do not remember what program we had prior to Talkdesk. That in itself says a lot. It was nothing compared to what Talkdesk is capable of. I do remember it being limited as to the different options that were available. I truly believe the move to using Talkdesk was an immense improvement to what we had.
March 04, 2022
Talkdesk Outshines the Competition
- Five9
We chose Talkdesk for all the reasons noted in this review.
February 27, 2022
Talkdesk review
February 26, 2022
Simple but potent.
- Five9, RingCentral Contact Center, Genesys Cloud CX (formerly Genesys Cloud) and Nextiva VoIP Call Center
Each platform is robust in its feature set. Where Talkdesk crept above all these is in the following areas: ease of use, easy to configure, easy to maintain, easy to integrate yet robust out-of-the-box feature set. Expanding our staffing in order to optimize or maintain the call center platform wasn't an option. We needed something potent, with the potential to grow with us, that was also simple. I found that each of the others was more complex, to varying degrees, and would have required more effort on the user and admin sides.
February 23, 2022
Great platform with a room to improve
First of all, I'd like to point out that the Talkdesk app is working without any issues and the call quality is better than the other competitors I listed. Reporting is similar with Aircall but superior to cloud talk. Coaching was used with Aircall and was on par with Talkdesk, have not used it with cloud talk so can't really compare them. Stability is also on the side of Talkdesk and Aircall. So from my experience, Aircall and Talkdesk are really good but Talkdesk has an edge!
- Five9
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
February 22, 2022
Talkdesk IS the Solution!
RingCentral is just bulky and badly designed. TalkDesk pwns
January 19, 2022
Talkdesk - Fully Recommended to SME
- (EOL) Cisco Cloudcenter
Customer service and personalisation
January 04, 2022
Best Customer experience.
- Zendesk Chat (formerly Zopim) and Zendesk Support Suite
I firmly believe that working together on this two makes our work extremely efficient. As working [simultaneously] it really improved our quality and we started giving better customer experience. The only thing that needs a bit of improvement is the time it takes to start. It takes more than a couple of minutes to start.
December 25, 2021
TalkDesk review
As stated prior, I had no visibility on the selection of using TalkDesk. It was already a system in place when beginning this role.
November 30, 2021
Talkdesk Review
Talkdesk works well and is the current platform used at my place of work.
November 30, 2021
Talkdesk is wonderful and easy to use!
November 29, 2021
Talkdesk is the go to for communication efficiency!
- Stella Connect and by Medallia
I have used Stella Connect in the past and found that honestly, TalkDesk has definitely worked better for me overall. TalkDesk has so many more features and important aspects to it that make it the app to go to. Honestly, the customer support, efficiency, and simplicity of the app make day-to-day use so delightful!
November 29, 2021