Talkdesk Reviews

We have used several different CRM's and call center software programs. The reason we went to talkdesk is the adaptability to multiple teams, and the access to meaningful data. Other programs worked for one team well, but failed the needs of other teams. And it would often lead to additional data entry.

We selected Talkdesk because of the reliability and support offered by the team.

Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide at the time of this writing, which is a mobile friendly application for agents. If you have an entirely mobile or a hybrid contact center, Talkdesk cannot be beaten.

Talkdesk and Zendesk connect to each other so it is quick and easy to access the customer's account.

Oracle was harder to learn to use for a non-tech worker. Also, it is not as user-friendly as Talkdesk. Nonetheless, it was not worthy for the poor results that I could achieve by my own without needing the TEK team every step of the way. It is a matter of personal preferences, but I would not change Talkdesk for any other option in the market.

Talkdesk provides much clearer live reporting.

No other software was used before Talkdesk. Just a normal phone number.

it was not very easy to use - the transferring was not seamless there were constant issues with the service being down. Connections were poor at times and I felt like it was truly just a desk phone - no click-to-call and no real way to see agents who were live etc.

I have only used Talkdesk, so I do not have anything else to compare it to.

The company just uses Talkdesk, not sure what else they used beforehand but I'm sure Talkdesk is better and is the reason why we have stuck with it for a good bit now. Great experience so far and can only say good things about this platform and plan on using it for the future.

Talkdesk seems to be more easy to train employees on along with being really easy to navigate. At times Zendesk was a little overwhelming or confusing to navigate. Talksdesk has all of your calls/stats organized in order by date and Zendesk sometimes has the dates all mixed up and it's hard to figure out the proper way to filter it.

TalkDesk is way above and beyond what we found in Ujet. TalkDesk has way better reporting and live time stats. We have found that we are able to manage way faster with TalkDesk than we could with UJet. We did like the real time reporting on customer reviews on Ujet better.

I've used other programs similar to TalkDesk but this, by far, is the easiest and most efficient one I've used.

We used 8X8

We've been using ACW recently and we've really enjoyed that process. That being said, I definitely miss the views available in Talkdesk. The visuals made it incredibly easy to know where I needed to focus my efforts. Often, I'd reference it to see where I had available agents, or to see how long they'd been in different statuses.

We aren't a call center but we want the ease of doing business and analytics like one. Talkdesk is the perfect solution.

We evaluated Talkdesk against Skype. Talkdesk is far and away more reliable and has better call quality.

Sometimes Dialpad crashes.

In the prospecting phase of research, Talkdesk was much much more responsive and didn't miss any meetings.

Some products can be very slow and have poor functionality, so I think Talkdesk has a great advantage compared to them.

I have only used Talkdesk and my desk phone. I liked how much easier the reporting is with Talkdesk.

Incontact was functional, but hard to use and understand, especially for newer employees. While the incontact call routing was expansive, their interface was also a little clunky. Incontact also did not integrate with any of the third party products that use here, which was a very important feature for us to have.

Talkdesk had better specifications and professional sales reps. Talkdesk furnished us the best RFQ of all competitors. They answered with a lot of detail quickly and efficiently. They also have the best Salesforce integration on the market, which was very important for our scorecard. And price was competitive. We recommend Talkdesk!

Talkdesk integrates with Salesforce and works hand in hand so we can drive and collect more data. Close.IO didn't have an integration with Salesforce.

I do not have any other products like Talkdesk I can compare too. I have dealt with multi line systems but this is a first that is online through a computer system and not directly through a phone line. This system is so much for efficient than anything i have ever used.